Snapperheads Under New MGMT

I wasn't trying to be negative. Just suprised at the change thats all. It's usually a bit foggy after I visit but I can't ever remember not having a blast at Snapperheads, especially Halloween!!

I have to pat you on the back Jhbebee. You've been so receptive and accepting to everyone's complaints, praises, ect. You have been such a good sport about the whole thing!

I do like Snapperhead's, but never really jumped to go. In the future when I'm down there we will for sure come. And I'll drag the wedding party with me.

Keep up the good work! :clap_1:

Ditto, Jhbebee. There will always be problems and off times but to show concern and remedy (even with a few extra o-rings) will keep people coming back. I had a HORRIBLE experience at Shades on the Loop. Over an hour after my order was supposed to be ready for pick up and then it was WELL done when I ordered rare and they said they made them rare. The manager wasnt even going to remake it let alone compensate for it taking so long. Finally I got him to remake it and when I got home realized that he put a burger only without the fries in the package. The manager was totally unappologetic or accomodating. I have never returned and unfortunately never will until Danielle (I think that's the managers name) is gone even though it's steps from my home! I'll drive to snapperheads first because you care. :clap_1:

SHs has wondeful ice cold Newcastle beer on draft.

But when we ordered the supposedly home made onion rings they were the typical out of the frozen box. I would never have ordered them if they had honestly told me they were frozen. It is only the exceptional pub that has homemade onion rings.

JHBEEBE, You wrote that times were tough "especialy with everything that happened."
What did happen? Some of the rummors flying are simply unbelieveable.
Share the "truth" with us please.

Yes - do tell...

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Thank you for the invitation to speak the truth. To my regret, I do not know that I am free to discuss these matters or the individuals in a public forum at the present time. I would surmise that the facts of the matter will be known to the at large public in a relatively short time.

I can say this - This matter and the resulting consequences are out of my hands.

Thank you for the invitation to speak the truth. To my regret, I do not know that I am free to discuss these matters or the individuals in a public forum at the present time. I would surmise that the facts of the matter will be known to the at large public in a relatively short time.

I can say this - This matter and the resulting consequences are out of my hands.

Feel free to make &*%* up.

Feel free to make &*%* up.

Too too much Daddy-O!!!!

i am shocked at the grand high message board master - i think that's the first time i have ever seen him put in profanity symbols

To my regret, I do not know that I am free to discuss these matters or the individuals in a public forum at the present time. I would surmise that the facts of the

how about responding to your post regarding paradise taxi?

Feel free to make &*%* up.

That is funny.

On a serious note, making stuff up would not be a practical or wise thing to do. This is an extremely serious matter.

To state the obvious: Despite misinformation being spread about the matter - things allegedly transpired that made it an absolute requirement to permanently remove certain individuals. These individuals are legally prohibited from the business premises. The legal prohibition would not have transpired without cause.

This was a "nightmare - like" situation, as it was difficult for me because one of the individuals involved, whom I will refer to as "Anakin" was like a brother to me before this matter transpired.

I had to completely let go of any emotions that I had toward this matter and certain individuals.

Life goes on, the sun comes up and goes down, days pass. Nothing stops the flow of time or what needs to be done each day. I have responsibilites to care for and I am doing so. The entire staff and I are moving forward, with our focus on the present day and our eyes to the future - not backward to the things of the past.

We have a great community, great customers, and a thriving business which is only getting better with every passing day.

I focus on the positive things, and give thanks for the blessings that I have. You can only play the hand that life deals you.

how about responding to your post regarding paradise taxi?

I have none other than what has already been said.............

That is funny.

On a serious note, making stuff up would not be a practical or wise thing to do. This is an extremely serious matter.

To state the obvious: Despite misinformation being spread about the matter - things allegedly transpired that made it an absolute requirement to permanently remove certain individuals. These individuals are legally prohibited from the business premises. The legal prohibition would not have transpired without cause.

This was a "nightmare - like" situation, as it was difficult for me because one of the individuals involved, whom I will refer to as "Anakin" was like a brother to me before this matter transpired.

I had to completely let go of any emotions that I had toward this matter and certain individuals.

Life goes on, the sun comes up and goes down, days pass. Nothing stops the flow of time or what needs to be done each day. I have responsibilites to care for and I am doing so. The entire staff and I are moving forward, with our focus on the present day and our eyes to the future - not backward to the things of the past.

