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goeligo

Beach Comber
Nov 12, 2008
9
1
Don't you have any repeat guests? That's an issue I would definitely be looking at as well.
Lucky for us 80% of our business is repeat guests however you always need to generate and build new business. :yikes:
 

Paula

Beach Fanatic
Jan 25, 2005
3,747
442
Michigan but someday in SoWal as well
For people who advertise through VRBO or other sites like that and have repeat guests, it's not that much of a challenge with the BRSW/Sterling website being down right now (other than I can't access the online calendar myself to see if the cottages are booked - fortunately, it's still early enough in the season so that i can assume there's a lot of availability; I call BRSW every now and then to see what weeks are booked so I can let people who contact me through VRBO know). Frankly, I got 95% of my business through VRBO, not BRSW. I'm hoping Sterling with change that. I was impressed with how they handled the change-over initially. So far, things seem fine other than the website (though that's a big thing). If they get the new and improved website up within a month, I'll consider that quite a successful move on their part, especially if the website is inviting, kept up to date, and easy to use.

I'm very much hoping that Sterling is a success with BRSW.
 

goeligo

Beach Comber
Nov 12, 2008
9
1
I'ts good that you are maintaining a positive approach about the whole situation however I am in a wait and see mode. If you had to wait 90 days to be paid or wait a week or more for a manager to respond to an email or return a phone call I think anyone would be concerned :bang:
 

Matt J

SWGB
May 9, 2007
24,891
9,663
Lucky for us 80% of our business is repeat guests however you always need to generate and build new business. :yikes:

Very true, and I didn't mean to come across negatively. I was just pointing out that if you had no repeat renters there's definitely a problem. It sounds like that isn't a problem and I wish you success in your rental.

P.S. Have you advertised it on sowal.com?
 

goeligo

Beach Comber
Nov 12, 2008
9
1
Very true, and I didn't mean to come across negatively. I was just pointing out that if you had no repeat renters there's definitely a problem. It sounds like that isn't a problem and I wish you success in your rental.

P.S. Have you advertised it on sowal.com?

Nothing negative percieved!!!:D
 
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