For years, these companies have been trying to get customers to be loyal, but just file for a claim, and see how they don't want you anymore. It is all business, I know, but it stinks to high heaven.
Speaking of heaven...
When we all pass over, there will be a special place for CEOs and CFOs of the big insurance companies. It won't do much to help the misery of Katrina victims and the poor folks who have the audacity to file a claim for a car wreck or medical care, but they will pay eventually.