We have a great community, great customers, and a thriving business which is only getting better with every passing day.

I focus on the positive things, and give thanks for the blessings that I have. You can only play the hand that life deals you.

These Individuals you do not name have a reputation of outstanding character in this community that was established long before your pressence in town. I am betting in the end those reps will remain when you are long gone.

These Individuals you do not name have a reputation of outstanding character in this community that was established long before your pressence in town. I am betting in the end those reps will remain when you are long gone.

I have been here a decade already and I am not going anywhere. I guess these are the type comments people receive when things do not transpire as everyone had hoped for.

I have an outstanding reputation in the community on a personal and professional level and my accomplishments clearly speak for themselves.

I understand that this is a difficult situation, and it can also be difficult to understand.

You may attempt to recast history as much as you wish. You can believe what you choose to believe. That is your free will choice.

It will not change what the Truth is.

Have you even considered this question -

How do you think these individuals were able to have the opportunity with Snapperheads that they did to begin with???

It was enabled solely off of my own hard earned accomplishments. I then chose to offer these individuals the opportunity to be successful through hard work and honest means.

I do not control what these individuals chose to do with the opportunity that was given them. Everyone has free will and is responsible for their own actions and choices.

As far as those "reps will remain when I am long gone" - I guess the "powers that be" will decide that. As I stated, this matter is out of my hands. Time and Truth will be the judge of your statement. Not me. Make sure you continue to stand behind your comments posted here when everything is out in the open. At the very least people will respect you for being a person who sticks to their personal beliefs and public comments.

I took the family to Snapperheads the other night
The service was terrible
They forgot a kids meal that took another 45 minutes to get
The bill was wrong. 4 over charges.
I hope it gets better

I took the family to Snapperheads the other night
The service was terrible
They forgot a kids meal that took another 45 minutes to get
The bill was wrong. 4 over charges.
I hope it gets better

I want to first apologize and thank you for your patronage. Thank you for letting me know about this. I really do need to know about these occurances so we can make sure they are corrected and that will not happen again. Will you please tell me what day and also the time you were there? Do you know who your server was? The overcharges kinda have me flabbergasted, as we run everything off of a computer and it does all of the calculations and prints out the bill.

The only possible scenario I might pinpoint on that is we did upgrade the software system the past week. I will go over your concerns on that matter with the software vendor and also kick Bill Gates. Please accept my sincere apologies.

It is true we have been on a large wait every night this week and backed up from everyone coming in at once from about 6:00ish - 8:00ish pm. Seems like everyone on springbreak wants to eat at the same time this week.

I think all restaurants around here this time of year are having occasional challenges with the large sudden influx of springs breakers showing up in mass. When I have been out to a couple of other area restaurants I noticed that some of the same issues have occurred. Still no excuses will do. We should be able to handle 100 people coming in at once plus maintain our regular stream of business.

I really need to know about any service related issues. As a business owner, I do not like hearing items like this but I do need to know.

I recognize without it being said that we are under a microscope right now and everyone needs to know how we are going to treat you and also what kind of service to expect. You need to know that we do care and greatly appreciate your business, even if that process entails having our mistakes and dirty laundry aired in a public forum occasionally.

I can say we are really putting forth an effort to give great service and clean up the ship. I will send you a PM here in a couple of minutes.

I do agree with JHBEEBE about people all eating at the same time. I went out this week with friends from out of town and the wait for the food was VERRRRRRRRRRRRRRRRRRRRRRRRRRY LONNNNNNNNNNNNNNNG. ((This was not at Snapperheads))) Having worked in the rest. bus. for over 15 years I understand that any restaurant can get slammed and have problems. I always look at what my server is doing. If he/she is running around like a chicken with their head cut off then I know that they are busy and am more forgiving. JHBEEBE thank you for listening to everyone...it shows you really care and want to give a good product...:clap_1:

I really need to know about any service related issues. As a business owner, I do not like hearing items like this but I do need to know.

jh,

Here's a novel idea...spend more time at your business and "observe and ask" your patrons how things are going--then FIX it on the spot!

