Given some recent posts here about service -- good and bad -- in local eateries, here's a set of guidelines I find most interesting ... I wonder if local restaurant owners & managers agree with most of these?
Part 1: 100 Things Restaurant Staffers Should Never Do (Part 1) - You're the Boss Blog - NYTimes.com
Part 2: 100 Things Restaurant Staffers Should Never Do (Part 2) - You're the Boss Blog - NYTimes.com
Replies
29SoWal Expert
Not sure about the steak, but it was pretty standard for KFC to just put the chicken back in the fryer for another 10 seconds if it hit the floor.

Beach Lover
Granted, fine dining is a different animal, but your basic family/tourist restaurant isn't fine dining. You're not paying for fine dining, and no server should have to act like an indentured servant to earn a living wage.Plenty of upscale beach dining does exist in Walton County, although my list was not created with them in mind.
Nonetheless, when I am paying $14 for a fish sandwich that I know took only $7 to make because I am also paying for the gulf view along with off-season overhead, it is perfectly reasonable to expect the courtesies as described in the list, and most of the time I get them.
And I do agree with others: the courtesy factor should run both ways: not just from server to customer, but from customer to server.
SoWal Expert
Good service has nothing to do with the price point/fancy schmanzy level and everything to do with the quality of the restaurant and server.
Beach Fanatic
Yeah, I have had better (friendly, polite, considerate, accommodating)service, and even better food, from street vendors (NOLA and San Fran in case anyone's wondering) sometimes than I have at some fancy schmancy restaurants (local but I won't name names, also some in large metro areas)!
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