Some other threads have reminded me to reassess long held axioms... so I'm curious about folks' thoughts on this old classic:
"the customer is always right"
Does anyone know when/who coined this phrase?
Henry Ford? Sam Walton?
Perhaps this is one of those marketing blurbs that has lived and prospered long enough and should RIP.
The fact is - as customers we are not always right. Sometimes we're just moody spoiled pills. This little phrase may be contributing to false sense of entitlement.
Local restauranteur Charles Morgan's take on the statement:
Harbor View by Charles Morgan - The Beachcomber Newspaper - Destin, Fort Walton Beach - Entertainment, Nightlife, Restaurant Guide, Dining, Music, Editorial,
At first, I thought, "Sears," who always prided themselves on stellar customer service, never arguing with a customer. A quick look just revealed it was Marshall Field, also a large department store founder.....the one I know of, also in Chicago.
In addition, he coined, "Give the lady what she wants." I can digg it~~~~~~
Marshall Field - Wikipedia, the free encyclopedia
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