Business development, multi-site management, training, sales management

I am seeking employment in Santa Rosa or surrounding areas. My resume is posted below. I thank you for reviewing my information and I look forward to hearing from you soon! Have a great day!

I am not seeking a commission only sales position which I unfortunately feel is necessary to state due to the nature of forums. I am, however, open to a new adventure in my employment.

Professional Profile


Career Objective

To bring together my diverse experience in management, sales, training, and customer service into a long term, challenging career with a company that holds strong core values and room for advancement.

Skills Summary

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[TD]· Executive Level Management
· Customer Service and Sales Trainer
· Project Management
· Operations Management
· Proficient in Adobe Design Programs
· Corporate Restructuring
· National Account Executive
· Business Owner
· Expert in all Microsoft Office Products
· Proficient in Document Management
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Professional Experience

Primary Functional Expertise


Business Management
· Managed sales teams of up to 60 employees in both retail and wholesale environments
· Regional management of up to 18 states
· Proficiently skilled in team building, time management, process and procedure development, sales development
· Exceptional in leading sales teams to increase profitability and ROI
· Strong belief in a “lead by example” management style
Corporate Level Training
· Customer service training of up to 350 call center employees
· Developed effective training programs to increase productivity and customer satisfaction
· Ongoing sales and customer service training for direct reports
Project Management
· Experienced in a variety of areas in corporation development
· Proficient in detailed structuring of processes, reporting, strategies, implementation and tracking
Sales
· Able to follow and suggest improvements on sales strategies and lead generation
· Excellent in territory sales development and market penetration
· Proponent of team atmospheres and dynamics, believing strongly in pier promotion
Customer Service
· Extreme focus on customer satisfaction to promote customer loyalty
· Exceptional in follow up procedures to ensure retention

Accomplishments

· Received the Tracy Wallace Award for corporate trainer of the year, leading company to the JD Power award for best company in customer service at Verizon Wireless
· Assisted in the purchase and conversion of operations from Ameritech to Verizon Wireless
· Successfully restructured Smartphone Wireless as a contracted project manager to prepare it for sale, increasing its value by 65%
· Successfully structured a startup company, securing a national contract between T-Mobile and Value city, for the opening of 53 retail locations in 19 states as a contracted project manager
· Lead the Midwest region in the purchase and company restructuring of Wireless Retail Inc. by Radio Shack Corporation, and managed an additional partnership with Pilot Travel Centers
· Developed and implemented an 18 state expansion program for Cellucom Group, increasing company revenue by 32%
· Secured a National Wholesale agreement with T-Mobile for Eighty Eight Corp. as a national wholesale distributor.
· Co-Founded and developed The Satori Project, a non-profit green energy and conservation organization focused on education of philanthropic directives and personal carbon footprint reduction.
· Co-Founder of SoLuna Fair Trade, a retail organization dedicated to providing a fair, living wage to artisans in developing countries by selling their unique handmade products, which include jewelry, clothing, accessories, gifts, and home décor.

Summary

I have spent many years developing a reputation in both my personal and professional life as a person that will not only get the job done, but also accomplish each goal with passion and perseverance. This is a direct reflection of how important it is to have the trust and loyalty of the people in my life. If I keep my focus on who I am in any given process, as opposed to what I am, I have found that success is inevitable, and can be shared with those around me. My previous positions and the people involved in them will attest to this attitude. It is a foundation on which all things are possible.