Anyone else noticed a change at Bruno's? We've found that it is almost impossible to get through by phone and when you do, the person answering is surly and unfriendly. Being a local, it makes a big difference and the change is not a positive for a place we reccommended on a daily basis. If there has been a change in management, they've lost my business and my support
Replies
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SoWal Expert
What do you mean, "what's happened to Bruno's?" They were consistently like that to me when I first moved here ten years ago, so I haven't been back. At least they are consistent. I asked to speak to their manager and the rude guy said, "I AM the manager!" Oh, well, there are better places to spend my money on pizza.
beats on hood
We have no problems at Brunos. Pizza Bar is my favorite pizza by far, but sometimes we get a jones for Bruno's Mexican pizza. If the phone is busy, I just drive over and place my order because it's so close. They are nice to me because they recognize me and my unmistakable voice.
Maybe it helps that I tip for takeouts?
Maybe it helps that I tip for takeouts?
Darlene is my middle name, not my nickname
We had a not so pleasant experience this past summer with Brunos Pizza. They should be nice to everyone, not just because they recognize your voice....or not. IMHO.
Beach Fanatic
It's a Sopranos front....hey Guido!!!
Beach Fanatic
What do you mean, "what's happened to Bruno's?" They were consistently like that to me when I first moved here ten years ago, so I haven't been back. At least they are consistent. I asked to speak to their manager and the rude guy said, "I AM the manager!" Oh, well, there are better places to spend my money on pizza.
Sounds like the same Bruno's that I experienced when I moved here many years ago....
Haven't been back since. Way too many great pizza places in this area who are polite, professional and respectful to EVER go back to that dump.
Beach Fanatic
Sounds like the same Bruno's that I experienced when I moved here many years ago....
Haven't been back since. Way too many great pizza places in this area who are polite, professional and respectful to EVER go back to that dump.
Same here.
Beach Fanatic
We go in often and never have a problem. I will confess that there is a certain individual that could come across as needing to hone his people skills but honestly, he's a nice fellow. I find the food great and am able to tolerate rudeness to a certain extent. For the most part, I'm as nice as they'll let me be.
With that being said, I sure miss Steve and Andrea.
With that being said, I sure miss Steve and Andrea.
SoWal Expert
I fear what rude employees and managers would do to my food behind my back if they are like that to my face. "Nice fellows" don't treat paying customers like they were scum.
Beach Fanatic
We're blessed in this area to have many establishments that consistently 'deliver' the complete package. I choose to support those businesses. 
Beach LoverAuthor
Maybe it's the loss of Steve and Andrea
I guess that I got used to being treated as a welcome customer by Steve and Andrea, whether it was face to face or on the phone. The new folks need some serious training in Who's the customer and how you keep them!
I guess that I got used to being treated as a welcome customer by Steve and Andrea, whether it was face to face or on the phone. The new folks need some serious training in Who's the customer and how you keep them!
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