Do not use Shell Island Boat Rentals and Tours

**Paige** · 08-14-2006, 10:56 AM

Just got back from SoWal and wanted to report a bad experience. Three weeks ago I reserved 2 pontoon boats from Shell Island Boat Rentals and Tours for Thursday of last week. They said that I was booked and to be there by 8am. We got there at 7:50am. When I arrived there were no boats. I had 13 people with me. We had driven from Seagrove. The dude that worked there said I didn't call there, I must have called somewhere else. I immediately pulled my cell phone out, went to call history, pulled up his number and showed it to him. I asked if that was his number and he said yes. He just looked at me and said sorry no boats and turned around to do something else. I then said can you at least call around to see if another business has boats. He acted like he was doing me a favor. After a couple of calls, he found two boats for us across the bridge.

When we got to the other rental place, he said that some of these rental companies routinely over book. He said that he gets lots of business from their over booking.

It ended well. We got our boats and had a good time at Shell Island. But, I'm making a point to tell anyone that will listen to not use Shell Island Boat Rental and Tours. We were lucky that there were boats to be had somewhere else. I would have gone postal had there not been.

I feel better.

**RiverOtter** · 08-14-2006, 11:02 AM

Originally Posted by Paige

Just got back from SoWal and wanted to report a bad experience. Three weeks ago I reserved 2 pontoon boats from Shell Island Boat Rentals and Tours for Thursday of last week. They said that I was booked and to be there by 8am. We got there at 7:50am. When I arrived there were no boats. I had 13 people with me. We had driven from Seagrove. The dude that worked there said I didn't call there, I must have called somewhere else. I immediately pulled my cell phone out, went to call history, pulled up his number and showed it to him. I asked if that was his number and he said yes. He just looked at me and said sorry no boats and turned around to do something else. I then said can you at least call around to see if another business has boats. He acted like he was doing me a favor. After a couple of calls, he found two boats for us across the bridge.

When we got to the other rental place, he said that some of these rental companies routinely over book. He said that he gets lots of business from their over booking.

It ended well. We got our boats and had a good time a Shell Island. But, I'm making a point to tell anyone that will listen to not use Shell Island Boat Rental and Tours. We were lucky that there were boats to be had somewhere else. I would have gone postal had there not been.

I feel better.

Thanks for the feedback. I had a bad experience with a rental company last year. They rented me a rough boat and then scammed me on the gas. Not these people, don't even remember the name just the location and I will NEVER USE THOSE BASTAGES again!