Day Two of the MediaCom Internet Outage
Don't forget to call as soon as service is restored and request two day's credit (or more, if they don't get service restored today.....) When I called, they used that same old tired "cable cut in South Georgia" story that they use every time.
What is everyone using as their backup internet access method? I'm using Alltel's wireless card - I got it to use on the road, and it's faster than dial-up.
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach Fanatic
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach Fanatic7,268 views
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30A Skunkape30A SkunkapeSkunkyBackatown Seagrove10,329 postsJoined View profileMessageSkunky
30A SkunkapeSkunkyBackatown Seagrove10,329 postsJoined View profileMessageSkunkyRe: Day Two of the MediaCom Internet Outage
Mine came back on yesterday about 5PM. This is a routine occurence?:bang: :angry:
Mine came back on yesterday about 5PM. This is a routine occurence?:bang: :angry:
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthor
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthorRe: Day Two of the MediaCom Internet Outage
Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.
Yes, this is standard for the excellent service we enjoy from MediaCom.
Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.
Yes, this is standard for the excellent service we enjoy from MediaCom.
seacrestkristiseacrestkristiBeach Fanatic3,538 postsJoined View profileMessageBeach Fanatic
Re: Day Two of the MediaCom Internet Outage
I just got mine back. Nice guy named Derek helped and gave me a credit for a day. Glad mediacom found a nice rep,:cool: Evidently my router couldn't read my IP since the modem and it came back up simutaneously, jeeesh! :blink:
I just got mine back. Nice guy named Derek helped and gave me a credit for a day. Glad mediacom found a nice rep,:cool: Evidently my router couldn't read my IP since the modem and it came back up simutaneously, jeeesh! :blink:
Smiling JOeSmiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal Expert
Smiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal ExpertRe: Day Two of the MediaCom Internet Outage
I use Blackberry as back up.
Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.I understand that most of Pt Washington's came back on yesterday, late afternoon.
Yes, this is standard for the excellent service we enjoy from MediaCom.
I use Blackberry as back up.
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthor
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthorRe: Day Two of the MediaCom Internet Outage
Super. We still have nothing.
The billing reps are all really nice - they are extremely well practiced in giving outage credits.
Super. We still have nothing.
The billing reps are all really nice - they are extremely well practiced in giving outage credits.
Miss KittyMiss KittyMeow47,011 postsJoined View profileMessageMeow
Miss KittyMeow47,011 postsJoined View profileMessageMeowRe: Day Two of the MediaCom Internet Outage
:floor: ...my name is Smiling JOe and I am....:wave: CRACKBERRY!!!!!
I understand that most of Pt Washington's came back on yesterday, late afternoon.
I use Blackberry as back up.
:floor: ...my name is Smiling JOe and I am....:wave: CRACKBERRY!!!!!
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthor
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthorRe: Day Two of the MediaCom Internet Outage
I spoke to MediaCom Technical Support - after the guy had me power off the modem about 16 times, he told me the modem was fried. I asked how that could happen with no electrical storms, and he told me a technician will be here tomorrow to replace it.
Meanwhile, my neighbor down the street also still has no internet access -she is calling them now.
Anyone else in PW still without?
I spoke to MediaCom Technical Support - after the guy had me power off the modem about 16 times, he told me the modem was fried. I asked how that could happen with no electrical storms, and he told me a technician will be here tomorrow to replace it.
Meanwhile, my neighbor down the street also still has no internet access -she is calling them now.
Anyone else in PW still without?
LindaLindaBeach Fanatic806 postsJoined View profileMessageBeach Fanatic
Re: Day Two of the MediaCom Internet Outage
I am getting ready to move down there on August 30. Is Mediacom the only/best option?
I am getting ready to move down there on August 30. Is Mediacom the only/best option?
Smiling JOeSmiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal Expert
Smiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal ExpertRe: Day Two of the MediaCom Internet Outage
According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.
