I have done business with Trustmark for around 12 years. (Through all the name changes, etc,)
First I have no idea what their policies are on this, but what I can say is they were more than helpful during the period where I was in litigation with my house. They bend over backwards to help me and I am grateful for that.
Because of their help, I didn't lose my property.
I don't know what loan officer you have been speaking to, maybe speak to someone else?