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betty32459

Beach Crab
Aug 24, 2008
3
0
Our growing Property Management Company has an excellent opportunity for an individual who is customer service oriented, a friendly & professional communicator, adaptable and can quickly process new information, and able to multi-task. We work in a fast paced environment that is customer service focused and are looking for an energetic and highly motivated person to join our team!

The Reservations Specialist position will primarily be responsible for the daily rental bookings, guest inquiries and requests, providing guests with amenity options, and additional administrative duties, while assuring the company’s standards are achieved and excellent customer service is delivered. This individual will work closely with the Business Operations Manager, Asst. Property Manager, and Property Manager.

Primary Duties & Responsibilities:
• Answer incoming calls, make rental bookings, and respond to email inquiries from potential guests
• Call, email, and follow up on reservation leads, website inquiries, & reach out to renters
• Email guests rental information and confirmation details
• Communicate directly with owners, guests, staff, and contractors (email or in-person)
• Assist with concierge requests, guest generated work orders and guest issues
• Perform administrative duties and support for Property Management team

Qualifications and Requirements:

• 2-3 years Reservations or Customer Service/Sales experience; Property Management or Hospitality industry experience preferred
• Must be able to answer guest inquiries; communicate professionally with owners, & office team
• Must possess a friendly disposition, enjoy speaking with people and handling guest complaints
• Must be able to demonstrate problem solving abilities
• Must be comfortable calculating rental discounts and working with numbers
• Must have a desire to provide excellent customer service!
• Must be able to multi-task while on the phone (data entry) and work in a fast paced environment
• Must have working knowledge of Microsoft Outlook, Word, and Excel
• Must be available to work on Saturdays from (March thru October)

The Reservations Specialist position is full-time year round. We are looking for a long-term employee who is dedicated and interested in growing with a very energetic and fast-paced company. Please note: Bonus and incentives are available based on achieving goals.

Interested candidates please send your resume to Betty Weeks at betty@paradise30a.com. We thank all applicants for your interest and will contact all who qualify for an interview.
 
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