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100 Things Restaurant Staffers Should Never Do

Beach Fanatic
5,300 views
Given some recent posts here about service -- good and bad -- in local eateries, here's a set of guidelines I find most interesting ... I wonder if local restaurant owners & managers agree with most of these?

Part 1: 100 Things Restaurant Staffers Should Never Do (Part 1) - You're the Boss Blog - NYTimes.com

Part 2: 100 Things Restaurant Staffers Should Never Do (Part 2) - You're the Boss Blog - NYTimes.com

Replies

29
DD avatar
SoWal Expert
#27
Not sure about the steak, but it was pretty standard for KFC to just put the chicken back in the fryer for another 10 seconds if it hit the floor.

:puke:
Tupelo Honey avatar
Beach Lover
#28
Granted, fine dining is a different animal, but your basic family/tourist restaurant isn't fine dining. You're not paying for fine dining, and no server should have to act like an indentured servant to earn a living wage.
Plenty of upscale beach dining does exist in Walton County, although my list was not created with them in mind.

Nonetheless, when I am paying $14 for a fish sandwich that I know took only $7 to make because I am also paying for the gulf view along with off-season overhead, it is perfectly reasonable to expect the courtesies as described in the list, and most of the time I get them.

And I do agree with others: the courtesy factor should run both ways: not just from server to customer, but from customer to server.
scooterbug44 avatar
SoWal Expert
#29
Good service has nothing to do with the price point/fancy schmanzy level and everything to do with the quality of the restaurant and server.
Beach Fanatic
#30
Yeah, I have had better (friendly, polite, considerate, accommodating)service, and even better food, from street vendors (NOLA and San Fran in case anyone's wondering) sometimes than I have at some fancy schmancy restaurants (local but I won't name names, also some in large metro areas)!

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