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Question to Rental Owners

kathydwells avatar
kathydwellsDarlene is my middle name, not my nickname
3,294 views
I have a question for you condo/home owners out there who's places are on the rental program.

First, let me explain why I am asking this. We have rented a condo at Emerald Hill for the last 3 years. It is a one bedroom condo that has a pull out sofa bed. It is advertised as sleeping 4. The sofa bed is the same one that has been there the 3 years that we have rented the condo. It wasn't in very good shape the first year we were there, but now it is very bad. The springs below the mattress that attach to the frame are completely broken, so the boy's feet would end up sinking down below the bed frame. Also, the mattress is completely worn out to the point that you can see/feel the inner springs in it. No way two adults could sleep on this sofa bed comfortably (or two teen boy's for that matter). If you advertise your condo as sleeping 4, shouldn't you have 4 comfortable places for 4 people to sleep? How often do you figure you need to replace the sofa bed in your houses/condos?

Is it possible that the owner does not know what condition the sofa bed is in? Should I try and find out who owns the condo to make them aware of it?

Thanks for any helpful information.

Replies

17
kkddbbBanned
#2
ive rented places all over the place. you never know what your going to get-ever. its the risk a renter takes and frankly thats ok. and no, i dont think each owner for that matter knows the condition of the mattress. if it sleeps four than it sleeps four. a discount should not be justified because i may have not been comfortable. to me its asking to much. ive been to a lodge that had 100+ year old mattress's. trust me, im sure your sofa is much better.
kathydwells avatar
kathydwellsDarlene is my middle name, not my nicknameAuthor
#3
ive rented places all over the place. you never know what your going to get-ever. its the risk a renter takes and frankly thats ok. and no, i dont think each owner for that matter knows the condition of the mattress. if it sleeps four than it sleeps four. a discount should not be justified because i may have not been comfortable. to me its asking to much. ive been to a lodge that had 100+ year old mattress's. trust me, im sure your sofa is much better.

I didn't ask for a discount. I didn't expect one. I do expect to have a comfortable place for 4 people to sleep if that is what is advertised. I bet you didn't pay $1300+ a week for that 100+ year old mattress in that lodge did you?
SumaBeach Lover
#4
I own rental that sleeps 10 in beds and 2 on a queen sleeper sofa. I advertise it as sleeping 10 to 12 and the VRBO site clearly states the number of beds and the fact that there is a sleeper sofa.

I think the owners would very grateful to learn about the condition of the sofa so they can replace it. I certainly would want to know. It sounds like they are in danger of losing you as a renter, and possibly others, if they don't replace it. Do them a favor and let them know.
kathydwells avatar
kathydwellsDarlene is my middle name, not my nicknameAuthor
#6
I own rental that sleeps 10 in beds and 2 on a queen sleeper sofa. I advertise it as sleeping 10 to 12 and the VRBO site clearly states the number of beds and the fact that there is a sleeper sofa.

I think the owners would very grateful to learn about the condition of the sofa so they can replace it. I certainly would want to know. It sounds like they are in danger of losing you as a renter, and possibly others, if they don't replace it. Do them a favor and let them know.

Thank you. Actually, what we have thought about is calling the general manager of the Rental Management Company (we got his card when we checked out and made our reservations for next year), and ask him if he would notify the owners that the sofa bed needed to be replaced. Then we were going to call when it got closer to our trip to see if they had replaced it. If not, we would just bring an air mattress with us. I love everything else about the condo. So I really don't want to go anywhere else. But I do think the owner needs to know the condition of the sofa bed.
kkddbbBanned
#7
I didn't ask for a discount. I didn't expect one. I do expect to have a comfortable place for 4 people to sleep if that is what is advertised. I bet you didn't pay $1300+ a week for that 100+ year old mattress in that lodge did you?


