Embarq DSL down again

**TreeFrog** · 08-03-2008, 09:33 AM

I've got another outage again this morning. This is getting chronic. As much as I hate to say it (after all the negative comments on SoWal), I may have to try MediaCom.

This is at least the 3rd time in the last 2 months. I've lost track, maybe even the 4th or 5th. Last time they replaced my 645 modem with a 660, saying they had updated the network and the 645 wasn't able to deal with the updates well.

I'm near Eastern Lake. Anybody else having issues? If so, where are you?

**Doubtfire** · 08-03-2008, 09:44 AM

Thats Odd, their repair said I was the only one having problems! They are sending me a NEW modem, the 660 replacement. I have a 660 now. It has been awful for the past 4 weeks! Seems like Friday thru out the weekend NO SERVICE during the week its off and on. I am thinking about calling Media com myself! BTW SGB area. Doubtfire

**sunspotbaby** · 08-03-2008, 09:44 AM

Treefrog, I have Mediacon and I've never had an outage. I know I've read lots of negatives about them too and getting through to them via telephone is a nightmare, but thankfully My computer service nor my cable tv has ever gone out. I'm off W. Hewitt in SRB.

**bluemtnrunner** · 08-03-2008, 10:11 AM

Mine was down Friday morning, again in the afternoon and yesterday. I keep getting that stupid Embarq auto help dialog coming up. They need one that says, "It's raining, you will be down for a while"

Sunspot, some of us are not lucky enough to have access to cable. Out here in the boonies, we just now got dsl. If you move a mile or two closer to 98 then you can get it but not out in the bayou.

**Allifunn** · 08-03-2008, 10:23 AM

I had a problem with mediacom when they first installed my DSL, but I have had no problems since! (knock on wood). My computer works great, now all I need is a computer desk so I can get my a$$ off the floor.....

**Doubtfire** · 08-03-2008, 10:34 AM

Just got off the phone with repair, They are working on it

However they said it may take up to midnight to finish the repairs.

They said that they do not consider it an outage until they get so many reports, They consider it an individual problem until they hit the number.

I guess we need to keep calling them and not wait for someone else to call.

All weekend No service. I am using my Al tell air card now, but my Desk Top is offline and that has all my email and business stuff on it. Really gets the blood pressure going!

**NotDeadYet** · 08-03-2008, 12:04 PM

I have been lucky with Embarq. I am in Seagrove, no problems. I've had it for a year or two now with very few problems at all.

**TreeFrog** · 08-03-2008, 02:36 PM

Originally Posted by NotDeadYet

I have been lucky with Embarq. I am in Seagrove, no problems. I've had it for a year or two now with very few problems at all.

Hope you don't jinx yourself by saying that.

If you'd asked me 3 months ago, I'd have said the same. Other than when Katrina effed up everything, I had only had one outage lasting more than an hour in 3 years. But it's been pretty frequent for the last 2 or 3 months.

I've got to say, getting through to a tech support person (real Americans, too!) is pretty easy and they always put in a real effort to get me back up. Never any trying to blame my wireless router or AV software. They must have some pretty powerful diagnostic tools, because they can almost always identify exactly where the problem is.

But, despite trying, I can't get a credit for the down days, and they never deliver the promised voice call to inform me that it's back on line. So, when it goes down, I just call every morning to keep the heat on.

**TreeFrog** · 08-03-2008, 02:37 PM

Originally Posted by Doubtfire

Thats Odd, their repair said I was the only one having problems! They are sending me a NEW modem, the 660 replacement. I have a 660 now. It has been awful for the past 4 weeks! Seems like Friday thru out the weekend NO SERVICE during the week its off and on. I am thinking about calling Media com myself! BTW SGB area. Doubtfire

So is that another 660, or do they have something even newer than it now?

**TreeFrog** · 08-03-2008, 05:52 PM

To paraphrase the Guvernator

I'm Baaaack.

Hope it stays that way.

**Doubtfire** · 08-04-2008, 12:15 AM

Originally Posted by TreeFrog

So is that another 660, or do they have something even newer than it now?

No they are replacing the 660 I have with a NEW 660. Seem that will be a waste now that they got it back up. I tried to explain to them that it was on their end not mine, But hey I am a women what do I know

Now lets see what happens will it stay up or be up and down again? Only the DSL God will know!

**embarq_lamont** · 08-05-2008, 08:17 AM

Hello TreeFrog,

This is a message from Lamont with Embarq Customer Support. I am glad to see the service is back up and working for you. Please let me know if the issue re-occurs. We will continue to monitor our network for any opportunities to make improvements. Thank you for your patience and for being a valued Embarq customer.

Lamont L.
Embarq Customer Support
embarq_lamont@embarq.com
For additional support please visit www.embarq.com/freetv or call 1-877-646-3282
Voice | Data | Internet | Wireless | Entertainment

**Beach Runner** · 08-28-2008, 09:48 AM

Anyone have any Embarq problems this week? Tuesday it was a little flaky, yesterday worse, and today I have no connectivity. I did the usual debugging on my end (even had an extra 660 to see if the other one has gotten gimped up by a lightning strike) with no success. They said the problem is on their end and that it'll take 24-48 hours to resolve it.

Right now I am online via by cell phone tethered to my laptop and connection via a dialup account where I work. Really fast -- 19.2 Kbps.

Guess I'll get offline so I don't tie up my cell.

**seagrovegirl** · 08-28-2008, 10:13 AM

I ahve embarq and it is fine. I am in Pt. Washington

**Beach Runner** · 08-28-2008, 06:56 PM

I ran some errands and saw several Embarq trucks as I returned. When I got home, the Internet light on the modem was on. Yay for connectivity!

Out of prison!

**ckhagen** · 08-28-2008, 07:11 PM

Well... my Mediacom cable was out for over 6 hours today. They said a main line was cut.

**Beach Runner** · 12-29-2008, 09:35 AM

Our Embarq "high-speed" Internet has been really slow. Any of you having similar problems with it?

**NOLA TRANSPLANT** · 12-29-2008, 10:27 AM

Yes mine is running slower than normal today as well.
I gotta tell ya Embarq is well less than stellar with its service.
I lived in New Orleans after Katrina and had less outages then with bellsouth than I do now with Embarq.

I hate Embarq

**SWGB** · 12-29-2008, 11:30 AM

It is funny, most Embarq "high speed" is around 1Mbps while cable modems run around 5-7Mbps. Usually with Embarq you have to hit the $70.00+ DSL package to even come close.

**Beach Runner** · 12-29-2008, 12:45 PM

Originally Posted by sowalgayboi

It is funny, most Embarq "high speed" is around 1Mbps while cable modems run around 5-7Mbps. Usually with Embarq you have to hit the $70.00+ DSL package to even come close.

But nothing as far as our service contract has changed since we were here two weeks ago. But now when I'm on SoWal, I have to wait for the avatars, Kurt's banner, icons, etc. to download, whereas they used to render immediately.

Maybe I'll try a power cycle.

**SWGB** · 12-29-2008, 02:06 PM

Originally Posted by Beach Runner

But nothing as far as our service contract has changed since we were here two weeks ago. But now when I'm on SoWal, I have to wait for the avatars, Kurt's banner, icons, etc. to download, whereas they used to render immediately.

Maybe I'll try a power cycle.

That might do it, of course it could just be a lot of usage on your node.