Wastin AwayWastin AwayBeach Lover187 postsJoined View profileMessageBeach Lover
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I have a gentleman who has been emailing me for the past couple of weeks asking about oil spill. I have sent him updates everytime I get one and have also given him sites to go to. He sent me an email two days ago asking about when he could cancel without loosing deposit. I told him if the beaches were closed due to the oil spill I would refund his full deposit. I sent him an updated agreement stating this and asked him to initial. He never sent back. I get an email today saying that due to a family emergency they can no long come, which is less than a month away. He signed my cancellation policy which states that I will refund a deposit if I can re-rent that time for the same amount. I sent him an email saying that since it was not due to the oil spill that he needed to refer to my cancellation policy which he signed. He then sends me an email saying that it was really both. Would you refund his deposit (beaches are not closed due to spill) or stick to the cancellation policy which he initialed.?
Replies
17
scooterbug44scooterbug44SoWal ExpertSowal16,706 postsJoined View profileMessageSoWal Expert
scooterbug44SoWal ExpertSowal16,706 postsJoined View profileMessageSoWal ExpertIMO, if you rerent it, he gets his deposit back.
If you don't, he doesn't.
If you were not offering him a FULL refund if oil was an issue I would say differently, but that is not the case.
Though you sort of opened up a can of worms by sending the email saying "since it wasn't because of the oil, you can't have your deposit back."
If you don't, he doesn't.
If you were not offering him a FULL refund if oil was an issue I would say differently, but that is not the case.
Though you sort of opened up a can of worms by sending the email saying "since it wasn't because of the oil, you can't have your deposit back."
SGBSGBBeach FanaticSouth Walton1,034 postsJoined View profileMessageBeach Fanatic
SGBBeach FanaticSouth Walton1,034 postsJoined View profileMessageBeach FanaticIMHO - Stick to your original cancellation policy that he signed. The oil one doesn't apply in any case, since we don't have oil on the beaches. If you rerent then he gets his deposit back.
LynnieLynnieSoWal InsiderSoBuc8,151 postsJoined View profileMessageSoWal Insider
LynnieSoWal InsiderSoBuc8,151 postsJoined View profileMessageSoWal InsiderI have a gentleman who has been emailing me for the past couple of weeks asking about oil spill. I have sent him updates everytime I get one and have also given him sites to go to. He sent me an email two days ago asking about when he could cancel without loosing deposit. I told him if the beaches were closed due to the oil spill I would refund his full deposit. I sent him an updated agreement stating this and asked him to initial. He never sent back. I get an email today saying that due to a family emergency they can no long come, which is less than a month away. He signed my cancellation policy which states that I will refund a deposit if I can re-rent that time for the same amount. I sent him an email saying that since it was not due to the oil spill that he needed to refer to my cancellation policy which he signed. He then sends me an email saying that it was really both. Would you refund his deposit (beaches are not closed due to spill) or stick to the cancellation policy which he initialed.?
His follow up email to you that it was both doesn't stand, since he didn't sign your 'oily beaches refund agreement.' Refund him if you can rent it for the same amount, which is in your agreement and from what you say is legal and binding.
While we all want to do the right thing, I think renters are going to learn the hard lesson on this one.
Edited
RiverOtterRiverOttergot any pics?Chattanooga, Tennessee, United States11,444 postsJoined View profileMessagegot any pics?
RiverOttergot any pics?Chattanooga, Tennessee, United States11,444 postsJoined View profileMessagegot any pics?So far we've only had one cancellation. Thus the reason for my June 5-12 availability post. The silly thing is we waived our cancel policy and offered a full refund if they couldn't make the trip and a pro-rata refund if they had to leave during their stay. They just couldn't get past the news. Personally, if I was looking at this situation I would much rather come in early June than later in the summer :idontno:.
So far we've only had one cancellation. Thus the reason for my June 5-12 availability post. The silly thing is we waived our cancel policy and offered a full refund if they couldn't make the trip and a pro-rata refund if they had to leave during their stay. They just couldn't get past the news. Personally, if I was looking at this situation I would much rather come in early June than later in the summer :idontno:.
That is what I was thinking but my daughter has a soccer camp that week and we are coming for 11 days at the first of July. He did email back this morning that he may have jumped the gun on cancelling and is going to speak with his wife but my husband said he thinks it is better to return his deposit and be done with it since he is being so wishy washy.
EmEmBeach FanaticWalton Co.1,506 postsJoined View profileMessageBeach Fanatic
EmBeach FanaticWalton Co.1,506 postsJoined View profileMessageBeach Fanaticif the beaches were closed due to the oil spill I would refund his full deposit.
IF is a big word to be so small. The beaches are not closed, so this excuse shouldn't apply, in my non-legal opinion. I'm not sure how someone can have an "emergency" in the future, especially 30 days away.
Yes, people are nervous from watching the news and they will do some things which are out of character when they are scared. Have some compassion for their situation, but don't damage yourself in the process. Let the renter know that you understand they won't make it and that you will give a faithful effort to rent it to someone else. If you cannot, your cancellation policy will apply.
