I am still reeling with this (laughing reeling, not horrified reeling). Surely this is a first in SoWal? I've never heard of anyone given the boot by their management!! The tables have been turned and I'm still trying to figure out how Merman and I were outsmarted, and with such a deft hand that we never saw it coming. 
The background: We haven't been down to SoWal in several months now and therefore haven't been able to give our little studio its customary deep-cleaning. Don't ask why, but as "casual" (that's a slight euphemism) a housekeeper I am at home in Indianapolis, I am an Attilla the Hun in my approach to dirt and dissaray in the condo. I figure if I'm asking people for rent when they stay at our place, it had better damm well be clean.
I made a special call to our rental office to make sure our condo was in good shape for our first spring renters. Well, first spring renters sent me an e-mail with a detailed list of all the housekeeping infractions they found upon their arrival. The nice thing is that they told me because they'd stayed a few times before and it was obvious standards had slipped, and they wanted to alert me to the fact. That was it. They weren't interested in a discount or a free night. They only wanted me to know, because they loved our place and hated to see it not cared for as well as it should.
I was mortified!! Of all the things for a renter to find fault with. I sent a blistering (though I was still polite and professional) letter to my management.
What should we get in today's mail but a profuse and very polite apology...and secreted in the last paragraph the sentence "You can arrange for someone else to handle your rentals, etc. etc. as we will no longer be able to provide you the service we have attempted to provide."
We've been dumped! The funny thing is that we were going to talk face-to-face with them next week while we were there, to let them gently know that we were ready to move on. And they've beat us to the punch!
The background: We haven't been down to SoWal in several months now and therefore haven't been able to give our little studio its customary deep-cleaning. Don't ask why, but as "casual" (that's a slight euphemism) a housekeeper I am at home in Indianapolis, I am an Attilla the Hun in my approach to dirt and dissaray in the condo. I figure if I'm asking people for rent when they stay at our place, it had better damm well be clean.
I made a special call to our rental office to make sure our condo was in good shape for our first spring renters. Well, first spring renters sent me an e-mail with a detailed list of all the housekeeping infractions they found upon their arrival. The nice thing is that they told me because they'd stayed a few times before and it was obvious standards had slipped, and they wanted to alert me to the fact. That was it. They weren't interested in a discount or a free night. They only wanted me to know, because they loved our place and hated to see it not cared for as well as it should.
I was mortified!! Of all the things for a renter to find fault with. I sent a blistering (though I was still polite and professional) letter to my management.
What should we get in today's mail but a profuse and very polite apology...and secreted in the last paragraph the sentence "You can arrange for someone else to handle your rentals, etc. etc. as we will no longer be able to provide you the service we have attempted to provide."
We've been dumped! The funny thing is that we were going to talk face-to-face with them next week while we were there, to let them gently know that we were ready to move on. And they've beat us to the punch!
