Miquel R. Cullop
221 Paradise Point Ln.
Santa Rosa Beach, FL 32459
(405) 315-2103
miquelcullop@yahoo.com
Proven leader with four years as a certified telecommunications professional and four years in the healthcare industry. Excelled in situations requiring problem solving and strategic thinking. Always maintained a solid personal, professional, and ethical behavior leading by example on and off duty. Developed a high standard of performance while holding myself accountable. Effectively represented all agencies by utilizing excellent verbal, written and interpersonal skills and communicating with citizens, supervisors and department personnel.
EDUCATION
Northwest Florida State College-Niceville, FL
Associate of Arts Degree 2010
SELECT ACCOMPLISHMENTS AND QUALIFIATIONS
· Held Texas Commission of Law Enforcement (TCOLE) Telecommunications Operator License, TCIC/NCIC for Full Access Operator, Intermediate Crisis Communications Telecommunication, TLETS/NLETS Basic Operator, TDD/TTY for Telecommunications, and Ethics
· Strong background in: Emergency Dispatching, Customer Service, Quality and Control in Logistics, Professional and Medical environments
· EMR, Phreesia software, Greenway software, Priority Dispatch Software (ProQA/CAD), Solacom/GeoComm 911, NAED Protocol, In code Software, Typing 60 wpm, 10-key by touch, Microsoft Office
· Knowledgeable with E-911, PSAP/VHF/800 MHz radio systems, medical terminology, insurance referrals and authorizations, ICD-9 codes, Medicare and Medicaid
· Direct adult, neonatal, and pediatric patient care as a Nursing Assistant and Emergency Room Tech
RELEVANT PROFESSIONAL HISTORY
Live-in Caregiver Santa Rosa Beach, FL March 2015-Present
- Cared for an 83 year old Alzheimer’s patient and her 58 year old son with Down Syndrome
- Followed a daily care plan to include: bathing, grooming, food preparation, administered medications on schedule, housekeeping, transportation, scheduling all doctor appointments, companionship, kept a clean and safe environment
White Wilson Medical Center MRI Department Ft. Walton Beach, FL October 2014-March 2015
MRI Clerical Specialist
- Served patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
- Obtained revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting.
- Optimized patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Contributes to team effort by accomplishing related results as needed.
Moore Police Department-Moore, OK September 2013-January 2014
Lakeway Police Department-Lakeway, TX December 2012-September 2013
Leander Police Department-Leander, TX May 2011-December 2012
Public Safety Communications Operator
- Provided police, fire, and medical response to the public while performing multiple tasks simultaneously including: keeping track of units, answering 911 calls and radio traffic while continually following policy and procedures
· Maintained logs for NCIC/TCIC/OLETS while keeping all paperwork audit ready at all times mandated by the Oklahoma and Texas Departments of Public Safety.
· Worked with outside agencies keeping a good working relation at all times.
INTEGRIS Health-Oklahoma City, OK October 2009-March 2011
ICU Healthcare Unit Coordinator
· Supported the direct patient care team with the coordination of unit flow through answering telephones, patient call lights, chart maintenance, order transcription, and professional customer service to all entering the ICU.
· Responsible for accurately processing admissions, answering telephones, providing assistance to all individuals approaching the nursing station.
· Enhanced the nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; always anticipating the nurses needs, exploring opportunities to add value to job accomplishments.
South Walton Fire District-Santa Rosa Beach, FL June 2007-August 2009
911 Fire and Medical Dispatcher
· Answered 911 emergency and non-emergency calls for fire rescue, medical, and public assistance using E911, VHF, and 800 MHz radio systems.
· Provided pre-arrival and post-arrival instructions by using NAED EMD and EFD (Emergency Medical and Emergency Fire Dispatch) protocol giving life saving instruction while remaining calm, efficient, and professional
· Dispatched units at the proper response level and kept track of the locations of all fire and ambulance apparatus.
Mercy Health Systems of Oklahoma-Oklahoma City, OK March 2006-May 2007
NICU Nursing Assistant
· Performed various patient care tasks using non-licensed skills to assist the nurses in providing personal care and comfort measures for the patients and their families.
· Clerical and practical support for the Nurses and Physicians in the Neonatal Intensive Care Unit: answered phones, ordered supplies, assisted with the care of the patients by performing vitals, feedings, diaper changes, and comfort care, sanitized all the equipment insuring infection control, data entry, census log and patient charges, prepared all admissions getting patient charts and equipment ready, provided assistance to the families of patients and comfort when needed.
Deaconess Hospital-Oklahoma City, OK September 2005-March 2006
ER Tech
· Provided technical medical support to the physicians, nurses, and other hospital staff.
· Clinical duties: monitored vital signs by taking patients blood pressure, pulse, temperature, and oxygenation, performed EKG’s, performed point of care tests to include collecting urine samples for pregnancy test and cultures, finger sticks for blood sugar tests, all over cleaning patients when necessary.
· Cleaned, supplied, prepared exam rooms and transported patients.