CrimsontideCrimsontideBeach Comber38 postsJoined View profileMessageBeach Comber
Refund the deposit now.Let him learn the lesson when he is not sitting on the prettiest beaches in the world.I hope everyone that owns a B.P. card has cancelled it.
Diane4145Diane4145Beach FanaticSanta Rosa Beach, FL1,087 postsJoined View profileMessageBeach Fanatic
Diane4145Beach FanaticSanta Rosa Beach, FL1,087 postsJoined View profileMessageBeach FanaticAnd, won't buy gas there!
Pay backs, are ####!:clap::clap::clap:
Pay backs, are ####!:clap::clap::clap:
Refund the deposit now.Let him learn the lesson when he is not sitting on the prettiest beaches in the world.I hope everyone that owns a B.P. card has cancelled it.
BobBobSoWal InsiderO'Wal10,368 postsJoined View profileMessageSoWal Insider
BobSoWal InsiderO'Wal10,368 postsJoined View profileMessageSoWal Insidergive back half the deposit and compromise
Ari SilversteinAri SilversteinBeach Lover101 postsJoined View profileMessageBeach Lover
Ari SilversteinBeach Lover101 postsJoined View profileMessageBeach LoverIs he a repeat client? If so, then you have to weigh the future value of his business against the potential loss in the present.
If he isn't, then do not allow the cancellation. Remember, he may very well be canceling on you...but re-booking with a competitor who has dropped their rates due to the ever growing environmental catastrophe.
If he isn't, then do not allow the cancellation. Remember, he may very well be canceling on you...but re-booking with a competitor who has dropped their rates due to the ever growing environmental catastrophe.
sullygromosullygromoBeach Lover162 postsJoined View profileMessageBeach Lover
IMO...you have a contract w/ this person. It should be honored. There is no oil here, and the beaches are no different then ever. If you can re-rent, refund it, if not don't. Go by the contract. That's what its for, right?
30angler30anglerBeach Comber21 postsJoined View profileMessageBeach Comber
refund the guys money if there was nothing to worry about why would BP be setting up health clinics all along the gulf coast !!!! Be a good person and do what is right !!!!! Dont trust what the govt or BP is telling you...
spinDrAtlspinDrAtlBeach Fanatic367 postsJoined View profileMessageBeach Fanatic
IMO...you have a contract w/ this person. It should be honored. There is no oil here, and the beaches are no different then ever. If you can re-rent, refund it, if not don't. Go by the contract. That's what its for, right?
I agree, work from the contract. Yours sounds very similar to ours as far as cancellation beyond the 'full refund' time frame and refunding any portion that can be re-rented.
GeoGeoBeach FanaticSanta Rosa Beach, FL2,740 postsJoined View profileMessageBeach Fanatic
GeoBeach FanaticSanta Rosa Beach, FL2,740 postsJoined View profileMessageBeach FanaticI have a gentleman who has been emailing me for the past couple of weeks asking about oil spill. I have sent him updates everytime I get one and have also given him sites to go to. He sent me an email two days ago asking about when he could cancel without loosing deposit. I told him if the beaches were closed due to the oil spill I would refund his full deposit. I sent him an updated agreement stating this and asked him to initial. He never sent back. I get an email today saying that due to a family emergency they can no long come, which is less than a month away. He signed my cancellation policy which states that I will refund a deposit if I can re-rent that time for the same amount. I sent him an email saying that since it was not due to the oil spill that he needed to refer to my cancellation policy which he signed. He then sends me an email saying that it was really both. Would you refund his deposit (beaches are not closed due to spill) or stick to the cancellation policy which he initialed.?
Something I would consider when deciding what to do-
your oil refund policy was based on if the beaches were closed. not only are the beaches not closed, THE BEACHES ARE QUITE LOVELY.
seagroovysseagroovysBeach Lover59 postsJoined View profileMessageBeach Lover
You know I have never been hurt by being nice🙂
Ari SilversteinAri SilversteinBeach Lover101 postsJoined View profileMessageBeach Lover
Ari SilversteinBeach Lover101 postsJoined View profileMessageBeach LoverIF is a big word to be so small. The beaches are not closed, so this excuse shouldn't apply, in my non-legal opinion. I'm not sure how someone can have an "emergency" in the future, especially 30 days away.
:shock:
Surgery.
Death In the family (requiring relocation or extended visit).
Cancer or similar treatment requirements.
New job...
...and a slew of other legitimate excuses.
Matt JMatt JSWGB24,862 postsJoined View profileMessageSWGB
Matt JSWGB24,862 postsJoined View profileMessageSWGBYou have two options, follow the lease and follow it completely. The other is to refund his deposit and be rid of him. If your gut is telling you that this guy is trouble then most likely this omen shouldn't be ignored. This sounds like the kind of person who demands a refund because it rained for a few days. Do yourself a favor and be rid of the headache before it turns into a full blown migraine.
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