Job Title: Housekeeping and Maintenance Coordinator
Position Status: Full Time, Non-Exempt
Availability: Open. Must be available to work weekends and holidays as well as 24 hour on call.
Primary Responsibility
Responsible for coordinating all aspects of maintenance, housekeeping and rental projects. Answering maintenance and housekeeping calls, dispatching work orders through the designated system, acting as a liaison between the front desk and housekeeping and maintenance, and assisting the Director of Operations, Director of Owner Services/Marketing and Operations Office Manager in various administrative duties.
Essential Job Duties and Responsibilities
Include the following, as well as other duties as directed by management:
- Acts as a positive liaison between the guest/homeowner/vendor and the Director of Operations, Director of Owner Services/Marketing, and Operations Office Manager
- Organizes and maintains spreadsheet of all ongoing projects involving operations and rentals.
- Prioritizing work orders and following up with Maintenance Technicians upon completion of each work order
- Ensuring Technicians are consistently reporting back upon the completion of each work order and that the necessary Departments, Directors and Managers are updated with the status of work order throughout the day.
- Answers day to day questions regarding houses, schedules and keys
- Answers phone calls including: cleaning issues, guest issues, front desk communications, and maintenance communications
- Takes maintenance calls from guests, housekeepers, POA, owners and front desk and sends work orders to maintenance department
- Enters work orders, invoices, receipts, items sold to rental homes, contract cleans and any other billable items that pertain to housekeeping and maintenance
- Prints monthly work order reports for both maintenance and housekeeping departments
- Maintains key boxes and key rings for housekeeping and maintenance
- Works with Office Manager to ensure key codes and inventory sheet are accurate at all times
- Responds to after-hours housekeeping needs when contacted by Answering Serve and follows up with the responsible team by next shift when necessary
- Assists Office Manager in maintaining accurate house books
- Keeps track of arrivals status on a daily basis (clean/ready)
- Ability to inspect homes for cleanliness and maintenance issues as needed
- Ability to fulfill the role of Office Manager and/or Executive Housekeeper in their absence
- Various other housekeeping duties as assigned
- High school diploma or GED required
- At least one year housekeeping experience required.
- Must possess exceptional interpersonal and guest service skills
- Excellent computer skills needed
- Must be able to work as a member of a team
- Excellent communication and problem solving skills
- Able to be on call 24 hours a day
To become a valued member of our team, please submit a your resume and completed employment application to Stephanie Goelz, sgoelz@rosemarybeach.com or in person to
78 North Barrett Square
Rosemary Beach, FL 32461
Our application may be downloaded here: http://rosemarybeach.com/wp-content/uploads/2014/08/RB-Job-Application.pdf
Successful candidates will be verified for employment eligibility and must be able to pass
a drug and background screening. DFWP. EOE.
78 North Barrett Square
Rosemary Beach, FL 32461
Our application may be downloaded here: http://rosemarybeach.com/wp-content/uploads/2014/08/RB-Job-Application.pdf
Successful candidates will be verified for employment eligibility and must be able to pass
a drug and background screening. DFWP. EOE.
