Jc's Off the hook

The original poster had an experience that evoked strong enough emotions for him to feel compelled to share his opinion with us here in the DINING forum, and I for one thank him. Should he have complained to management at the time he had the negative experience? Definitely. Should he be chastised for having the sheer audacity of having a negative opinion? Apparently some think so. Thankfully my tastebuds and I think he is doing just fine. ;-)

Agreed....I have no idea why some of the "Pollyanna's" on here want to hide the fact some restaurants on 30A are not good..I appreciate the negative reviews on here so I can avoid wasting my hard earned money and also wasting one of the nights eating out when I am down in the area...I tend to correlate the negatives on here with Yelp and Trip Advisor to make sure it is not sour grapes by a "rogue" poster...and not surprisingly they usually match

I say jc's has an open free dinner one night in the fall for all the posters on this board. when we see that things have changed we'll all put glowing posts on here. what do you say jc?

]Shame on you.... it is not fair to anyone, even yourself not to talk with the owner or manager about the problem you had at the time[/B]. A problem can never be resolved without respecting each other and allowing the situation to be governed in a manner that is beneficial to everyone involved.

I'm sure you do feel like a jerk and I'm sure you were just frustrated at the time but those emotions came from not handling the situation in a positive way.

Remember... everyone you meet is going through something. We have to be tolerent of one another and always act in love.... :wub:

:confused::confused::confused::confused::confused::confused::confused::confused::confused:

Well, lets spread the love, that was just......lovely.

I like crab claws fried and sauteed both that are on the menu and yes they are probably froozen like all crab claws in the area. I'm not really in the mood for fish. SORRY!!! Thanks for the thought maybe next time.

That's not true!!!! I buy fresh crab claws from Louisiana twice a week for Bud and Alley's. :idontno:

Hello. :blush: Yes, I am Derba913, and I am one of the owners of JC's Off the Hook. I do want to apologize for my knee jerk reaction in the responses above. I was just a Mama bear trying to protect my 'baby'...

We have been a part of Grayton Beach for 35 years. This has been a labor of love. We want to provide a gathering place for good food and good times.

In order to acheive this, we need and want your feedback. The owners and kitchen manager are highly visible throughout the restaurant and are always available to hear your thoughts.

It is my wish that anyone who is unhappy with their dining experience will let one of us know so we can address the situation or make amends. Give us a chance at that time to take care of it. I can't stress this enough - if we don't know, we can't fix it, and we want you to leave satisfied.

We are new and growing - this continues to be a learning experience! We hope to be a part of this community for quite a while.

Thank you for listening to my point of view, and we hope to see you soon.

Thanks for posting. Now that everyone knows your sowal name, I would suggest that anyone with suggestions/feedback PM you directly. I think people want you to succeed on 30A...sounds like the concept is great. We do need a casual seafood restaurant where one can get the basics!

Best of luck!

:confused::confused::confused::confused::confused::confused::confused::confused::confused:

Well, lets spread the love, that was just......lovely.

Agreed. I look at the Dining thread to see what SoWallers and guests have to say about local restaurants, positive and negative. How else do I get a general idea of what is good and what is bad?

Ok..several friends have been there just 'once' (we all know what that means)...

...now, instead of staying away, just based on that, I have decided I will now go to JCs and check it out!!! :wave: --I love proving people wrong!

Ok..several friend have been there just 'once' (we all no what that means)...

...now, instead of staying away, just based on that, I have decided I will now go to JCs and check it out!!! :wave: --I love proving people wrong!

Thanks for the attitude adjustment, hnooe! I am going to follow your lead and hope others do as well...
😀

To the owners, management and staff of JC's:

You guys seem to be getting slammed here. But pls know that many locals are rooting for you. We want you to succeed. We want great restaurant options here on 30-A...

If there are issues, we trust that you will address them. There is the point that "new" restaurants need some time to adjust and get it right but I believe it is fair to say you have been open for a while and the time is coming that you can't/won't be considered new. So...

Be great. Do it right. I believe this thread is starting to turn in a positive direction for you and you have an opportunity to shine. Win us over. See you soon!

G

Well done, Geo....:clap:Maybe we can all meet for a drink after work one evening.

Agreed. I look at the Dining thread to see what SoWallers and guest have to say about local restaurants, positive and negative. How else to I get a general idea of what is good and what is bad?

I think it's always good to check things out for yourself. We live in a highly competitive culinary environment and it's not a stretch to say that some posters have vested interests.

It usually comes out pretty quickly if a review is biased or if the restaurant or poster just had a bad night.

Different people like different things, so opinions always vary, but IMO a thread of all bad reviews is pretty rare.

The good news is that someone cares enough about food, to post their experiences, and from that, a restaurant gets feedback. Do you know how many people have bad dining experiences, yet never say anything, leaving the restaurant owner/manager having no clue. At least with a public forum like SoWal.com, the manager/owner can learn the public perception, even if it is hard-hitting. If JC's is a good place to eat, it will shine through and be successful. Do you know that restaurant owners actually pay secret diners for real feedback? Just look at this forum as a free version. Read the comments and work at changing perception. If one person writes about their bad experience, surely there are more who are thinking it, but don't want to voice their opinion. Feedback can actually help those who want to succeed, and it will give us all better dining choices in the end.

I will add that when my dad has a bad experience at a restaurant, he complains to everyone else at the table, but never to anyone who can make a difference in his experience. If you truly want to make a change in your dining experience, step away from the table and have a one on one with the manager or owner, and share your thoughts in private. I guarantee you that most want to know so that they can keep the customers happy, and keep their job or business. If they don't make changes to better your experience, then please let us all know.

