Wow. I would have maybe sent her a note or email with your complaints before trashing her on a public forum. Many Sowallers have found her to be nice, hard working, safe, and good with our pets. I would like to hear her side of the story before I take your word for it, since you have all of one post on this forum- and it's the one above mine.
And her "time frame" is all about not having a bunch of dogs kenneled at the same time in a small space. I ask when I should pick up my dogs, and I show up on time. She and her husband drive over 6 days a week from Pensacola, and they work very hard and are stressed just like many of us here (including you apparently).
Never mind. I just re-read your post. Sometimes it is just better to accept that there might be businesses out there that we will never "jive' with and move on.