According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.
kathydwellskathydwellsDarlene is my middle name, not my nicknameLacey's Spring, Alabama13,303 postsJoined View profileMessageDarlene is my middle name, not my nickname
kathydwellsDarlene is my middle name, not my nicknameLacey's Spring, Alabama13,303 postsJoined View profileMessageDarlene is my middle name, not my nicknameRe: Day Two of the MediaCom Internet Outage
And I cannot wait for your next report!!!! 😀
According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.
And I cannot wait for your next report!!!! 😀
scooterbug44scooterbug44SoWal ExpertSowal16,706 postsJoined View profileMessageSoWal Expert
scooterbug44SoWal ExpertSowal16,706 postsJoined View profileMessageSoWal ExpertRe: Day Two of the MediaCom Internet Outage
I seriously question their planning/infrastructure w/ how often their cables get cut!
I seriously question their planning/infrastructure w/ how often their cables get cut!
johojohoBeach Fanatic1,133 postsJoined View profileMessageBeach Fanatic
johoBeach Fanatic1,133 postsJoined View profileMessageBeach FanaticRe: Day Two of the MediaCom Internet Outage
We are in great need of some competition when it comes to cable network.
Mediacom is the worst! :pissed:
People in Destin have Cox Cable with no interuptions.........why can't we be so lucky?
We are in great need of some competition when it comes to cable network.
Mediacom is the worst! :pissed:
People in Destin have Cox Cable with no interuptions.........why can't we be so lucky?
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthor
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthorRe: Day Two of the MediaCom Internet Outage
The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.
The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.
Go for it.
The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.
The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.
Go for it.
Smiling JOeSmiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal Expert
Smiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal ExpertRe: Day Two of the MediaCom Internet Outage
Thanks for the names and email address, here4now! I just sent my emails.
Thanks for the names and email address, here4now! I just sent my emails.
jodiFLjodiFLBeach FanaticSOWAL,FL2,469 postsJoined View profileMessageBeach Fanatic
jodiFLBeach FanaticSOWAL,FL2,469 postsJoined View profileMessageBeach FanaticRe: Day Two of the MediaCom Internet Outage
Thank you! They will be getting one from me also. Funny how that cable got cut 2 days in a row at EXACTLY they same time each day........then came back on at about the same time.....:blink:
The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.
The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.
Go for it.
Thank you! They will be getting one from me also. Funny how that cable got cut 2 days in a row at EXACTLY they same time each day........then came back on at about the same time.....:blink:
John RJohn Rneeds to get out moreConflictinator6,782 postsJoined View profileMessageneeds to get out more
John Rneeds to get out moreConflictinator6,782 postsJoined View profileMessageneeds to get out moreRe: Day Two of the MediaCom Internet Outage
Still out here on Georgie. apparently there's a card out in the headend that drives out local. there's 62 modems out.
Still out here on Georgie. apparently there's a card out in the headend that drives out local. there's 62 modems out.
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthor
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthorRe: Day Two of the MediaCom Internet Outage
...make that day THREE of the MediaCom Internet Outage.
I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.
If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.
It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).
I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)
...make that day THREE of the MediaCom Internet Outage.
I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.
If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.
It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).
I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)
Here4GoodHere4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthor
Here4GoodBeach FanaticPoint Washington1,264 postsJoined View profileMessageBeach FanaticAuthorRe: Day Two of the MediaCom Internet Outage
If you are still out.....CALL NOW!!! They think that all the problems are solved, and if you had a trouble ticket open, it has been automatically closed by their system, since the global issue is closed.
If you are still out.....CALL NOW!!! They think that all the problems are solved, and if you had a trouble ticket open, it has been automatically closed by their system, since the global issue is closed.
CK1CK1Beach Lover114 postsJoined View profileMessageBeach Lover
Re: Day Two of the MediaCom Internet Outage
...make that day THREE of the MediaCom Internet Outage.
I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.
If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.
It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).
I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)[/quote
😀 We switched to the Embarq about a year ago and as of today we have never had a propblem. It is not as fast as cable some times but since I work with my computer from home I could not continue to be down so much of the time. We have been totally happy with DSL, I say make the change!!!!!!!!!!!😀
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