Has anyone ever been scammed on "damage" to a vacation rental? I know that alot of people abuse vacation rentals. We do not! I have been vacationing in SoWal for over ten years. Always a good experience with rental agencies. This one was not! I planned a last minuet trip to SoWal. I could not find a retnal so I went on VRBO. I posted what I wanted to pay fr 12 nights. I got a reply to accept my price. The home slept 12, I only needed to sleep 4 but the price was the same if I rented a unit that slept 4. We checked in, the home was beautiful. There was 2 master bedrooms & baths, a queen bedroom with bath, a bunk bedroom. My 24 year old took the second master suite, my 20 year old took the queen.
The 24 year olds bedroom was on a seperate floor. I only went in the bedroom once when we checked in to see who got what bedroom.
The last time I went in there was to remove the sheets for the cleaning service.
I cleaned the unit, washed all towels and folded them. Ran the vacuum, bought cleaning supplies and I kept the home cleaner than it was when we checked in!
My husband and 24 year old could only stay 6 nights, that left that big home to my 20 year old and myself.
We checked out a week later on a friday. On Saturday morning very early, the reantal office manager called and said that booze bottles were left everywhere! Not true, and that the bedspread that was in the bedroom where my 24 year old stayed in was "trashed". I was shocked! I explained that I was a "neat freek" I told him I cleaned, vaccummed, washed and folded all towels, I even scrubbed the master bedroom shower because it was so scummy! He was very rude and told me that he had already ran through 300.00 to replace the spread! The bedspreads were from Target, I know, I shop there often. I told him I could purchase the exact bed spread for $69.00 and I would mail it next day air! He said that he already purchased one. I thought I was at his mercy, his work against mine. I hung up the phone very mad.
As I thought about it, I realized he needed to prove this bed spread was trashed. I phoned him back and asked for him to email me pictures. He said sure and emailed them that very moment. He didn't say, okay but give me time to go over and take these pictures. He already had them, why?
When I showed my 24 year old - said, no those tares where already on the spread, they were on the under side. and also said, I did not use the spread, the room was too hot at night.
My 20 year old said the same, the tares were there.
My parents also vacationed with us but stayed elsewhere. When they met us at the rental unit when we checked in, my mother went into the master bedroom to check it out and saw the tares, since my 24 year old folded it back already. My mother later told me when I told her about what the rental company did to me. She confirmed and said , no I saw the tare and wandered why such a nice home had such "ratty" bedding!
Then I looked at my check-out receipt and I was charged for an extra day!
That was it,I called my credit card company and filed a complaint, they placed a hold on the $300.00 and the extra night charge. I am waiting to see what happens!
Sorry so long winded!
The 24 year olds bedroom was on a seperate floor. I only went in the bedroom once when we checked in to see who got what bedroom.
The last time I went in there was to remove the sheets for the cleaning service.
I cleaned the unit, washed all towels and folded them. Ran the vacuum, bought cleaning supplies and I kept the home cleaner than it was when we checked in!
My husband and 24 year old could only stay 6 nights, that left that big home to my 20 year old and myself.
We checked out a week later on a friday. On Saturday morning very early, the reantal office manager called and said that booze bottles were left everywhere! Not true, and that the bedspread that was in the bedroom where my 24 year old stayed in was "trashed". I was shocked! I explained that I was a "neat freek" I told him I cleaned, vaccummed, washed and folded all towels, I even scrubbed the master bedroom shower because it was so scummy! He was very rude and told me that he had already ran through 300.00 to replace the spread! The bedspreads were from Target, I know, I shop there often. I told him I could purchase the exact bed spread for $69.00 and I would mail it next day air! He said that he already purchased one. I thought I was at his mercy, his work against mine. I hung up the phone very mad.
As I thought about it, I realized he needed to prove this bed spread was trashed. I phoned him back and asked for him to email me pictures. He said sure and emailed them that very moment. He didn't say, okay but give me time to go over and take these pictures. He already had them, why?
When I showed my 24 year old - said, no those tares where already on the spread, they were on the under side. and also said, I did not use the spread, the room was too hot at night.
My 20 year old said the same, the tares were there.
My parents also vacationed with us but stayed elsewhere. When they met us at the rental unit when we checked in, my mother went into the master bedroom to check it out and saw the tares, since my 24 year old folded it back already. My mother later told me when I told her about what the rental company did to me. She confirmed and said , no I saw the tare and wandered why such a nice home had such "ratty" bedding!
Then I looked at my check-out receipt and I was charged for an extra day!
That was it,I called my credit card company and filed a complaint, they placed a hold on the $300.00 and the extra night charge. I am waiting to see what happens!
Sorry so long winded!