Levis Replaced For Free?

Bdarg is right. Click Here. Good Luck.

Bdarg is right. Click Here. Good Luck.

OMG- did you read that thread? I can't believe it is that old!!!!

OMG- did you read that thread? I can't believe it is that old!!!!

Yes, I did. But, it made me miss LL. It is old, just like us. ;-)

Yes, I did. But, it made me miss LL. It is old, just like us. ;-)

I sent 2 pair of Mr OL's back 2+ years ago and I remember one was rejected. I don't remember why though. Getting one free pair was great anyway. I think we have another to send back now. Thanks for the rthread resurrection JD & KD.

Dockers will accept old ones and exchange too. (or are Dockers Levi's?)

Will they replace kids jeans? My 4 yr old has managed to put a hole in the knee of just about every pair of pants he owns. . . .and that includes 4 pair of Levi's.

OMG- did you read that thread? I can't believe it is that old!!!!

The funny thing is that despite how I groused about Philippa spending that kind of money on those jeans, she's still wearing them and they still look great. So I guess they proved to be kinda economical in the end.

The funny thing is that despite how I groused about Philippa spending that kind of money on those jeans, she's still wearing them and they still look great. So I guess they proved to be kinda economical in the end.

Love it.

Yesterday afternoon I got a package from Levi's -- I excitedly opened the package expecting to see brand new beautiful Levi's. . . .but what I got was 4 pair of worn Levi's with holes in the knee. Very dissappointing. Apparently, they said it was normal wear and tear with kids jeans.

I've said it before on another similar thread, Columbia Sportswear will repair or replace all clothing for the life of the product. They took my brother's completely worn out shorts, shredded around where his keys were in his pocket, and offered to replace them. However, they no longer make that model of shorts which were more than 15 years old, so they offered a similar model. He liked the shorts so much that he asked them if they could try to repair the shorts, and they were willing to give it a shot, but told him that he needed to keep an open mind, and they would do the best they could. I liked the shorts so much that I began looking for that model of shorts in their catalog, but couldn't find them, so I asked my bro and he told me the story. He, too likes the new version of his shorts better than any other, and Columbia won a customer for life in the process.

Looks to me like Levi's would welcome the holy shorts and replace them, selling the used shorts on their "designer" line of clothing.

I've said it before on another similar thread, Columbia Sportswear will repair or replace all clothing for the life of the product. They took my brother's completely worn out shorts, shredded around where his keys were in his pocket, and offered to replace them. . He, too likes the new version of his shorts better than any other, and Columbia won a customer for life in the process.

Looks to me like Levi's would welcome the holy shorts and replace them, selling the used shorts on their "designer" line of clothing.

I agree -- with 2 active little boys, they would have made a customer for life if they had sent me new jeans! And I would have told everyone I knew about it. . . . .but since they didn't do it, I now have to tell everyone I know about that, too!

Land's End:





The Lands? End guarantee has always been an unconditional one. It reads: ?If you?re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.? We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we?ve decided to simplify it further. Guaranteed. Period.?


I'd like to return this taxi, please.
As you?d expect, over the years our guarantee has been put to the test. We?ve been given countless opportunities to demonstrate our commitment to customer satisfaction and our willingness to stand behind the products we sell ? though none more demonstrative than the return and refund of an original London taxi. Featured on the cover of our 1984 holiday catalog, the taxi was purchased for $19,000 by a Kansas native as a gift for her husband (an avid car collector). In 2005, her husband contacted Lands? End and expressed interest in returning the car for a full refund. Of course, we obliged ? because whether your purchase includes a tote or a taxi, your satisfaction is Guaranteed. Period.?

*********

I remember taking a business class where we were told about customer service at Nordstrom's, a department store which has never sold tires. They supposedly had a return of a set of four tires by a man who said that his mother asked him to return the tires to Nordstrom's, but the man admitted that he knew that Nordstrom's didn't sell tires. He even argued with his mother about it, but decided to try the return at Nordstrom's. Nordstrom's asked how much his mother paid for the tires, since there was no receipt, and took the tires and refunded the money. If that is a true story, and they teach it in business classes all across the country, Nordstrom's made the cheapest investment in winning customers. Even if the tires were price, at $250 each, that is a $1,000 investment in customer loyalty. Also imagine the free advertising, which is more cost effective than a classified ad in the Atlanta Journal/Constitution on a Sunday.

It ain't rocket science. I like the Taxi story above by Land's End. I wonder if they will take back my broken Canon camera. :scratch:

I agree -- with 2 active little boys, they would have made a customer for life if they had sent me new jeans! And I would have told everyone I knew about it. . . . .but since they didn't do it, I now have to tell everyone I know about that, too!

That's too bad. We sent some back that were worn/torn in the pocket area and in the seat. I don't think that should be any different.
I think all boys jeans should be made so they knees hold up better . My son is not rough on his clothes at all but most of his jeans get a hole in the knee before one single season is over. Most recently, Old Navy and Gap jeans. The jeans I bought in the fall were 14 slim and I ordered them online. They were long on him then and now they're almost too short. I just found another pair of Gap jeans (16slim) online and bought them because I can't find his size anywhere. I would be more mad if he hadn't grown out of them so fast. I'd love to find some less expensive brand while he's in this growing period but since he's so dang skinny I can't. I looked at Levi's online..he's a 27waist and a 29 or 30 in length. The smallest I could find is 29x30.

I wore them. Mom loved them because of the reinforced knees. Most jeans would have knee hole within the first two weeks, from me sliding on the ground, but I don't think I ever wore through a pair of ToughSkins.

www.youtube.com/watch?v=S2ci2ev8FZY

I wore them. Mom loved them because of the reinforced knees. Most jeans would have knee hole within the first two weeks, from me sliding on the ground, but I don't think I ever wore through a pair of ToughSkins.

YouTube - 1973 Sears Toughskins Commercial[/quote]


I think I had that exact same outfit the girl had on. We wore toughskins too. I had to have slims and that was one place to find them.

The good news about Land's End is that they will take back the jeans if kiddo doesn't like them for any reason. When I wore a suit to work, I was a regular purchaser of Land's End, and especially liked their fitted shirts. They have the best selection around. I did return a pair of jeans that I never wore because the color was a little more blue than I liked, but I wore out many dress shirts, and never even thought about returning them, though I could have.

The good news about Land's End is that they will take back the jeans if kiddo doesn't like them for any reason. When I wore a suit to work, I was a regular purchaser of Land's End, and especially liked their fitted shirts. They have the best selection around. I did return a pair of jeans that I never wore because the color was a little more blue than I liked, but I wore out many dress shirts, and never even thought about returning them, though I could have.

In another life I managed a very large drycleaners. Most of our customers were businessmen and most of the shirts that came in were either custom made or Lands End. Land's End shirts are very well made and press up perfectly.

In another life I managed a very large drycleaners. Most of our customers were businessmen and most of the shirts that came in were either custom made or Lands End. Land's End shirts are very well made and press up perfectly.

I LOVE Lands End. Especially for Boy clothes -- they hold up extremely well. One of the greatest days of my life was when the run down Kmart about 1 mile from my house became a Sears. People kept saying to me "I've never heard anyone get so excited over a Sears!" But I knew that they'd have a large Land's End section -- and they haven't dissapointed. About 1/2 the store is Lands End. I have no clue what is in the rest of the store!