[B]POSITION OVERVIEW[/B] [LIST] [*][B]Role Title:[/B] Assistant Operations Manager [*][B]Department:[/B] Operations / Housekeeping [*][B]Reports To:[/B] Director of Housekeeping [*][B]Position Type:[/B] Full-Time, Salaried ($55,000 – $60,000/year + Performance Bonus) [*][B]Schedule:[/B] 40 Hours/Week | Typical Shift: 10:00 AM – 6:00 PM (Weekend & Holiday availability required) [*][B]Benefits:[/B] Health Insurance, 15 Days Annual PTO, Company Vehicle or Monthly Auto Allowance (after 90-day probationary period) [/LIST] [B]POSITION SUMMARY[/B] Kismet Properties of 30A is seeking an organized, proactive, and field-ready [B]Assistant Operations Manager[/B] to work directly under our Director of Housekeeping. This role is vital in supporting field logistics, property inspections, team management, and daily turnover operations across our portfolio of 100+ luxury vacation rentals. The ideal candidate is detail-oriented, comfortable leading field staff, skilled in light maintenance, and able to work independently in a fast-paced hospitality environment. [B]KEY RESPONSIBILITIES 1. Housekeeping & Field Operations[/B] [LIST] [*]Support the Director of Housekeeping in managing daily turnover operations across 100+ luxury homes. [*]Assist with scheduling and coordinating housekeepers, inspectors, and independent cleaners based on arrivals, departures, and same-day turns. [*]Conduct rigorous quality-control inspections prior to guest check-in to ensure 5-star brand standards are met. [*]Execute light maintenance duties (e.g., changing HVAC filters, minor troubleshooting) and deliver guest requests or missing amenities in the field. [*]Promptly address and resolve emergency housekeeping or property issues impacting guest satisfaction. [/LIST] [B]2. Team Leadership & Coaching[/B] [LIST] [*]Assist in recruiting, onboarding, supervising, and evaluating internal cleaning staff and third-party vendors. [*]Clearly communicate brand standards, cleaning checklists, and performance expectations to field teams. [*]Provide real-time coaching and feedback to ensure high productivity and attention to detail. [*]Maintain strong, professional working relationships with housekeepers, maintenance techs, and external vendors. [/LIST] [B]3. Inventory, Supplies & Property Quality Control[/B] [LIST] [*]Help manage storage facilities and track inventory levels for linens, towels, toiletries, and guest supplies. [*]Track linen rotations and report damaged, worn, or missing items reported by cleaning staff. [*]Document property damage, maintenance concerns, or unusual conditions during pre-arrival checks and report them through our software system. [*]Ensure all amenities, welcome kits, and high-touch areas are properly presented before guest arrival. [/LIST] [B]4. Technology & Guest Experience[/B] [LIST] [*]Use tech stack daily to log property tasks, update inspection checklists, track maintenance orders, and communicate across teams. [*]Assist with corrective cleans or guest-reported housekeeping issues to support positive review scores. [/LIST] [B]QUALIFICATIONS & REQUIREMENTS[/B] [LIST] [*][B]Experience:[/B] 1+ years of hospitality, housekeeping management, or short-term rental operations experience (30A market experience preferred). [*][B]Technical & Field Skills:[/B] Ability to perform light maintenance tasks, change HVAC filters, and navigate property management apps. [*][B]Schedule & Flexibility:[/B] Willingness to work weekends (Saturday/Sunday turns) with standard shifts from 10:00 AM to 6:00 PM. [*][B]Work Ethic:[/B] Highly independent, organized, and reliable under pressure. [*][B]Driver’s License:[/B] Valid Driver’s License and clean driving record required. [/LIST]
