Bruno's Pizza in WaterSound Beach

Seems like Bruno's pizza has developed a big attitude since moving to Watersound.
they mailed out coupons for 25% discount! and encourages online ordering. I ordered
online, went to get my pizza and had some middle aged lady with serious attitude tell me
that you don't get a discount when your order online. What? I said no worries, I will use my locals card, she said nope, no discount when your order online. I always order online from Bruno's and have never been treated so badly by Bruno's. The woman yelled across the restaurant to the pizza cooker telling everyone how I was trying to get a discount after ordering online. It was humiliating at best. Note to Bruno's, who do you think is going to keep you in business in the off season? Angelina's Pizza will get my next order. :angry:

 

out of sight, out of mind. we forgot all about them after they moved. bad customer service is a BIG mistake!

 

I would agree. Just talk to Jeff, in person, if your feelings were hurt. No manager can guarantee that all his employees will stay courteous all the time. I'm sure he will try to make it right for you.

 

Young lady I apologize for my staff member being rude. I have been in business for 24 years due to all the locals!!! We have been giving all locals a 25% discount since 2001 all you have to do is identify yourself and we will take care of you. That being said I have no explanation as to why my employee treated you that way. I will take the blame and I apologize it does not matter if you order online have it delivered pick up or dine in ALL LOCALS get a 25% discount. Please come by the store and ask for manager and he will hand you a $100 gift card as an apology or you can send me your address and I will mail it to you. Once again I apologize for how you were treated. Jeff

 

If you will send me your address I will send you a $50 gift card or you can come by the shop. I don't want anyone to forget about me. Thanks Jeff

 

I don't eat at Brunos so I have no opinion on their product.
But never leave a negative review on tripadvisor then call the manager.

Call him first, give them a chance, he seems pretty genuine and concerned here,
then if you aren't happy you could leave them a review.
I don't get the new hobby of trashing people online in order to
achieve change, all you are doing is causing him long term damage.
Those negative reviews are permanent even if your opinion is temporary

 

Well said.

 

Leaving a review on Tripadvisor isn't geared toward making a change. It's not a "new hobby". It is simply stating the experience. I will agree with you on calling the manager first. I would definitely leave a review including his reply. It deserves recognition.

 

We have always received great food and great service (the latter might partially be because we order so often online and then come into the restaurant to pick it up). When we were there last weekend, a relatively new cashier said, "You must be locals. I see you here a lot." I said, "Well, we own a home here that we don't rent, so I at least am here about every week." She said, "I'd call that a local. The next time you come in, bring a utility bill, and we'll give you a local's card that gives you a discount." I didn't know they had local's cards. I think that was really nice of her to tell us about this perk.

BTW the online-ordering website says nothing that I could see about local's cards not being accepted for online ordering. Also with the online ordering, they put in the orders pretty fast. For example, if you put in a pickup time in the 8:30-8:45 slot, they'll go ahead and make it as soon as they've made the pizzas for the slot ahead of you. Pizza is just better right out of the oven. We live pretty close by, so when we order, we usually drive on over after an email confirmation of the order. If it's not ready when we get there, we share a beer. Just an FYI.

 

"If you will send me your address I will send you a $50 gift card or you can come by the shop. I don't want anyone to forget about me. Thanks Jeff"


i guess you mean me. you don't need to do that! we will try to find you sometime this summer. thanks for the offer - very nice!

 

Check your PM

Jeff I sent you a PM

 

Bruno's Pizza

I have been a local for over 10 years and know Jeff from when I tinted his Seagrove location. He runs a great pizza place and I have eaten there many times with my local
discount card. This seems to be a one-time thing by a misinformed employee!
Jeff is stepping up to correct this matter.
Please except his apology and gracious offer to fix this matter!

From one local to another!

Good luck and hope it works out to your satisfaction, he is a great owner

Regards,
Window treatment Man

 

That is class

 

This thread gives hippies a bad name and Jeff the Pizza dude a great name.

Awesome PR for Bruno's right here. I will be going there more often now.

 

We eat at Bruno's all the time, even more now they are in our back yard. I wasn't even aware of the 25% local discount. Doesn't matter to us! We love the new location.

 

Thank you for saying this! All those sites do is turn anyone into a critic... ALWAYS call the owner or manager first!

 

BTW, we love Bruno's Pizza!