Sprint cell service problems

Still no service. It seems localized. I got 5 bars yesterday afternoon near Publix on 395. Anyone else suffering?

I stopped suffering when I switched to Verizon several years ago...

My service with Sprint, except for this, has been everything I could ask for. Good service, plans that fit my needs, etc.

I know everyone has their own experiences and preferences, and I respect that. Just looking to see if anyone else is in the same, hopefully short term, boat.

Spoke to a more knowledgeable Sprint rep today. The first rep failed to put in a trouble ticket, fix request, or whatever they call it. We are now supposed to get the nearby cells checked soon by a tech. I'll keep you posted.

I had Sprint for years way back from the Nextel days. My service in Santa Rosa Beach areas was ok, but when I switched to an iPhone, the data service took a hit for some reason. When I was in Panama City, I had no data to speak of there. I ended up changing service. Unlimited data is great but if you can't access it, its a waste.

I had Sprint for years way back from the Nextel days. My service in Santa Rosa Beach areas was ok, but when I switched to an iPhone, the data service took a hit for some reason. When I was in Panama City, I had no data to speak of there. I ended up changing service. Unlimited data is great but if you can't access it, its a waste.

The rep was a talker. Among other things, he said they're moving toward having separate networks for voice, text, and data. Each optimized for the task. And here I always thought everything shared the bandwidth. Maybe your PC experience is somehow related to that.

Today, Sprint confirms that the "tower nearest you is damaged and out of service". Parts replacement required. No ETA. That's a start, though.

I had the outage with my son's virgin mobile phone since Friday 11/8. After a couple of calls, facebook posts to their page and an email his phone started working again around 2:30 yesterday 11/12. (Virgin runs on sprint towers.) We are near One Seagrove and he attends South Walton High. The phone had no service at or in between either place. Seems ok now. Hopefully yours is working now as well. BTW I demanded a refund for the days he had no service. Virgin gave me a $5 credit. You should ask. I believe if you pay for a service you should actually get it.

Yes I have had difficulties for the first time a month ago, after 15years with Sprint. After a couple calls to customer service, if you have DSL you can see if you qualify for a unit called an airave which boosts your signal. I had dish network but techs come Monday from mediacom to install. In my area some company put a cell tower and since then signals on my 3 lines have been dropping calls and texts....hopefully the airave will be the answer. Will keep you informed of outcome!

You will love mediacom internet so fast. TV HD
Limited but set to go total dec.1..

The Sprint rep offered the Airave, but I didn't really want to switch to it. That would make my cell phone VOIP at home, leaving me without cell service anytime the internet or my electric power goes down. Trying to spread my risks - I've still got a land line for the same reason. Besides, the Airave is really a solution for ongoing poor service, not the temporary tower failure that was affecting Seagrove.

Like runnerrgirl1, I've been back up since about 3:00 yesterday. 5 bars now. I do believe the signal is better than it was before the outage. Perhaps some of the repairs or new equipment are an improvement over what we previously had.

As is the case with just about any telephone user support, I had mixed results with my calls to Sprint. It took the third try to get someone good enough to properly put in a service request. The fix came a day and a half after that call.

BTW, I also contacted Sprint via Twitter. @sprintcare. I've had really good results with using twitter with other companies, too. The Twitter desk is usually located at corporate headquarters and staffed by well informed people who care and have the clout to make something happen, unlike the poor stiffs at the call center.

Oh, and one more thing.

If you use Twitter, you probably won't be getting a lot of help if you start out with "your service is so effed up that I want to puke" or something similarly rude. I've seen a lot of those go unanswered. Just state the facts politely, and thank them when they actually provide concrete info or help. Catch more bees with honey...