I've never contacted them by phone. I have always used email. It usually works. Here is the address: blubinzrecycling@gmail.com http://www.blu-binz.com/
It's a great service. Depending on your address, you will have one pick up day a week. Cost is about $12.50 per month. We have been customers for 4 years now. Blu-binz might shut down one week a year for vacation. When that happens, a notice goes out to all the customers. Besides that they are very reliable.