Eye Gallery

[CiaoBella]

Just putting the truth out so everyone who reads this can be a better informed consumer. I will NEVER buy anything from this business again. I have purchased expensive sunglasses (one pair Chanel's were over $500) several times at both locations. I have never had problems until the Chanel's. The left leg kept becoming loose and falling off. I returned them to the store and they repaired them. That did not last, this problem happened again and again until finally the glasses fell off my face at Grand Boulevard and were damaged. The damage consists of two severe scratches/dents on one lense. Immediately took them to the Eye Gallery, the owner was rude but agreed to send them back to Chanel. We picked them up today after waiting for the store to call for over a month but never did. Today the manager at the store said Chanel refused to do anything. No replacement lense, nothing! The store claims that they had to pay to replace the left leg on the glasses. I am so angry. I feel that a $500 pair of sunglasses should not fall apart and that if you own any type of retail business that you should anticipate manufacturer defects and have a good plan to deal with the incidents. Customer service has really gone down everywhere.....even in the better establishements! I will never patronize the Eye Gallery or anything Chanel ever again!

[Jdarg]

$500 for a pair of sunglasses? Seriously?

[John R]

$500 for a pair of sunglasses? Seriously?

my costa's were 250. and i know customer service is unparalleled.

[SHELLY]

Something tells me that you won't need to tell people twice about the hazards of buying a $500 pair of sunglasses.

I suggest everyone simply go out and buy 50 pair of $10 Chanel knock-offs at ImposterCity and toss them in the can like a used tissue should they break. http://www.impostercity.com/Imposter...FR-pr-427.html

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[Geo]

I spent $180 on my Maui's. I never bought into paying more than 10 bucks for glasses until I moved here and looked at the water with my brother in law's polarized lens. Now (and ya'll might scoff at this) I really view this as a matter of safety. I want to be able to see what is in the water when I swim.

[Jdarg]

I spent $180 on my Maui's. I never bought into paying more than 10 bucks for glasses until I moved here and looked at the water with my brother in law's polarized lens. Now (and ya'll might scoff at this) I really view this as a matter of safety. I want to be able to see what is in the water when I swim.

I get paying money for performance/sport glasses, that actually have a function beyond being yet another accessory that a company can slap a logo on and have people pay to do their advertising.

[beachmouse]

Mister mouse pays $400+ for eyeglasses because he really likes the super high performance Zeiss lenses. The frames themselves are the cheaper part of the deal.

[Smiling JOe]

My Costa's were only about $140, when I bought them back around 2003. The rubber ear guard eventually fell apart. I sent them back to Costa, and since I was out of my warranty period, they charged me $10 + shipping to completely replace the rubber around the ear pieces, like brand new, and they didn't even ask a question. The little rubber piece for the nose-rests finally broke down this year, but I wear them without having them repaired, because I like the glasses so much that I don't want to be without them for a week while they are being repaired. I agree, John R, Costa's level of commitment to their products, and their customer service is outstanding.

Shelly, don't you know that the cheap knock-offs may actually damage your eyes more than not wearing sunglasses, if they don't have UV protection? $10 can cost you greatly in the end.

I hope the diamonds on the $500 pair of glasses are still useful. Just kidding slightly, but not really. Regardless of my taste (or lack thereof), if you choose to spend money to purchase something, you should expect to receive value for your purchase, and it sounds like the company didn't stand behind its product. Remember that for your next purchase. Maybe style is most important for some of us. For others, reliability on products comes first. Always get some feedback from other owners of the product before spending 4 times the norm to purchase it yourself. People love to buy Land Rover Discovery, until they own one. They look cool and raise one's social status, but they are an inferior product. Read any consumer report and you will quickly learn to purchase something else, unless of course, you just have to have style at any price.

[kurt]

I don't think it's appropriate to criticize the retailer. Sounds like they tried to help you out. It doesn't surprise me that the manufacturer wouldn't do anything because your lens hit the pavement.

Polarized lenses are a must on the water and they sure do magnify the beauty of the skies and sunrises and sunsets here in SoWal.

[CiaoBella]

I don't think it's appropriate to criticize the retailer. Sounds like they tried to help you out. It doesn't surprise me that the manufacturer wouldn't do anything because your lens hit the pavement.

Polarized lenses are a must on the water and they sure do magnify the beauty of the skies and sunrises and sunsets here in SoWal.

