Tree Frog - Thanks for calling and posting here. I was just getting ready to call again so now I won't bother.Especially frustrating since I am thinking seriously of dropping the landline and the satellite and just streaming to the tv. I looked at Mediacom's website (can't believe I felt that desperate) to see what their internet costs these days. There is a special - two prices shown, which is it?? - but requires a 2-year contract, it goes up $10 after a year, and then after two years it goes to the "regular" price, which is nowhere shown. Now I remember why I switched from their cable to satellite. I hate that s***.One thing I will say for Century Link - at least when I called yesterday, twice, I got a real person both times.FYI - a Century Lilnk tech person told me a while back that if you drop the landline and keep their DSL that you can still call 911 by plugging an old fashioned, non-electric phone into the jack. For anyone thinking of dropping their landline because they only keep it for emergencies like hurricanes, I would verify this first.