Eye Gallery

Beach Lover

Dec 23, '08 · 9:47 PM5,335

Just putting the truth out so everyone who reads this can be a better informed consumer. I will NEVER buy anything from this business again. I have purchased expensive sunglasses (one pair Chanel's were over $500) several times at both locations. I have never had problems until the Chanel's. The left leg kept becoming loose and falling off. I returned them to the store and they repaired them. That did not last, this problem happened again and again until finally the glasses fell off my face at Grand Boulevard and were damaged. The damage consists of two severe scratches/dents on one lense. Immediately took them to the Eye Gallery, the owner was rude but agreed to send them back to Chanel. We picked them up today after waiting for the store to call for over a month but never did. Today the manager at the store said Chanel refused to do anything. No replacement lense, nothing! The store claims that they had to pay to replace the left leg on the glasses. I am so angry. I feel that a $500 pair of sunglasses should not fall apart and that if you own any type of retail business that you should anticipate manufacturer defects and have a good plan to deal with the incidents. Customer service has really gone down everywhere.....even in the better establishements! I will never patronize the Eye Gallery or anything Chanel ever again!

Edited Dec 23, '08 · 9:50 PM

Replies

Beach LoverAuthor

Dec 26, '08 · 9:01 PM#27

I paid with cash. To all of you changing the subject and trying to throw guilt on me for things over which I have little or no control....pretty low. The reckless spending of people in this country is pure stupidity and I do not feel sorry for them. You must accept responsiblity for your actions. My home and car are paid for because I spend money wisely. I splurged ONCE and got burned. Don't be jealous, I am certainly not jealous of so many others who have much more than me. Where was all the sympathy for people who were unemployed and sleeping on the street before "the recession" and the "forclosures." I was helping before 2007. Most of the people in foreclosure knew they couldn't afford the house in the first place. Is anyone condemning people living on the beach. So wasteful when so many people don't have homes at all. Do you have to live in homes with such excess. Hell NO! I also don't drink or smoke so what about those who throw their money away doing that? Keep your damn judgment to yourselves.

SWGB

Dec 26, '08 · 9:34 PM#28

I guess it takes Chanel sunglasses to hide such a miserable and depressed persona.

SoWal Expert

Dec 26, '08 · 11:41 PM#29

You must accept responsiblity for your actions.

Which means it was your fault you dropped your $500 sunglasses! :wave:

SoWal Insider

Dec 26, '08 · 11:42 PM#30

The reckless spending of people in this country is pure stupidity and I do not feel sorry for them.

.
So true....

....cue the tiniest of violins.

Edited Dec 26, '08 · 11:46 PM

needs to get out more

Dec 27, '08 · 9:45 AM#31

I have purchased expensive sunglasses (one pair Chanel's were over $500) several times at both locations. I have never had problems until the Chanel's.

I paid with cash. To all of you changing the subject and trying to throw guilt on me for things over which I have little or no control....pretty low. The reckless spending of people in this country is pure stupidity and I do not feel sorry for them. You must accept responsiblity for your actions. My home and car are paid for because I spend money wisely. I splurged ONCE and got burned. Don't be jealous, I am certainly not jealous of so many others who have much more than me. Where was all the sympathy for people who were unemployed and sleeping on the street before "the recession" and the "forclosures." I was helping before 2007. Most of the people in foreclosure knew they couldn't afford the house in the first place. Is anyone condemning people living on the beach. So wasteful when so many people don't have homes at all. Do you have to live in homes with such excess. Hell NO! I also don't drink or smoke so what about those who throw their money away doing that? Keep your damn judgment to yourselves.

Boo Hoo chowbella. Anyone who buys a $500 pair of Chanel sunglasses, does so fo one reason only; "I'm so rich, I can buy a pair of vanity sunglasses for all my friends to see", not for their UV protection. Now you come with the sob story and no one else feels your faux pain. So you of course need to deflect your anger to those who smoke or drink, or who are fortunate enough to live in homes, like yourself. You were helping before 2007? How, by giving sunglasses to those who live on the beach? You laid your story out here and didn't get the support you required. Maybe the 'store owner' saw you exactly like we do. Maybe you wanted to look like Hooker Barbie?

Beach Fanatic

Dec 28, '08 · 8:54 PM#32

Heil Ebenezer Scrooge!

Beach Fanatic

Dec 29, '08 · 8:28 AM#33

What happened to "support the local businesses"?

While I certainly would not (could not) spend 500.00 on sunglasses, I don't think it is nice or fair to jump on someone for dropping big bucks at a local retailer. The issue is her dissatisfaction with the product, not the fact that the glasses were way expensive. I feel sure that all of us have bought things that were "luxury items" since food , clothes and shelter are the only true neccessities. If you think she just plain ole dropped the Chanels, then she is not entitled to compensation or sympathy. If the glasses were actually defective, another story altogether. Many SoWal shops sell really high end merchandise, give their customers a break or stop pretending to be in support of the local business people. P.S. I bought a pair of Ralph Lauren frames from this shop as a Christmas gift. Am I a bad person?

Beach LoverAuthor

Dec 31, '08 · 12:06 AM#34

John R..........Appears that you are a bitter and jealous person. WOW, I don't know what a hooker barbie looks like but perhaps you do. Sucks when someone hits a nerve.

Edited Dec 31, '08 · 12:07 AM