One particular person is wonderful at the Eye Gallery, its just not the owner or manager. He has been great in the past. It is fair to criticize the retailer as when you operate a business you are somewhat responsible for what you sell and you certainly should value a repeat customer who has never complained before! I am so disgusted at people in this country refusing to take responsibility for a damn thing! Yes, Chanel's behavior is inexcusable and I will NEVER buy another item from the company but.....the Eye Gallery also lost my business and my friend's (who buy several pair of $500 sunglasses) because of their rudeness and lack of action. In my humble opinion, the retailer should have replaced the lense. The damn thing wouldn't have hit the pavement if the leg on the glasses wasn't a complete dud!!!

[SWGB]

Given the current Holiday I feel you should feel the spirit and forgive. In addition you should be thankful that you have the excess income to purchase $500.00 sunglasses. Unburden yourself and donate that money to a charity for those who have a long way to go before $500.00 sunglasses are an option.

[Miss Kitty]

I think I can understand your frustration, but didn't you take a risk when you decided to wear the glasses knowing they were loose? Take this question as a friendly one from someone that wears at least two pair of glasses on their head.

[Johnrudy]

I think I can understand your frustration, but didn't you take a risk when you decided to wear the glasses knowing they were loose? Take this question as a friendly one from someone that wears at least two pair of glasses on their head.

spoken like a true lawyer's wife.

[kurt]

One particular person is wonderful at the Eye Gallery, its just not the owner or manager. He has been great in the past. It is fair to criticize the retailer as when you operate a business you are somewhat responsible for what you sell and you certainly should value a repeat customer who has never complained before! I am so disgusted at people in this country refusing to take responsibility for a damn thing! Yes, Chanel's behavior is inexcusable and I will NEVER buy another item from the company but.....the Eye Gallery also lost my business and my friend's (who buy several pair of $500 sunglasses) because of their rudeness and lack of action. In my humble opinion, the retailer should have replaced the lense. The damn thing wouldn't have hit the pavement if the leg on the glasses wasn't a complete dud!!!

What actions and results would make you happy?

[John R]

I love this thread, great holiday reading.

[Smiling JOe]

Happy Festivus!

[scooterbug44]

You purchased an item, had the item repaired, then went back again (for damage incurred from dropping said item on the ground), the retailer sent the item back to the manufacturer for you, but they wouldn't fix it and at this point you had an issue w/ the retailer?

Sorry, but that doesn't sound like horrible customer service to me.

[CiaoBella]

A more professional and friendly store owner and....an offer for the retailer to pay 1/2 the lense cost and me pay the other 1/2. I have offered solutions to the store. It must be nice just to sell merchandise and basically tell customers everything is their problem when the item is defective. By the way, the drop that scratched the lense occurred after the store assured me that the problem was repaired. It was not loose. If you saw these Chanel's you would understand. I now believe this design is just bad. Not very practical. I will forgive. It just gets old forgiving and taking a hit all the time.

[John R]

Caveat emptor

[Shane]

Just take a step back and realize that you spent more for a pair of sunglasses than a lot of people (including me) have as their total net worth this christmas after the shutdown of many industries (including mine, the RV industry) and be happy that it was just a pair of sunglasses that inconvenienced you.

In times like these it could have been a foreclosure, the lack of access to basic medicine, the loss of your livelihood, losing a loved one to an unnecessary war, the threat of starvation, facing homelessness, the loss of your life savings through no fault of your own, or a terminal disease.

Think for a minute that all you had to do was squint for a few minutes when so many others are busy trying to keep warm because they can't pay their gas bill because the company they have worked overtime and on holidays for decided they were expendable.

Sorry to be a downer, but sometimes you need to count your blessings before you invent an inconvenience.

[Smiling JOe]

I think the moral of this story is for each of us to not spend $500 on a pair of sunglasses, because, eventually, they will break or we will lose them.

[yippie]

Are you SURE you were talking to the owner? You keep referring to the owner as "he". I know the couple that owns this store and the "he" is rarely involved. Usually the "she" is involved, but they don't even live here.

[SHELLY]

I think the moral of this story is for each of us to not spend $500 on a pair of sunglasses, because, eventually, they will break or we will lose them.

I think the moral of this story is...don't try to illicit sympathy for a broken pair of $500 designer sunglasses when the country, state and county are staring into the abyss at the deepest recession this generation will experience in their lifetimes.

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[SWGB]

I think the moral of this story is...don't try to illicit sympathy for a broken pair of $500 designer sunglasses when the country, state and county are staring into the abyss at the deepest recession this generation will experience in their lifetimes.

.

