Bad Restaurant Experience! Advice appreciated

Beach Comber

Jul 12, '09 · 12:10 PM5,504

First of all this experience was not in the SoWal area. I decided that because of all the people with restaurant experience that post I would get some great ideas.

My husband (NE Sowallr) and I had dinner reservations for 8:15 at a local upscale restaurant on Saturday night. Think Cafe 30-A. We were celebrating his birthday.

When we arrived at the restaurant I gave the host our name and was informed that there was no reservation. Then a gentleman came over stating that the reservation had been cancelled and they were unable to call. I was fairly calm with this gentleman, as he was only the messenger. I felt sorry for him, he looked mortified. The owner had left a gift certificate for us, barely enough to cover an entree at this restaurant.

We made this reservation on Monday. But a private party was being held during the time of our reservation. I can't imagine this party was booked in 2-3 days.

So at 8:15 on a Saturday night we have to find a restaurant that had available seating. :idontno:

So here is where I need help. I will be calling the owner, what do I need to say to let him know that I think the situation was handled poorly without sounding petty. Any thoughts or ideas would be greatly appreciated.

Thanks

Replies

Beach Fanatic

Jul 13, '09 · 12:15 PM#27

I am wondering why kkbbdd keeps reading and posting if he/she finds Sowal and its members so distasteful and dumb.

Surely it's not because kkbbdd has a simple mind.......like us ole Hawgs.....;-)

margarita brocolia

Jul 13, '09 · 12:20 PM#28

I am wondering why this thread hasn't moved to the Lounge? Why is there a discussion about a dining experience in Nebraska being discussed on a board about SoWal?

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because there is a lot of very good advice to be found on this board! Simple as that.

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SoWal Insider

Jul 13, '09 · 12:24 PM#29

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because there is a lot of very good advice to be found on this board! Simple as that.

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Yes indeed, as evidenced above -- from restaurateurs and customers alike! :clap:

Meow

Jul 13, '09 · 5:53 PM#30

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SWGB

Jul 14, '09 · 6:56 PM#31

To answer the original question:

I would speak with the owner and explain that you too had a special occasion and that it was less special due to the cancellation. I would also explain that you don't feel the compensation was adequate. Those seem to be the complaints I gathered from your OP. If your complaints aren't addressed or are ignored simply let the owner/manager know that you will no longer patronize their business.