wow, i understand you are protecting said tenant, but if our tenants were to ever send an email of that nature to us, i would never post it on a message board. anonymous or not. or with their consent. i feel those matters are strictly confidential, that is jmo.
You know, there are other ways of looking at your view point, one, it would be embarassing to you, or that SoWal isn't the paradise advertised,
also, how can policy be made accurately without all necessary info?
Then, maybe the policies that have been made in the past aren't working?