Interesting story from a good friend in Louisville...
She is coming to Grayton for spring break with her senior HS daughter, 2 of her friends, and Will's best friend, who is 13. When she booked the house, she specifically asked if there would be lots of spring break wildness going on in the area, and was told by the rental company that things stay pretty quiet in Grayton. Her kids (and friends- I know them) are not into the party hearty stuff, and they are all looking for a nice restful week.
She spoke to the rental agency yesterday, and said she was rudely grilled and lectured by the reservation agent. They wanted to know the ages of the kids, was told that if the sheriff had to be called, they would be evicted, and wanted copies of all driver's licenses. Also, if they cannot make it in by 5 pm, they can't check in that day. What happens if they have car trouble?
Apparently these are spring break time only policies, but she was not made aware of them when she booked the house, even after asking specific spring break- related questions. The agent accused her of lying, saying that everyone was told. Well, Holly wasn't. And I am embarrassed that one of my friends was treated so horribly in my new town- she said she felt like a criminal.
I totally understand the reasons for the spring break policies, but did the agent have to be so dam* ugly? Holly has been renting from this company for several years- is that a good way to treat a returning customer? These rules and concerns can be discussed with customers- they don't have to be crammed down their throats (or in their ear.)
I know you owners are in a quandry about the spring break stuff- I have read the threads and heard the stories, and it is terrible what has happened in some places. But you might want to know that if your management company is being ugly to nice renters now, those renters might not rent again through that company later in the year, or ever.