Our internet went down about 8:43 AM today.
After some checking and verifying that it was their problem and not mine I called. I waited on hold for 45 minutes before I got an agent. I told him exactly where in their network the problem was and then was told nope, no problem in their network.
After much discussion he went off to check and came back and told me that there was a large, unreported outage in Pensacola (at the node I told him about) that was affecting us as well. (I think they were having an Oh Sh*t moment at that point.) I politely pointed out that it wasn't unreported as I was reporting it.
The net of it is our Mediacom cablemodem is down but I did get a $1.53 credit for today (for the hour I spent on this.)
No ETA on a fix.
FBB
futurebeachbumfuturebeachbumBeach FanaticSnellsburg, GA1,100 postsJoined View profileMessageBeach Fanatic
futurebeachbumBeach FanaticSnellsburg, GA1,100 postsJoined View profileMessageBeach Fanatic2,767 views
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6
rapunzelrapunzelBeach FanaticPoint Washington2,514 postsJoined View profileMessageBeach Fanatic
rapunzelBeach FanaticPoint Washington2,514 postsJoined View profileMessageBeach FanaticI'm back up...thanks for reporting it! You should be here full time. Normally the service is out for six hours before it's 'reported'.
Honestly, though...I think you need to renegotiate your compensation.
Honestly, though...I think you need to renegotiate your compensation.
scooterbug44scooterbug44SoWal ExpertSowal16,706 postsJoined View profileMessageSoWal Expert
scooterbug44SoWal ExpertSowal16,706 postsJoined View profileMessageSoWal ExpertThey told us someone cut a cable (yet again). Out from 8:45-11:45 by my estimate.
Everyone be sure to clamor for your credit, it's the only way they'll be motivated to speed up/prevent outages. :angry:
Everyone be sure to clamor for your credit, it's the only way they'll be motivated to speed up/prevent outages. :angry:
Smiling JOeSmiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal Expert
Smiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal ExpertIt's MediaCON, not Mediacom.
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach Fanatic
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAnd if you are in PW, this makes the second outage this week. Be sure and ask for two credits. Cable TV was out Sunday morning for about 5 hours too, get a credit for that.
Early this afternoon, they had a recording on their support line which said the outage covered most of the Midwest, and the South.
On a similar note, what was up with the long power outage early Sunday morning?
Early this afternoon, they had a recording on their support line which said the outage covered most of the Midwest, and the South.
On a similar note, what was up with the long power outage early Sunday morning?
Lane ReesLane ReesBeach Lover142 postsJoined View profileMessageBeach Lover
Lane ReesBeach Lover142 postsJoined View profileMessageBeach LoverLike the MediaCON message and so true! They have given us daily credit when out of service in the past .. saves a few cents off the bill.
rdelong43065rdelong43065Beach FanaticSeagrove677 postsJoined View profileMessageBeach Fanatic
rdelong43065Beach FanaticSeagrove677 postsJoined View profileMessageBeach FanaticEvery time I have to call Mediacom, I expect to have a problem with them. The strange thing is I've had great service from them. I must be one of the few lucky ones out there. When I moved to Seagrove a few months back, the little installer guy realized he was in deeper that he thought. He made one call and 10 minutes later 4 higher lever technicians showed up. They ran a temporary line from the street to my building. Two weeks later, they installed a permanent one. I have never waited more that maybe 10 minutes for service over the phone. To be honest, this is the first time I have ever receives any good service from a cable company. Go figure... :idontno:
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