Locals looks out for other locals by sharing their experiences-good or bad. His experience was horrid and that seems to be backed up by quite a few other locals experiences. I personally will now never waste my money at that restaurant, as there are plenty of amazing alternatives 'locally'. Plus, why the heck would he want to revisit for a 'face-to-face'?! He went there to eat, not for a therapy session! I greatly appreciate his original post and I am glad there are locals looking out for my culinary interests! ;-)
EDIT: After checking out your previous posts, I now see that you are the manager or perhaps owner of the restaurant in question. Perhaps your energy would be better spent fixing the problems expressed by the original poster or offering him a free meal to make up for the disaster he experienced. Just your attitude towards a complaint makes me not want to eat at your establishment. Fortunately there are plenty of world class alternatives..."locally".
Wrong on both accounts - but, it appears a nerve has been struck.