There is a serious shortage of skilled and motivated employees throughout the panhandle ($8.50 ph just doesn't hack it anymore). Now, more than ever before (and even more important in the future) owners must take an active role in making sure their customers are getting value for money. More patrons than not will suffer through the lousy service and food BUT they'll go back to their hometowns and on message boards and trash-talk your place--word will spread and by next season you'll have no problems with long lines anymore.

Judging from just the few "unsatisfied customers" who've posted above, you've got some serious problems developing and you need to get out from behind your computer screen and get your behind over to your business. If you can't take the time to be at your new business 24/7, it's an indication that you are stretched too thin and your business will surely fail as a result.

So true, Shelly - while jhbeebe's posts are sincere, actions will be most effective. From our recent experience, they have some real issues - but we're all hopeful for visible improvements.

jh,

Here's a novel idea...spend more time at your business and "observe and ask" your patrons how things are going--then FIX it on the spot!

There is a serious shortage of skilled and motivated employees throughout the panhandle ($8.50 ph just doesn't hack it anymore). Now, more than ever before (and even more important in the future) owners must take an active role in making sure their customers are getting value for money. More patrons than not will suffer through the lousy service and food BUT they'll go back to their hometowns and on message boards and trash-talk your place--word will spread and by next season you'll have no problems with long lines anymore.

Judging from just the few "unsatisfied customers" who've posted above, you've got some serious problems developing and you need to get out from behind your computer screen and get your behind over to your business. If you can't take the time to be at your new business 24/7, it's an indication that you are stretched too thin and your business will surely fail as a result.

Thanks for the input. To clarify it's not a - "New Business" - I have owned it since late 2002. The management is different, that's all. You make valid points, and I post on line from time to time to take a break and clear my head and thoughts. I have several other businesses as well, and I am working to successfully incorporate this one into the mix. It was quite unexpected for me to have to come in and remove the previous management, but it was a necessity. However, if you start any business, then you have to be prepared for any contingency, including coming in and handling the day to day operations in addition to all of your other responsibilities. That I am doing, and only I can be the ultimate judge of how I am handling all of my affairs across the spectrum.

In addition to the "unsatisfied customers" who have spoken, positive comments are running about 40-1 against any negative ones. :clap_1: It is not anywhere near as dire or negative as some portray. Of course, most people only see and hear the negative, which is our current human nature so it only seems more prevalent or sensational. Everybody has an opinion and advice to give, including some occasional criticism. I welcome all criticism that is constructive and coming from a sincere place of trying to help inform me. I will not listen to any comments that are mean spirited, demeaning, disrespectful in nature or to personal attacks on me or my staff.

I believe that it takes some moxy on my part to have some negative comments directed at me here in this public forum and continue to listen and be open to respond.

We are going to follow our plan and continue to remain successful. Change is not difficult, just different and this is not my first - nor will it be my last - rodeo.

I believe that it takes some moxy on my part to have some negative comments directed at me here in this public forum and continue to listen and be open to respond.

We are going to follow our plan and continue to remain successful. Change is not difficult, just different and this is not my first - nor will it be my last - rodeo.

JH,

Is Snapperhead's on the market for sale?

Hi Jhbeebe,

Just thought I'd let you know that I told some friends about your place and met up with them last night. They weren't impressed. I got there a little later than them. They said the service was really slow and the food mediocre. When I first got there it took a pretty long time to get a drink. One thing a waiter/waitress should always do is acknowledge a patron and say I'll be with you in a few minutes. Our waiter was standing at the bar for a long time and we were at the table closest to that area. It took a good 10-15 minutes and then he was walking right past us to go outside. We had to yell to get recognized. Once we ordered, the food was really slow but the drinks were very strong which made us happy. The waiter apologized for the food taking so long and thanked us for being so good about it which was nice. I didn't really have too much of a problem with the food. I got naked wings which are always dry. I asked my friends to elaborate on their food and they said it wasn't the worst they ever had but they probably wouldn't eat there again.

My impression was that the delay was in the kitchen and bar which happens when things get backed up but the wait staff needs to be attentive and apologetic. Once our waiter saw we weren't going to be upset with him, he was very attentive. It was only the original wait to be noticed on my part and the wings were average. Drinks great though :clap_1: . btw, we arrived at 8:30PM and it wasn't really packed at that time.

Action more better than apology.