Last night beans that weren't supposed to be on (or in or near) my burrito were everywhere. Today my spicy tuna roll just never showed up (as if I hadn't ordered it in the first place)...
I'm fairly certain that these issues are directly attributed to the fact that neither server who waited on me wrote down my order...
I don't get it. I waited tables for 5 years. It is a tough job and it can be very stressful. It is so easy to forget things. So why chance screwing it up? You don't get extra credit if you are able to remember it and get it right (you're supposed to get it right). But you do lose points in customer satisfaction and/or tip money when you get it wrong...
Servers, please write down orders. Restaurant owners, pls encourage this basic practice...
Replies
31
SoWal Insider
I absolutely don't mind being asked "who had what?" -- particularly when the person delivering the food may not be the one who took the order -- why would you expect him or her to KNOW? That is, I don't mind as long as everyone got what they ordered. I can pass a plate to the left or the right with gracious ease, eyeing jealously what I considered ordering, while perhaps having a taste of what I passed up.
I am also gracious when ordering. My husband is a NOTORIOUSLY bad orderer. He'll say, "I'll have the fried shrimp sandwich, but how many are on that...It's not popcorn shimp right? And what is the soup of the day? Is it made here? 'Cause I don't need bagged soup with SneakyPete at the homestead. Oh...well, what's the fish of the day? Really .....Okay so the shrimp sandwich. I'll have that with fries, but are the fries shoestring, waffle or home fries?...." It can go on from there. Luckily he's married to me so he gets THIS in THIS nightgown, no options.
Still, I agree...write it down!!! Why wouldn't you? Do you get Jesus points for not using a pencil?
:funn: funny stuff there SP.
Beach Fanatic
Wait staff do what they are instructed to do by their managers, if you have problem with the way they take orders, ask the manager. Please do not take it out of on someone just trying to do a very hard job for little pay and tips.
Beach Fanatic
I absolutely don't mind being asked "who had what?" -- particularly when the person delivering the food may not be the one who took the order -- why would you expect him or her to KNOW?
Good, experienced servers, in nice places do not seem to have a problem with it. It gets entered or written down somewhere, I would think it is done in some sort of a consistent order. Those that do not ask get tipped accordingly, same with those that do.
Your husband is doing the right thing. They are servers after all. Answering questions is what they get paid to do.
Beach Fanatic
Please do not take it out of on someone just trying to do a very hard job for little pay and tips.
Serving can be a profession. I know of several that make more than I do, and pay taxes on less than what I do.
Beach FanaticAuthor
Wait staff do what they are instructed to do by their managers, if you have problem with the way they take orders, ask the manager. Please do not take it out of on someone just trying to do a very hard job for little pay and tips.
I do not recall anyone on this thread being unfair to servers or "taking anything out" on anyone.
Beach Fanatic
I always heard it had to be six or more for a real server to need a pencil.
At Waffle House.
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