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Smiling JOe

SoWal Expert
Nov 18, 2004
31,644
1,773
Wow! What is that old customer service stat? Please a customer, and one in thirty will tell two people about their great experience. Upset a customer and they will tell seven people, each in turn, will tell another seven people and on and on. That old stat seems to be fairly accurate when reading through this thread and comparing it to great experiences of other restaurants.

I worked in the restaurant industry for many years, and was looking forward to the reply from Bogey's. As all mentioned, it was a :trainwreck: I felt like I was watching an episode of Hell's Kitchen. I want local establishments to do well, but not at my own expense.
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Dear Miss Corky,
We at Bogey's want each of our customers to leave thinking of only the best, regarding our restaurant and your experiences. I am sorry to hear that we have recently failed for you. I can assure you that we are better than your last experience, and invite you back to Bogey's to enjoy a dinner of five on me. Please contact me personally to make the reservation. As I stated, we want raving fans, so we appreciate the chance to make it up to you.

Sincerely,

Bogey's
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It's easy, and while might cost a bit up front, but it will pay out exponential dividends. Buying a dinner for five at cost, is less expensive than any ad you will ever buy. Restaurants are only as good as their last and next meals served.
 

Linda

Beach Fanatic
Jul 11, 2005
806
190
Perhaps all of Bogie's employees and managment should read this great book

[ame="http://www.amazon.com/Raving-Fans-Revolutionary-Approach-Customer/dp/0688123163"]Amazon.com: Raving Fans: A Revolutionary Approach To Customer Service: Ken Blanchard, Sheldon Bowles: Books[/ame]
 

yippie

Beach Fanatic
Oct 28, 2005
946
42
A local
I wasn't sure I know we have been comped meals at Disney and they said they would not be able to comp any alcohol with the meal, if we wanted drinks we would have to pay for them.

This doesn't sound like it was a comp for bad service or food. Maybe a gift certificate or an invitation? If that is the case, most times, you do have to pay for liquor.

However, if your meal is comped for a mistake, then your drinks should be comped as well. IMHO.

Restaurants in Florida that do not even have a liquor license can "give" away liquor. Funny law isn't it?
 

tistheseason

Beach Fanatic
Jul 12, 2005
1,072
93
53
Atlanta, GA
Dear Miss Corky,
We at Bogey's want each of our customers to leave thinking of only the best, regarding our restaurant and your experiences. I am sorry to hear that we have recently failed for you. I can assure you that we are better than your last experience, and invite you back to Bogey's to enjoy a dinner of five on me. Please contact me personally to make the reservation. As I stated, we want raving fans, so we appreciate the chance to make it up to you.

Sincerely,

Bogey's

PS And we can assure you that the wait won't be nearly as long. . . .THAT problem has been solved!![/B]
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