Oh boy I am worked up. I can't believe I am going to say this but... I wish I had gone to Home Depot. Several months ago, we replaced our gas stove with one we bought and had installed from Terry's. Just to keep this from being a six page long post I will give the short version of events. It was too hot , no low setting. Then it was too low. I couldn't boil water unless I had all afternoon to do it. Then the oven pilot went out and would not re light. Through all this we made more phone calls than I could count for weeks before getting any help. They came out to try to fix a total of four occasions. They showed up at random times, not the agreed upon time or day. Every employee that came to my house clearly knew little or nothing about this stove. All of them, including Terry himself asked to look at the book. It seems to me that if you are going to sell a product you should know a little about it. Each time it was adjusted and one problem was solved another was created or recreated. At this point is is still not properly calibrated. To be fair, it is a low end stove as I am reminded by Terry's at every communication. However, it should still be capable of cooking dinner. It's cheap but not that cheap. Plus, my gas bill is four times higher because of a stove that I barely use. Hmmm... How does that work? So, today, Terry himself came out. After he talked about firing all of his employees because they were all stupid, he announced that the stove was fixed. It wasn't. Once again we had a high setting on the stove but no low setting. He explained to me that gas is funny like that. Then I explained to him that this is not my first gas stove and I happen to know that simply isn't true. So he went back to work. After a few minutes, he asked for the book. He read and tinkered for a few minutes and then had an aha moment. He discovered that if you turn the knob backwards after lighting the burner that is actually turns down (It should turn up). In the most condescending tone possible, he announced to me that gas works backwards and I should know that. I then told him that I do know that, however that does not apply to the adjustment knobs on the front of any stove. Why would the manufacturer of any product do that? Not to mention, I was already aware of this since I have been stuck with this stove for months. Yes, you can adjust it by turning it the wrong way and yes, that does help but it still doesn't give me the appropriate temperature range for normal cooking. Basically, in my opinion, Terry nor anyone recently employed by Terry knows anything about this stove. Nor are they familiar with gas ranges. That is absolutely fine unless they choose to sell this product. They should have just told me in the beginning that they don't deal with gas. They didn't. They sold me a stove that doesn't properly work and they do not know how to fix. So before Terry left today, he told me that gas is hardly used anymore other than in mobile homes and gas ranges are very difficult to come by. I said, that may be true locally but not in general. He told me they could hardly even be ordered. Funny but Home Depot has 168 gas ranges on their website. So, at that point he left. We have begged, we have pleaded, we have gotten mad. You name we have tried it. We have even asked for our money back several times. They always insist on fixing it and then we wait and wait and wait. Then someone shows up, tinkers, looks at the book and declares the problem solved. I for one will not ever use Terry's again and given any opportunity, I will joyfully share my ridiculous experience with anyone. I will also be calling Terry's to make sure they read my post. The stove they removed did not have a working oven (why we replaced it) however I would give my right eye at this time to get it back. If they would just give a refund, and pick the stove up we could go and buy a stove that works properly.
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