Kind of like, "Let them wear Prada!"

[rheffron]

If you paid for these with a Credit Card, you can dispute the charge. Contact the credit card issuer. You most likely will win.

[SWGB]

If you paid for these with a Credit Card, you can dispute the charge. Contact the credit card issuer. You most likely will win.

6 month limit to dispute charges and that's with even the best credit card. Also most credit card companies won't even talk about it if it's within 100 miles of your home address.

[CiaoBella]

I paid with cash. To all of you changing the subject and trying to throw guilt on me for things over which I have little or no control....pretty low. The reckless spending of people in this country is pure stupidity and I do not feel sorry for them. You must accept responsiblity for your actions. My home and car are paid for because I spend money wisely. I splurged ONCE and got burned. Don't be jealous, I am certainly not jealous of so many others who have much more than me. Where was all the sympathy for people who were unemployed and sleeping on the street before "the recession" and the "forclosures." I was helping before 2007. Most of the people in foreclosure knew they couldn't afford the house in the first place. Is anyone condemning people living on the beach. So wasteful when so many people don't have homes at all. Do you have to live in homes with such excess. Hell NO! I also don't drink or smoke so what about those who throw their money away doing that? Keep your damn judgment to yourselves.

[SWGB]

I guess it takes Chanel sunglasses to hide such a miserable and depressed persona.

[scooterbug44]

You must accept responsiblity for your actions.

Which means it was your fault you dropped your $500 sunglasses!

[SHELLY]

The reckless spending of people in this country is pure stupidity and I do not feel sorry for them.

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So true....

....cue the tiniest of violins.




,

[John R]

I have purchased expensive sunglasses (one pair Chanel's were over $500) several times at both locations. I have never had problems until the Chanel's.

I paid with cash. To all of you changing the subject and trying to throw guilt on me for things over which I have little or no control....pretty low. The reckless spending of people in this country is pure stupidity and I do not feel sorry for them. You must accept responsiblity for your actions. My home and car are paid for because I spend money wisely. I splurged ONCE and got burned. Don't be jealous, I am certainly not jealous of so many others who have much more than me. Where was all the sympathy for people who were unemployed and sleeping on the street before "the recession" and the "forclosures." I was helping before 2007. Most of the people in foreclosure knew they couldn't afford the house in the first place. Is anyone condemning people living on the beach. So wasteful when so many people don't have homes at all. Do you have to live in homes with such excess. Hell NO! I also don't drink or smoke so what about those who throw their money away doing that? Keep your damn judgment to yourselves.

Boo Hoo chowbella. Anyone who buys a $500 pair of Chanel sunglasses, does so fo one reason only; "I'm so rich, I can buy a pair of vanity sunglasses for all my friends to see", not for their UV protection. Now you come with the sob story and no one else feels your faux pain. So you of course need to deflect your anger to those who smoke or drink, or who are fortunate enough to live in homes, like yourself. You were helping before 2007? How, by giving sunglasses to those who live on the beach? You laid your story out here and didn't get the support you required. Maybe the 'store owner' saw you exactly like we do. Maybe you wanted to look like Hooker Barbie?

[florida girl]

Heil Ebenezer Scrooge!

[avalon]

While I certainly would not (could not) spend 500.00 on sunglasses, I don't think it is nice or fair to jump on someone for dropping big bucks at a local retailer. The issue is her dissatisfaction with the product, not the fact that the glasses were way expensive. I feel sure that all of us have bought things that were "luxury items" since food , clothes and shelter are the only true neccessities. If you think she just plain ole dropped the Chanels, then she is not entitled to compensation or sympathy. If the glasses were actually defective, another story altogether. Many SoWal shops sell really high end merchandise, give their customers a break or stop pretending to be in support of the local business people. P.S. I bought a pair of Ralph Lauren frames from this shop as a Christmas gift. Am I a bad person?

[CiaoBella]

John R..........Appears that you are a bitter and jealous person. WOW, I don't know what a hooker barbie looks like but perhaps you do. Sucks when someone hits a nerve.

[John R]

Not really, just not buying into your bunk. Better luck next year.

[Smiling JOe]

John R...I don't know what a hooker barbie looks like but perhaps you do. Sucks when someone hits a nerve.

Hooker Barbie sucks when someone strikes a nerve? WoW!

[avalon]

Hooker Barbie sucks when someone strikes a nerve? WoW!

And I always thought it took a Monopoly $50.

[scooterbug44]

Wonder what you get when you buy Hooker Barbie $500 sunglasses?