Are you passionate and motivated about the Hospitality Industry?
30A's Top Luxury Rental Management company specializes in providing our high-end clientele with the best customer service possible. It's time for us to add another professional to the "Escapes Family".
This is a call center customer service position. This is our behind-the-scenes' front desk'. An extremely important part of our customer service team that handles the guest experience from their first inquiry about a potential vacation home to their departure.
Must be able to work weekends and holidays. 40-hour workweek.
- Act as Liaison between Guests and the Management Company, providing exceptional customer service while upholding rental guidelines, terms, and conditions.
- Provides friendly, courteous service and follow-up on all guest & reservations needs and requests.
- Agent must be effective in sales and customer service and adhere to the sales philosophy.
- Must be comfortable with guest recovery service and excel in helping our guests get back on vacation.
- Answers questions regarding rates and availability and asks questions to help determine the property that would best suit their vacation rental needs.
- Will be responsible to monitor and respond to customer communication via phone, text, chat, and email.
- Job duties will require outbound calls to guests and data entry of online reservations.
- Update reservation notes during each guest interaction.
- Input work orders when guests call in with maintenance needs.
- Input work orders for our field team if a guest requires a delivery, need help with AV, and the like.
- Handle guest and employee concerns expeditiously and in a manner that is beneficial to all involved.
- Obtain the necessary information from the guests and enter into the various property management systems.
www.30aescapes.com