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Philip_Atlanta

Beach Lover
Mar 1, 2005
140
1
www.rosemaryrental.com
First off, most of our renters treat our houses great and for that we are grateful. However; there are always those (last year we had two specific groups) that, well, trash the house.

Any ideas on how to get your guests to respect the property?
 

DBOldford

Beach Fanatic
Jan 25, 2005
990
15
Napa Valley, CA
Our housekeeper says that in her experience, the nicer the house is kept by the owners, the more likely that renters will treat it well. She also suggested placing some out-of-the-way family photos here and there as a reminder that the renters are guests in your home, albeit paying ones. Seems reasonable. Still, about once a year we have a set of renters who leave a totally disgusting mess of the house (emphasis on disgusting...parents, you wouldn't believe some of the things your unsupervised children do) or risk their lives doing something incredibly stupid which is in no one's interest.

Here are some of things we do:

(1) Next year, we will not allow the house to be rented out during the month of March or in April, until Easter week, when real families start to come. Another time to look out for is the last few days in May/first few in June, because that is the week of senior graduation parties. (Alas, we hate to do this, because it probably keeps a lot of very nice kids from staying at the house; but experience has taught that these are the times when the most abuse occurs.)

(2) Require your management company to get a written confirmation of how many adults and how many <25 yrs. people will occupy the house. Look at your ages and ratios and think about it. we require a 1:4 ratio and the 1 part must include persons >40 yrs. of age. You might want to call the renters ahead of time, have a chat and trust your instincts. If you call Mrs. Mary Smith at the phone number provided by the renter and they tell you she's off at school, this is a clue.

(3) We sometimes call on a Friday or Saturday night to inquire if the renters found everything they needed and if everything is as promised in our advertising. Ask to speak to "mom or dad" and listen for what's going on in the background. Once, we found out that the management company had mistakenly had the cable company take out the cable box, while the renters were there over the Thansgiving weekend! (Can you say "football?")

(4) Be realistic about how the house will be used. White/white shabby chic sofas and chairs will not stay white...it's the beach...sand and water are here. Also, even if your house is "no smoking," people will smoke. Hopefully, they will do this outside and you should provide some sand buckets or a big, ugly unbreakable ashtray for the butts. Only the big butts are good in your pool.

(5) Try to encourage repeat business from the renters who take care of your property. Then the house is not available for the unknown tenants.

Good luck. Our fear of large groups of unsupervised college (or high school) kids trashing our house or hurting themselves or worse is a far greater worry for us than any hurricane season. And make sure your management company knows that you simply won't tolerate mistakes where inappropriate renters are allowed into your house.
 

Sheila

SoWal Insider
Donna said:
Our housekeeper says that in her experience, the nicer the house is kept by the owners, the more likely that renters will treat it well. She also suggested placing some out-of-the-way family photos here and there as a reminder that the renters are guests in your home, albeit paying ones. Seems reasonable. Still, about once a year we have a set of renters who leave a totally disgusting mess of the house (emphasis on disgusting...parents, you wouldn't believe some of the things your unsupervised children do) or risk their lives doing something incredibly stupid which is in no one's interest.

Here are some of things we do:

(1) Next year, we will not allow the house to be rented out during the month of March or in April, until Easter week, when real families start to come. Another time to look out for is the last few days in May/first few in June, because that is the week of senior graduation parties. (Alas, we hate to do this, because it probably keeps a lot of very nice kids from staying at the house; but experience has taught that these are the times when the most abuse occurs.)

(2) Require your management company to get a written confirmation of how many adults and how many <25 yrs. people will occupy the house. Look at your ages and ratios and think about it. we require a 1:4 ratio and the 1 part must include persons >40 yrs. of age. You might want to call the renters ahead of time, have a chat and trust your instincts. If you call Mrs. Mary Smith at the phone number provided by the renter and they tell you she's off at school, this is a clue.

(3) We sometimes call on a Friday or Saturday night to inquire if the renters found everything they needed and if everything is as promised in our advertising. Ask to speak to "mom or dad" and listen for what's going on in the background. Once, we found out that the management company had mistakenly had the cable company take out the cable box, while the renters were there over the Thansgiving weekend! (Can you say "football?")

(4) Be realistic about how the house will be used. White/white shabby chic sofas and chairs will not stay white...it's the beach...sand and water are here. Also, even if your house is "no smoking," people will smoke. Hopefully, they will do this outside and you should provide some sand buckets or a big, ugly unbreakable ashtray for the butts. Only the big butts are good in your pool.

(5) Try to encourage repeat business from the renters who take care of your property. Then the house is not available for the unknown tenants.

Good luck. Our fear of large groups of unsupervised college (or high school) kids trashing our house or hurting themselves or worse is a far greater worry for us than any hurricane season. And make sure your management company knows that you simply won't tolerate mistakes where inappropriate renters are allowed into your house.

Donna thanks! I have actually tried some of your methods. Some, I intend to start on a going forward basis! I am with you 100% on the Spring Break suggestion. Hadn't thought of the late May scenerio. Makes perfect sense though.
 

