For Property Owners who Rent...

Discussion in 'Rentals - Vacation' started by ktschris, Mar 11, 2008.

  1. ktschris

    ktschris Beach Fanatic

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    Sunday, on a whim, my extended family and I decided that we would take a summer trip to Florida after all. YEAH!
    (Previous plans were scrapped because of the addition of College/High School tuitions)
    I searched on-line and found a couple of places that would work for us. One with a private owner, the other with a management company. I spoke with both parties and told each of them it was up to a vote from the family and would get back to them the next day. The price and the location for the property from the management company suited our needs better, so I booked it. When I called the private owner back to let him know of our decision (he requested this) I was honest and told him the reasons, but I thanked him for his time and told him if more families sign on... I would definitly pass his property to them. Well, he got very angry with me, wanted to know who I rented from and all but hung up on me.

    I guess my question is, should I not have told him the truth. When I hung up the phone I felt really bad, like I had done something wrong. As owners, wouldn?t you want to know? :dunno:
     
  2. TooFarTampa

    TooFarTampa SoWal Insider

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    You were classier than 90 percent of propective renters. I frequently have lengthy conversations with people or compose very detailed emails and then never hear back. I would LOVE to hear from people why they decided not to rent with me. It would help to know if we are asking more than market price, or what else might be the deal breaker.

    That person you spoke with needs to get a grip!
     
  3. seagrovegirl

    seagrovegirl Beach Fanatic

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    You did the right thing.......don't take on the owner's issues...he owns them...not you.
     
  4. Smiling JOe

    Smiling JOe SoWal Expert

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    I would never give that man any future business.
     
  5. InletBchDweller

    InletBchDweller SoWal Insider

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    Shame on him....As a rentor I want my guests to be happy with where they are. He probably is needing rentals and was hoping to have another check....I get bummed when people dont rent (it is like a sale walking out the door) but mad? no way..... Good thing you didn't rent from them...

    Hope your trip is a good one!!!!
     
  6. ktschris

    ktschris Beach Fanatic

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    Thanks you guys. I feel better now. This guy really had me feeling guilty.
     
  7. seagrovegirl

    seagrovegirl Beach Fanatic

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    Divine intervention...I would think....Thank your angels, they didn't want you there.
     
  8. TooFarTampa

    TooFarTampa SoWal Insider

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    You St. Louis people are just too nice. :roll:
     
  9. ktschris

    ktschris Beach Fanatic

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    :blush:
     
  10. Mermaid

    Mermaid picky

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    You should never feel guilty for being curteous! And it seems to me that owner should do himself a favor and hand his business over to a rental management company, because he really shouldn't be dealing with the public.

    We have a management company but I also advertise so I'm always getting inquiries. Lots of times people all but promise to rent, yet when I check with my rental manager, I find they've never actually called in the reservation. The manager said it's really common for people to shop around. I don't get bothered about it--it's not like it's personal, if someone rents from you or not. And if someone doesn't, well then, someone else will. Law of averages always prevails. That man you dealt with should have known this, too. Shame on him for losing his temper when you were trying to be helpful.
     
  11. Paula

    Paula Beach Fanatic

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    The owner was definitely at fault and doesn't deserve your business. If this is the way the owner takes care of potential renters, imagine how he takes care of his place and the people actually renting it, especially under stress.

    We stayed in a place in Italy from VRBO last year (I love VRBO). We were pleased, but decided to stay in another place in the same Italian town for this summer. When the owner contacted me through email to see if we planned to rent her place again this summer, I honestly said no because we wanted to try something different (though we'd go back to her place again sometime and most likely recommend it) and (in addition) though we really liked her and her place, it didn't have enough living room furniture for us and we like to socialize a lot. Though I like her a lot, I was surprised that she didn't get back to me and say, "Thanks for the feedback, I hope you have a good time and that you consider us again. We'll be getting a few more chairs" or something like that. So, it's likely I wouldn't stay in her places again anyway because the exchange just seemed a bit curt (even if it wasn't intentional, it was an opportunity for her to kindly market her place to me for the future. So, (as an owner of a few rentals in SoWal), I know that how we respond to the "no's" is as important as how we respond to the "yes's" as owners in the long-run.
     
  12. Beach Runner

    Beach Runner beats on hood

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    No potential guest should be treated impolitely, ktchris. UB OTAY.

    The exception for me is when someone emailed me two weeks ago for a rental this week and offered me for a week what I charge for a day. It's not worth the wear and tear on the house to rent for such a paltry amount, and I let him know so. It was an insult.
     
  13. ktschris

    ktschris Beach Fanatic

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    Thanks you guys.

    If a couple of more families decided to come, I'm still up in the air about passing this guys number on. I guess I'll just wait and see.
     
  14. scooterbug44

    scooterbug44 SoWal Expert

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    So you should always be polite to renters, except when they annoy you! :rofl:
     
  15. InletBchDweller

    InletBchDweller SoWal Insider

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    BR, I understand completely.

    People forget it is a business and not EBAY...:lol:
     
  16. Matt J

    Matt J SWGB

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    KTS, don't ever call this guy again, sounds like a loon.

    Gotta love those folks. :blink:
     
  17. Paula

    Paula Beach Fanatic

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    I wouldn't pass this guys number on to friends because they may get treated disrespectfully as well. There are so many nice rentals available with good owners, I'd tell friends not to contact this person or this rental. First impressions can give pretty good insight into how a person treats his/her guests in general and whether they see their rentals as places/opportunities to spread goodwill and help people have a great vacation or whether the places are simply investments. Nothing wrong with having a "simply investment" strategy except it can end up being a different experience than when an owner is really interested in taking care of guests and their experiences from the very first contact.
     
  18. spinDrAtl

    spinDrAtl Beach Fanatic

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    Several weeks ago I had someone email me regarding our ski condo. The nightly rate is around $250, lodging tax is 10.35%. Minimum stay during ski season is 5 nights (but flexible to fill empty holes and also as the dates get closer). They were inquiring about a 3 night stay on a weekend in high season this month. So they want a prime weekend, less than minimum stay, and the guy asks if I will take $300 all total.

    I simply replied 'No'. It's possible that a future customer could be lost, but someone offering that low an amount would most likely balk at putting up a security deposit almost equal to what they were offering, would not take care of the place, and just wouldn't be worth it at all.
     
  19. swantree

    swantree Beach Fanatic

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    i see many many many queries about rentals.....if I took them all personally then i'd die! everyone has a budget or theme, whatever....it is interesting that people don't always read the discriptions on the VRBO's and sometimes you get a bit irked by it......ie...."where is the house"....you mean the one with the the address on the first line of the first sentence on the first page of VRBO........ohhhh, "here's your sign".....but that is just the way people are! I personally try to give out other options to people....if we are booked....give it to another SoWal person.....someday they may return the favor!
     
  20. imasunbum

    imasunbum Beach Fanatic

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    Had some last minute guest call about my place at The Villas at Seacrest Beach and quoted rate - asked that she call me back yes or no so that I could plan a trip myself if they decided not to rent. She called back and said no. It is unusual to have a potential guest call back and say no. I expressed my apology for my rate being out of her range, thanked her, wished her luck and asked her to keep me in mind for next trip. Much to my surprise, she called me back a couple days later and we came to a mutual agreement on a rate that made us both happy and they are spending the week at my place. If you are rude it does nothing but come back to bite you in the #$$ eventually and you don't sleep well so WHY BE RUDE!!!!!
     

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