Irritated guest....

**dunelover** · 08-02-2011, 11:00 AM

Sitting at the house having to wait on mediacom to arrive to re-install Internet after our owner didn't pay the bill and it was disconnected! It's a necessity for us, but what a pain it has been. Guess our rental prepayment for three weeks a month ago wasn't enough to keep the Internet on... On the phone now, so I can't insert any number of smiley or not so smiley faces that I would like to...

**kurt** · 08-02-2011, 11:31 AM

Keep in mind that quite often Mediacom does not provide the best of service. No doubt their records are all screwed up also. On the other hand sometimes owners and rental companies make mistakes.

**scooterbug44** · 08-02-2011, 11:37 AM

If it's a day that ends in "y" Mediacom is having some sort of issue.

My bet is the owner paid the bill and it went downhill in Mediacom land.

**dunelover** · 08-02-2011, 12:03 PM

i have heard you guys complain about mediacom in the past so this whole issue was being blamed on them in my mind...but, turns out, sounds like an owner problem. Mediacom promised to be out within a 4 hour window, and they were. Sad thing, was that it took me the guest scheduling it! Sometimes this town makes me feel like the money i spend here is underappreciated....

**kurt** · 08-02-2011, 12:51 PM

Ever wonder why you need someone to show up at all when all it takes to turn an account back on is a keystroke?

**Paula** · 08-02-2011, 05:50 PM

I guess the question is whether the problem is indeed the owner's carelessness or "one of those things" that was an honest error on the owner's part or a problem on Mediacom's part. To me, I would consider how the owner handles the situation (how gracious the owner is in response to your concerns) and what the owner says (e.g., how apologetic, whether the owner acknowledges your inconvenience and makes up for it in some way, etc.) to determine whether the particular owner is appreciative and responsive to guests. As we all know, things happen sometimes and how rental owners handle the problems and mistakes says a lot about their professionalism and commitment to their guests.

**Waterbaddrinkwine** · 08-03-2011, 08:10 AM

Sounds like a good time to go to the beach and enjoy the scenery.

**dunelover** · 08-03-2011, 03:30 PM

probably should not have started this thread...just was tired of seeing my hubby work and the rest of us play. Medicom was out as they promised, owner was apologetic as well as rental company. One suggestion as a guest would be for the rental companies to work later on Saturdays to deal with issues that occur upon check-in. Regardless...the issue was handled with minimum intereference and we are enjoying the house, and all of sowal.

**Jdarg** · 08-03-2011, 04:07 PM

If you do a search on SoWal for "Mediacom" you will find quite a few threads and posts cursing them- which is precisely why I feel fortunate that Mediacom does not come down our street and we have Centurylink. They have recieved so much bad press that we will never use them.

I am sorry SoWal makes you feel underappreciated, but please remember that the same everyday problems and inconveniences that happens in your "real life" happen in this tourist town- it is not always la la land despite our best efforts.

**Paula** · 08-04-2011, 05:53 AM

No worries about posting this thread. It's a useful reminder to rental companies and those of us who have rental properties to be proactive about this sort of thing in one way or another. Even if something goes wrong and can't be fixed right away for guests (it does happen sometimes), the rental agency/owner can be very responsive to the guest and find a way to make it right, especially if the guest is as reasonable as you sound. Once our fridge went out on a guest and we had it fixed while we were there, but we gave them a cooler and money back on their rental fee for their inconvenience. They were incredibly gracious guests and took it in stride, and came back another year.