Paula

Beach Fanatic
Jan 25, 2005
3,747
442
Michigan but someday in SoWal as well
Very useful advice as always, Donna. I hadn't thought about the family photos (though we do have a few older photos of family members at the beach at the cottages). We also like to rent to families so our advertisement says things that suggests we are in a family friendly community, complete with toddlers. I find that families tend to be wonderful guests and are so appreciative of a nice place that helps them have an easy vacation (and has things for kids to do so the parents can relax). I think Donna is right that if the guests see that you take good care of the rental and of the guests, they respond in kind. Also, if you advertise to families, it's less likely that college and younger kids will be as attracted to it because they may not want to picture themselves hanging out with younger children and tired (but relaxed) parents!
 

pokey

Beach Lover
Jul 20, 2005
86
1
Philip- You need to rent to only anal moms that don't get the kids out of their sight, like me! :rofl: I hate the thought that anyone would trash your house or anyone elses. Even with teenagaes, I didn't let mine eat in the den, sit on the furniture with wet suits, we leave our shoes and beach bags outside, etc...

If you are renting to families, how about a letter ahead of time reminding your renters that this is your home and you would expect them to treat it as if they are visitors (which they are.) Of course, there are people that trash their own homes so don't think anything of making a mess of yours!

I assume those that made a mess of your home came after we did, as it looked great to me!
 

Destiny

Beach Lover
Dec 29, 2005
150
0
West Central Georgia
:banned: :pissed:
Sorry to hear about the trashy renters. We are renters and always appreciate clean, nicely furnished accomodations. I am a clean fanatic and sometimes the place is cleaner when I leave than it was on arrival. :D
My husband and I no longer visit the beach during spring break. We usually visit spring, fall and winter as often as we can.
Good Luck with your future renters.
 

DBOldford

Beach Fanatic
Jan 25, 2005
990
15
Napa Valley, CA
When we bought our house, which is quite large, we didn't consider that spring breakers would see it as a reasonably priced alternative to hotel rooms. Naive? Probably, but we don't like to think that way. Once we got beyond hysterical laughter at the idea of two people having such a big house, all we could dream about was family reunions and lots of friends and the chance to offer everyone maximum privacy under one roof. Not to mention fantastic Gulf views and easy access onto the beach. When I was growing up down there, Grayton was not for spring break vacationers. It was a family vacation spot. There was no Red Bar and there were also no big houses.

Some of the things that make Old Grayton wonderful for us are also the attractions for underaged renters. Reality-based parents probably see it as a safe alternative to Panama City Beach for their kids drinking and going wild. The beach is right there, as is a nightclub where they can drink. No need to drive, at least not very far. Many of these kids have very convincing fake IDs. As much as I love having the Red Bar there as a restaurant and a neighborhood jazz bar, it is also a magnet for partyers creates a significant parking problem for nearby homeowners. One of the biggest problems, too is Red Bar strays creating destruction to the sand dunes. One night we watched a small group leave the Red Bar, climb into a black pickup and proceed to roar up and down the dunes along the public access to Grayton Beach. We are not bothered by noise, at least due to the noise ordinance. But I must say, it would not break my heart to see it move elsewhere.

We have been very fortunate, overall and have had only two sets of renters that incurred any damage over the past four years. They were required to pay. The house has been totally trashed from a cleanup standpoint, including the most revolting kinds of messes that one could ever envision, about once a year. As I mentioned, this has occurred consistently during the spring break period or the week immediately following high school graduation. So we will be blocking our house off for use during those weeks in the future. I'm sorry that some nice families will not be able to use the house then, but we have had it.

Once management companies see more owners doing this, they might take a more active role in screening and monitoring so this does not happen on a regular basis. I know they can't be in every house. But I also think that retaining the services of a security person during the spring break period would be a wise move. We would be willing to help pay the cost. It makes no sense for an entire community to become a lawless zone where people have their property abused. This happens year after year, in spite of assurances that the problem has been dealt with. Parents, think twice about allowing your child's involvement with these mass rental situations. The synergy can turn an otherwise good kid into a destructive force that you would not believe possible. It is a threat to our property but, more importantly, not infrequently a threat to your child's life.

It isn't reasonable to expect an owner to accept that having the home trashed is by a group "having a little too much fun" is part of renting. That isn't what we signed on for, isn't what the rental policy/contract says, and isn't consistent with common decency.

On the :razz: side, we have had mostly lovely families staying at the house. Each year, we receive holiday cards, many with delightful photos, of the family reunions. Some of our repeat guests have actually spent more time at the house than we have. We want our good visitors to think of the house as their own home at Grayton Beach. :welcome:
 

Philip_Atlanta

Beach Lover
Mar 1, 2005
140
1
www.rosemaryrental.com
Thanks for the advice! We have already implemented the family photo thing, but there are many other nuggets in here of great value. BTW, by trash I don't necessarily mean damage. What I mean is last time this happened, the house took 9 solid hours to clean as opposed to the usual 3-4. It was described to me as if they had a huge party and then left the house (windows open, food everywhere, dishes in living room, beer cans left around pool, etc..)

Interestingly, for us, these have all happened while 40+ year olds were there. We've done fairly well at sniffing out teenagers...
 

Cork On the Ocean

directionally challenged
In addition to the family photos, i tell my clients to leave little handwritten notes around the house about how to operate things or where things are located - like "We are happy to share our home and hope you have a wonderful vacation, you will find some chairs and beach toys in the upstairs closet etc, etc." Also maybe, "You will find that the washer works best with 1/2 cup of liquid detergent and the buzzer is kind of loud on the dryer but your towels will be nice and warm when it goes off"

Just little notes around the house that you might leave for a friend. Obviously, there will be accidents - red wine on the white carpet (happened at my place last night and I was right there - :blink: ) but at least if they see little friendly notes, they are reminded that it's your home. I think a note saying that you "expect" them to treat it with respect could be taken negatively but lots of ways to do it very subtley.

No one will ever take care of your home like you and in the end, you might need to put some money into remodeling but you've got a great place at the beach that other people helped pay for :D
 
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