Key Duties and Responsibilities:
- Responsible for supervision and training of all Property Service Agents, Property Service support staff and the Assistant Manager of Property Services.
- Consistently uphold the three pillars of Benchmark Management - Team, Owners, and Guests
- Overall responsibility to ensure all units are up to Benchmark standards for guest and owner arrivals and ongoing property care.
- Lead onboarding and offboarding process for new units/exiting units.
- Build and maintain relationships with owner associations.
- In coordination with the Property Services Assistant Manager review scheduling, work orders and tasks for all units to verify accuracy, appropriate workflow and follow up.
- Create and oversee reoccurring property task schedules and assignments for Property Services team and assist as needed.
- In coordination with the General Manager, responsible for approving/declining guest damages and missing items and communicating information to the Owner Services and Accounting departments.
- Build and maintain strong collaborative working relationships with all other Benchmark departments, providing leadership, and supporting a culture of ongoing improvement of systems, processes, and results.
- Build a strong working partnership with the Owner Services Department to facilitate a consistent level of care for Benchmarks Owner's Property.
- Other projects and duties as assigned.
Qualifications:
- Vacation rental experience or relevant experience required
- Software experience preferred: HubSpot, Breezeway, Microsoft Office, Escapia, KeyData, and Trello
- 4-year degree preferred, but not required
- Strong communication, time management and organizational skills
- Prior leadership experience building collaborative teams
- High degree of accuracy and attention to detail and decision-making skills
Health, Dental, Vision, 401K and Bonus Program
Full-time position