didnt say you did, just saying. didnt mean to assume. and for the record, i pay a heck of alot more at this particular lodge than 1300 a week....chill
KISH7374 avatar
KISH7374Beach Fanatic
#8
I think someone with 179 posts telling someone with over 12000 posts to chill needs to rethink their replies and know what they are talking about before they reply.
Bob Wells avatar
Bob WellsBeach Fanatic
#9
didnt say you did, just saying. didnt mean to assume. and for the record, i pay a heck of alot more at this particular lodge than 1300 a week....chill

Your one of the anti-tourist, aren't you? I think this person was asking for a reasonable solution and then you show up.
Mango avatar
MangoSoWal Insider
#10
I advertise how many people can actually sleep in a bed because I do not consider a sofa bed comfortable by any means. It's folded up and has no box spring. That said, if someone asks, I do have a sleeper sofa in one house and I have tried it. I also check it about twice a year. I also have one of those waffle mattress toppers in the closet for the sofa bed. I found that the people who use it have teenagers and want to separate the boy(s) from the girl(s).

I would tell the rental agency, Kathy. If the sofa bed is in such disrepair, chances are the sofa needs replacing. You're a regular guest at this house and I know, as an owner, I want to know when something bothers my guests. This is not trivial like some of the feedback I have received, like one dish towel missing or a light bulb blew out. Even if the owner does not have the funds to replace the entire sofa right now or the mattress, at the very least they should provide a blow up mattress, as an alternative, so their guests do not have to trek one into town.
kathydwells avatar
kathydwellsDarlene is my middle name, not my nicknameAuthor
#11
I advertise how many people can actually sleep in a bed because I do not consider a sofa bed comfortable by any means. It's folded up and has no box spring. That said, if someone asks, I do have a sleeper sofa in one house and I have tried it. I also check it about twice a year. I also have one of those waffle mattress toppers in the closet for the sofa bed. I found that the people who use it have teenagers and want to separate the boy(s) from the girl(s).

I would tell the rental agency, Kathy. If the sofa bed is in such disrepair, chances are the sofa needs replacing. You're a regular guest at this house and I know, as an owner, I want to know when something bothers my guests. This is not trivial like some of the feedback I have received, like one dish towel missing or a light bulb blew out. Even if the owner does not have the funds to replace the entire sofa right now or the mattress, at the very least they should provide a blow up mattress, as an alternative, so their guests do not have to trek one into town.

Thank you Mangy! Here is exactly what it says on the Rental Property Management site for this particular unit:

Accommodations:
1 Bedroom
Sleeps 4
1 Bath
1 Queen Bed
1 Queen (Sleeper)

So of course one would assume it would be in good condition. Your suggestions are completely resonable. We will contact the Management Company before we return and make them aware of the situation. Thanks again dear.
Matt J avatar
Matt JSWGB
#12
Put it in the guest book, most owners read those and respond to them. I would bring an air mattress next time just in case. ;-)
TooFarTampa avatar
TooFarTampaSoWal Insider
#13
Oh my goodness! No that is unacceptable.

We have friends who owned the home next door to ours until recently. We used their home a couple of times for our family reunion. One year we discovered the same thing had happened to their sofa bed -- it was absolutely unsafe because one bottom corner of the mattress kept falling through. We told them and they not only stopped advertising it as sleeping space, but they posted a sign telling guests not to use it.

That is utterly unacceptable, if I were the owner I would want to know, I would be mortified, and I would offer a discount. You can't guarantee every guest will be comfortable in all of your beds, but it is imperative that they at least be in safe condition.
Mermaidpicky
#14
Is it possible that the owner does not know what condition the sofa bed is in?

Kathy, yes it is possible that the owners are unaware and you would be doing them a huge favor if you let the rental management company know about this so they could alert them.

The fact that you say that everything else about the condo was wonderful leads me to believe that there is pride of ownership. Most likely the owners never use the sleeper sofa to sleep on when they're visiting so how could they know about the wear and tear? It doesn't appear to be an "on purpose" oversight. The sofa looks acceptable; only the sleeper part is bad; is that correct?

