I'm asked on average ten times a month, "what internet/TV service do I recommend".
This week I switched from Dish and Century link to Mediacom, What a disaster!
First, they show up with USED, FILTHY, equipment!
Did you know bugs/roaches like to nest in electronics because of the heat (it's a fact). Well, one of the boxes had bugs in them. In the company's defense, the tech said, "they spray the equipment with Lysol before delivery". The other cable boxes were scratched and dirty as well as the modem for internet.
We called Mediacom and they said that is what they have, they can switch them out but not till next week.
In the meantime all my other services have been disassembled by the technician and he said he does not know how to reconnect it, including TV, internet and a high end surround sound system that should have never been disconnected from simply connecting a cable box from a dish satellite box!
Out of our 3 TV?s we opted to leave one setup with their service until next week. Before the tech was leaving asking us to sign and pay the bill I said, "what about the TV picture quality?", when are you connecting to cable? He replied, "It is", I said that's snow! He said well, that's a high definition flat screen TV, you are used to looking at high quality satellite from dish, that's how our cable looks. I did not even bother to comment. This was a picture from the 1960's on my parents Zenith with rabbit ears on UHF! I then proceeded to test my internet connection speed on my sticky filthy cable modem and it has speeds of a 14.4 dial up modem!
In the end, suffice it to say, "You get what you pay for", there was supposed to be a small savings by switching, which was my motivation but I will be switching back.
I know the company is huge, but they are destin for failure.
I guess my own business practices are so completely opposite of this experience, it probably bothers me more than the average person. If I get an order to deliver and set-up a computer system, it will be Brand New, it will not be less than expected in any way, and oh, I will not go in and out of your new immaculate house or office without wiping my feet!
This week I switched from Dish and Century link to Mediacom, What a disaster!
First, they show up with USED, FILTHY, equipment!
Did you know bugs/roaches like to nest in electronics because of the heat (it's a fact). Well, one of the boxes had bugs in them. In the company's defense, the tech said, "they spray the equipment with Lysol before delivery". The other cable boxes were scratched and dirty as well as the modem for internet.
We called Mediacom and they said that is what they have, they can switch them out but not till next week.
In the meantime all my other services have been disassembled by the technician and he said he does not know how to reconnect it, including TV, internet and a high end surround sound system that should have never been disconnected from simply connecting a cable box from a dish satellite box!
Out of our 3 TV?s we opted to leave one setup with their service until next week. Before the tech was leaving asking us to sign and pay the bill I said, "what about the TV picture quality?", when are you connecting to cable? He replied, "It is", I said that's snow! He said well, that's a high definition flat screen TV, you are used to looking at high quality satellite from dish, that's how our cable looks. I did not even bother to comment. This was a picture from the 1960's on my parents Zenith with rabbit ears on UHF! I then proceeded to test my internet connection speed on my sticky filthy cable modem and it has speeds of a 14.4 dial up modem!
In the end, suffice it to say, "You get what you pay for", there was supposed to be a small savings by switching, which was my motivation but I will be switching back.
I know the company is huge, but they are destin for failure.
I guess my own business practices are so completely opposite of this experience, it probably bothers me more than the average person. If I get an order to deliver and set-up a computer system, it will be Brand New, it will not be less than expected in any way, and oh, I will not go in and out of your new immaculate house or office without wiping my feet!