I think it's always good to check things out for yourself. We live in a highly competitive culinary environment and it's not a stretch to say that some posters have vested interests.

I live practically across the street from JC's, for goodness sake. Do you really believe I'd have made the comments if I hadn't eaten there? I want to know what other SoWallers think of ALL establishments, good or bad. This forum should not be about being just "lovey dovey".

I live practically across the street from JC's, for goodness sake. Do you really believe I'd have made the comments if I hadn't eaten there? I want to know what other SoWallers think of ALL establishments, good or bad. This forum should not be about being just "lovey dovey".

Well you asked "How do I get an idea..?" Sounds to me like you're the one people ought to turn to.

I believe Kurt summed it up best.

Everyone is entitled to their honest opinions good and bad. I appreciate reading them. No need to be disrespectful or unkind.

As to this site being too "lovey dovey" considering someone probably insults someone else on a daily basis, I don't think we have to worry about that. :lol:

jc off the hook

We had a take out and the food was very small in portion. A sea food platter
with 2 shrimp 1 scollop and 1 very small piece for $21.95. Sure not like Nick's.
Will never go back.

I believe Kurt summed it up best.



As to this site being too "lovey dovey" considering someone probably insults someone else on a daily basis, I don't think we have to worry about that. :lol:

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hehehe..... thats the reason my sig says what it does.

For what it's worth.

I live here and am not too enthused to get a crappy meal. If I eat the meal and then complain I'm full and I might get a free meal. The point is I've just had a crappy meal. I live here so I do get a little spoiled being able to eat at some of the best restaurant's in the world whenever I feel like it. That being said I can't imagine coming down for a week (that's only seven chances to eat out) and having one of them ruined. Some folks come down once a year and this is it for them. They should be able to weigh their decision. Some people might choose to gamble, but most will not. Most people come to this area because they can eat out knowing they aren't just being taken, treated as a number, and quickly run out so the next group can have sub par food at the local t-shirt shop that happens to have a dining room.

I believe Kurt summed it up best.



As to this site being too "lovey dovey" considering someone probably insults someone else on a daily basis, I don't think we have to worry about that. :lol:

I'm sorry if I mislead. I was referring to the critique of various restaurants not being "lovey dovey" not the whole site. You wouldn't want to take part of the fun of SoWal away, would you?

I'm sorry if I mislead. I was referring to the critique of various restaurants not being "lovey dovey" not the whole site. You wouldn't want to take part of the fun of SoWal away, would you?

I was not mislead. But, I am confused...I remember a thread about Wild Olives that was panned for this very thing. Can someone enlighten me? Are some restaurants hands-off? :idontno:

I sincerely hope JC's takes this all to heart and finds their way. If they could come up with simple, tasty seafood, good value and service with a smile, people would be beating the doors down, imo.

I was not mislead. But, I am confused...I remember a thread about Wild Olives that was panned for this very thing. Can someone enlighten me? Are some restaurants hands-off? :idontno:

I sincerely hope JC's takes this all to heart and finds their way. If they could come up with simple, tasty seafood, good value and service with a smile, people would be beating the doors down, imo.

I could be wrong but I know of no restaurants that are "hands-off". I am with you regarding JC's. The location is great and the interior quite nice IMO.

I was not mislead. But, I am confused...I remember a thread about Wild Olives that was panned for this very thing. Can someone enlighten me? Are some restaurants hands-off? :idontno:

From what I remember, the problem on that thread was the vagueness of the original post... it had no real criticism, just that the poster's experience was not as good as before. IMO, people should be forthright with their critiques of local businesses on here, good or bad - but there has to be some explanation to back up their opinion, otherwise it could turn into a potential bash fest. Forthrightness was not a problem in this thread; specific complaints were voiced.

I love it when these boards are all lovey dovey, it feels good and makes for warm fuzzies, but it is not their only purpose, nor is it honest. I also have had a few miserable experiences at local favorite restaurants, and have never publicly voiced my complaints. I am not anonymous here, and I am not interested in backlash or hurting the restaurant's reputation. It is a delicate situation, and I really don't know the best resolution, but I do know that spending money in a restaurant is a luxury for me, and it really sucks when the meal is not good. I have on a couple occasions spoken to a manager, and I was offered nothing more than an apology, which I guess is better than denial or anger, but not enough to get me back in the doors...

Reminds me of a guy I once saw, who parked his Jeep Cherokee, featuring big lemon stickers on the back side windows and the rear window, on the curb near the front door at the Super Walmart in Athens, GA. I was walking past and had to ask. He bought the vehicle new from the Jeep dealer, and from almost day one, had problems with it, which the dealership refused to acknowledge and repair under warranty. He said he finally grew tired of not getting anything out of them, not so he invested in these 3 ft wide lemon stickers, and his car unfortunately would break down on the median in front of the dealership about once per week. He parks at the front door of every business and is willing to share his story with anyone who asks.

If you are not being taken care of, even after you bring it to an owner/manager's attention, you do what you have to do to get their attention. Just be sure you give every business the chance to correct wrongs. Do not think that just because one manager of one restaurant offers only an apology, that all others will behave in the same manner. That is far from the case. Keep giving feedback to the places who aren't on their game when you visit.

I spent one of my 7 nights at JCs at the end of July. The parking lot was full and we waited 30 minutes. My family of 5 including 3 teenagers enjoyed our meals. Server suffered a couple bouts of minor absent-mindedness but we helped her along and all was good. No complaints.

JC' Off The Hook

Has anyone tried JC's Off the Hook yet. It is in the old Nick's. It is supposed to have TV's and sports packages. Is it a good place the watch NFL Sunday football?