We have a queen bed and a sleeper sofa in our condo and in four years of ownership, I've only had to sleep on it once. Frankly, we bought it not because we really wanted a sleeper sofa but because we had to for rental purposes. Just like people don't really want bath tubs any more but they have them instead of showers because that's what the market demands. ;-)

I've never inspected the sleeper part of the sofa when we're in SoWal. It never occurred to me. But now maybe I'll make it part of my routine. I'd hate for any of my guests to be uncomfortable, not when they pay me good money to stay at my condo. I am always grateful for constructive feedback--it's good for business! Unhappy guests are the ones who don't come back.
Miss Kitty avatar
Miss KittyMeow
#15
Darlene...I would tell the management co. today and not delay! TFT is correct...that is one big safety concern! tort reform 😀 You will be doing everyone a big favor!




kathydwells avatar
kathydwellsDarlene is my middle name, not my nicknameAuthor
#16
Is it possible that the owner does not know what condition the sofa bed is in?

Kathy, yes it is possible that the owners are unaware and you would be doing them a huge favor if you let the rental management company know about this so they could alert them.

The fact that you say that everything else about the condo was wonderful leads me to believe that there is pride of ownership. Most likely the owners never use the sleeper sofa to sleep on when they're visiting so how could they know about the wear and tear? It doesn't appear to be an "on purpose" oversight. The sofa looks acceptable; only the sleeper part is bad; is that correct?

We have a queen bed and a sleeper sofa in our condo and in four years of ownership, I've only had to sleep on it once. Frankly, we bought it not because we really wanted a sleeper sofa but because we had to for rental purposes. Just like people don't really want bath tubs any more but they have them instead of showers because that's what the market demands. ;-)

I've never inspected the sleeper part of the sofa when we're in SoWal. It never occurred to me. But now maybe I'll make it part of my routine. I'd hate for any of my guests to be uncomfortable, not when they pay me good money to stay at my condo. I am always grateful for constructive feedback--it's good for business! Unhappy guests are the ones who don't come back.

Yes, Mermy I can see there is pride in ownership. The kitchen and bathroom both have been remodeled since we first stayed there. And yes, the sofa itself is in great shape. I am sure it is just a matter of the owner not looking at the sofa bed. Sis is going to call management company. Will update you when we hear something.

Thank you all for your suggestions, all good and all welcome. (except for one). :cool:
kathydwells avatar
kathydwellsDarlene is my middle name, not my nicknameAuthor
#17
Put it in the guest book, most owners read those and respond to them. I would bring an air mattress next time just in case. ;-)

Check. :wave:

Oh my goodness! No that is unacceptable.

We have friends who owned the home next door to ours until recently. We used their home a couple of times for our family reunion. One year we discovered the same thing had happened to their sofa bed -- it was absolutely unsafe because one bottom corner of the mattress kept falling through. We told them and they not only stopped advertising it as sleeping space, but they posted a sign telling guests not to use it.

That is utterly unacceptable, if I were the owner I would want to know, I would be mortified, and I would offer a discount. You can't guarantee every guest will be comfortable in all of your beds, but it is imperative that they at least be in safe condition.

Thanks TFT!!!!!!

Darlene...I would tell the management co. today and not delay! TFT is correct...that is one big safety concern! tort reform 😀 You will be doing everyone a big favor!

I just had a thought. Would the Management Company give us the owners information? If not, how would we go about finding that information out? I mean, just to follow up and make sure that Management Company does indeed make the owners aware of the bed.
ShallowsNole avatar
ShallowsNoleBeach Fanatic
#18
KDW, if the management co won't disclose the owner's name and it's not in a guestbook, go to www.waltonpa.com. Since it's at Emerald Hill, I'd search by name under "Emerald Hill" and click on "previous page" until I found the unit number.

(Can't tell I do this often, can you? ;-))

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