Our Rental Management Company Fired Us!

**Mermaid** · 04-05-2008, 05:57 PM

I am still reeling with this (laughing reeling, not horrified reeling). Surely this is a first in SoWal? I've never heard of anyone given the boot by their management!! The tables have been turned and I'm still trying to figure out how Merman and I were outsmarted, and with such a deft hand that we never saw it coming.

The background: We haven't been down to SoWal in several months now and therefore haven't been able to give our little studio its customary deep-cleaning. Don't ask why, but as "casual" (that's a slight euphemism) a housekeeper I am at home in Indianapolis, I am an Attilla the Hun in my approach to dirt and dissaray in the condo. I figure if I'm asking people for rent when they stay at our place, it had better damm well be clean.

I made a special call to our rental office to make sure our condo was in good shape for our first spring renters. Well, first spring renters sent me an e-mail with a detailed list of all the housekeeping infractions they found upon their arrival. The nice thing is that they told me because they'd stayed a few times before and it was obvious standards had slipped, and they wanted to alert me to the fact. That was it. They weren't interested in a discount or a free night. They only wanted me to know, because they loved our place and hated to see it not cared for as well as it should.

I was mortified!! Of all the things for a renter to find fault with. I sent a blistering (though I was still polite and professional) letter to my management.

What should we get in today's mail but a profuse and very polite apology...and secreted in the last paragraph the sentence "You can arrange for someone else to handle your rentals, etc. etc. as we will no longer be able to provide you the service we have attempted to provide."

We've been dumped! The funny thing is that we were going to talk face-to-face with them next week while we were there, to let them gently know that we were ready to move on. And they've beat us to the punch!

**Alicia Leonard** · 04-05-2008, 07:24 PM

Originally Posted by Mermaid

I am still reeling with this (laughing reeling, not horrified reeling). Surely this is a first in SoWal? I've never heard of anyone given the boot by their management!! The tables have been turned and I'm still trying to figure out how Merman and I were outsmarted, and with such a deft hand that we never saw it coming.

The background: We haven't been down to SoWal in several months now and therefore haven't been able to give our little studio its customary deep-cleaning. Don't ask why, but as "casual" (that's a slight euphemism) a housekeeper I am at home in Indianapolis, I am an Attilla the Hun in my approach to dirt and dissaray in the condo. I figure if I'm asking people for rent when they stay at our place, it had better damm well be clean.

I made a special call to our rental office to make sure our condo was in good shape for our first spring renters. Well, first spring renters sent me an e-mail with a detailed list of all the housekeeping infractions they found upon their arrival. The nice thing is that they told me because they'd stayed a few times before and it was obvious standards had slipped, and they wanted to alert me to the fact. That was it. They weren't interested in a discount or a free night. They only wanted me to know, because they loved our place and hated to see it not cared for as well as it should.

I was mortified!! Of all the things for a renter to find fault with. I sent a blistering (though I was still polite and professional) letter to my management.

What should we get in today's mail but a profuse and very polite apology...and secreted in the last paragraph the sentence "You can arrange for someone else to handle your rentals, etc. etc. as we will no longer be able to provide you the service we have attempted to provide."

We've been dumped! The funny thing is that we were going to talk face-to-face with them next week while we were there, to let them gently know that we were ready to move on. And they've beat us to the punch!

Don't ya hate that I gave ya rep for it and the cool free samples you sent my way. thanks

**Beach Runner** · 04-05-2008, 07:56 PM

It happened to us. But we were in the same position as you -- we were looking for a new company as well when we got the boot. We were tired of them not properly inspecting for loss or damage on a renter's departure and thus not being able to collect the damage deposit because they didn't inspect well enough to know which renter did it.

I'll talk to you about it sometime. This has been too frustrating of a day to type all of this -- I might have a stroke.

**Johnrudy** · 04-05-2008, 08:42 PM

Would you consider the blistering letter might have something to do with it?

Somehow blistering and polite don't usually go together in the same sentence.

**Mermaid** · 04-05-2008, 08:45 PM

Originally Posted by Johnrudy

Would you consider the blistering letter might have something to do with it?

Uh, I said I was polite and professional. Perhaps "strongly worded" might have been a better adjective. I know that nothing gets accomplished when the tone of an objecting letter is snippy or rude.

I still think it's funny that we were trumped and dumped, though.

**swantree** · 04-05-2008, 10:26 PM

i'll take you as clients but only if you keep the letters Polite and respectful,

I doubt we are perfect but we will stand there and take our lumps if we deserve them! call anytime!

**Mermaid** · 04-05-2008, 10:32 PM

Originally Posted by swantree

i'll take you as clients but only if you keep the letters Polite and respectful,

I doubt we are perfect but we will stand there and take our lumps if we deserve them! call anytime!

Now that's the spirit!! No wonder you are successful.

**Mango** · 04-05-2008, 11:05 PM

Mermy, I'm sure they weren't worth their salt if they could botch up keeping your spiffy place up to snuff. A Dear John letter is for cowards and non-professionals, so chalk it up to that, and laugh all the way to the a new management agency.

**rapunzel** · 04-06-2008, 08:53 AM

Don't you just hate it when service professionals around here act as though they are doing you a favor? I will never understand it.

**InletBchDweller** · 04-06-2008, 09:30 AM

Originally Posted by rapunzel

Don't you just hate it when service professionals around here act as though they are doing you a favor? I will never understand it.

me either, and you know I have seen more as of late.

**rheffron** · 04-06-2008, 01:19 PM

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