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WaterColor Publix and a Birthday Cake

Deli Love avatar
Beach Fanatic
5,026 views
Today was Kaylee's second Birthday! A lot of you know that this has not been the easiest year in the Deli Love house hold and today could have been another one for the record books.
We have always gotten the girls Birthday cakes at Publix and almost always used the one at Water Colors. We have never been less than thrilled so when I ordered the Sponge Bob cake for Kaybug, I just assumed it would be there and exactly what we ordered.
We had a doctors appointment in Niceville so Ms. Lisa went to pick up the cake for me...:yikes: It wasn't there!:( Lisa called me to make sure she was at the right place then she found a manager. I called and evidently talked to the same person. The cake order was there but the decorator had left and not done my cake! With no upset or anger or negativity of any kind, they got the little decorations together and drove them to the Store close to the hospital and even offered to deliver the cake to Freeport! :wub:Ms. Lisa had to drive to Destin anyway so she picked it up and was not allowed to pay anything . Both stores were as kind and sweet and professional as they could be! The cake was cute and just exactly what a 2 year old would want in chocolaty ooey gooey goodness.
I just wanted to pass on something nice. This kindness to one of my girls means the world to me! The least I can do is share.

Replies

15
Minnie avatar
Beach Fanatic
#2
Hope she had a wonderful birthday and sounds like some wonderful people at Publix really save the day and the cake. :clap:
Matt J avatar
SWGB
#3
It's stories like this that remind me why I driven past discount and lower priced groceries to shop at Publix for 29 years.
Topsail Transplant avatar
Beach Lover
#4
Makes me want to got to Publix and buy something 😀. Thanks for sharing this stroy Deli Love.
ChillPill avatar
Beach Fanatic
#5
Thanks for sharing this story. A great example of how a business can resolve a problem when someone 'drops the ball' or in this case, 'dropped the Bob'!

Happy birthday to the little one!
Deli Love avatar
Beach FanaticAuthor
#6
She had a great Birthday and is hanging out with Papa and me tonight. Thanks for the Birthday wish! I have left over Bob in my fridge right now!
Bob avatar
SoWal Insider
#7
am i banned yet?
Deli Love avatar
Beach FanaticAuthor
#8
I took the rest of the Sponge Bob cake to my daughter's house. Sis put it away in her refrigerator. We had only eaten a third of this cute frosting covered cake. Sis put Nevaeh and Kaylee to bed at 9:00 PM and went to bed at around 11:00. At 6:30 AM Sis got up and found the cake, still in the box, in the middle of the kitchen floor. Upon closer inspection, Sis found a naked, frosting less cake in the box. When asked "Kaylee, did you eat the icing off the cake?" She simply stated "No!" When asked "Kaylee, who ate the icing off the cake?" She grinned and said "Dada," or if Daddy was in the room she would say "Papa." There were tiny finger prints on the box and a few flakes of green and blue in her blond curls but little other evadence... the proof came later...
Deli Love avatar
Beach FanaticAuthor
#9
am i banned yet?

The only banned Bob I know is the frosted kind!
ChillPill avatar
Beach Fanatic
#10
I took the rest of the Sponge Bob cake to my daughter's house. Sis put it away in her refrigerator. We had only eaten a third of this cute frosting covered cake. Sis put Nevaeh and Kaylee to bed at 9:00 PM and went to bed at around 11:00. At 6:30 AM Sis got up and found the cake, still in the box, in the middle of the kitchen floor. Upon closer inspection, Sis found a naked, frosting less cake in the box. When asked "Kaylee, did you eat the icing off the cake?" She simply stated "No!" When asked "Kaylee, who ate the icing off the cake?" She grinned and said "Dada," or if Daddy was in the room she would say "Papa." There were tiny finger prints on the box and a few flakes of green and blue in her blond curls but little other evadence... the proof came later...


:floor:Thanks for this, hilarious!
Diane4145 avatar
Beach Fanatic
#11
Great recognition!

I love to give recognition when it's due and it is here! Steve/Mgr WaterColor and his wonderful staff, always go above and beyond!:clap:Publix is my preferred grocery store, too!:wub: The new Publix on 98, is just as great!:clap:They even provide, FREE antibiotics!:yikes::clap::clap::clap:
Deli Love avatar
Beach FanaticAuthor
#12
I love to give recognition when it's due and it is here! Steve/Mgr WaterColor and his wonderful staff, always go above and beyond!:clap:Publix is my preferred grocery store, too!:wub: The new Publix on 98, is just as great!:clap:They even provide, FREE antibiotics!:yikes::clap::clap::clap:
I do like the new Publix but the "Baby Publix":wub: will always be my choice. Thanks for telling me the managers name! I have not had a chance to go in and thank him.:blush:
Deli Love avatar
Beach FanaticAuthor
#13
:floor:Thanks for this, hilarious!
Your Welcome! I love beeing the grandmother of 3 kids who make new life stories every day!
Beach Comber
#14
Tennessee loves Publix too!

I was in the Hermitage Publix last year right after we found out a 8 year old friend of ours was diagnosed with brain cancer. It was her bithday so we were trying to get some cupcakes to send to Vanderbilt hospital. I was talking to the manager, and before I knew it he was telling the bakery that he needed a cake and 24 ct. cupcakes all decorated with Hannah Montana. He added extra stuff too. He would not let me pay. He just told me to tell the little girls family that Publix loves her! I do not mind paying more when they are going to be so good to our community!!:wave:
Today was Kaylee's second Birthday! A lot of you know that this has not been the easiest year in the Deli Love house hold and today could have been another one for the record books.
We have always gotten the girls Birthday cakes at Publix and almost always used the one at Water Colors. We have never been less than thrilled so when I ordered the Sponge Bob cake for Kaybug, I just assumed it would be there and exactly what we ordered.
We had a doctors appointment in Niceville so Ms. Lisa went to pick up the cake for me...:yikes: It wasn't there!:( Lisa called me to make sure she was at the right place then she found a manager. I called and evidently talked to the same person. The cake order was there but the decorator had left and not done my cake! With no upset or anger or negativity of any kind, they got the little decorations together and drove them to the Store close to the hospital and even offered to deliver the cake to Freeport! :wub:Ms. Lisa had to drive to Destin anyway so she picked it up and was not allowed to pay anything . Both stores were as kind and sweet and professional as they could be! The cake was cute and just exactly what a 2 year old would want in chocolaty ooey gooey goodness.
I just wanted to pass on something nice. This kindness to one of my girls means the world to me! The least I can do is share.
Deli Love avatar
Beach FanaticAuthor
#15
I was in the Hermitage Publix last year right after we found out a 8 year old friend of ours was diagnosed with brain cancer. It was her bithday so we were trying to get some cupcakes to send to Vanderbilt hospital. I was talking to the manager, and before I knew it he was telling the bakery that he needed a cake and 24 ct. cupcakes all decorated with Hannah Montana. He added extra stuff too. He would not let me pay. He just told me to tell the little girls family that Publix loves her! I do not mind paying more when they are going to be so good to our community!!:wave:


I love Hermitage and Publix! That was the sweetest thing! May I ask how the child is?
Deli Love avatar
Beach FanaticAuthor
#16
This has been a great thread! Here are photos of my Kaybug and her Bob Bob cake.

Edited

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