Jc's Off the hook

[Miss Kitty]

Hello. Yes, I am Derba913, and I am one of the owners of JC's Off the Hook. I do want to apologize for my knee jerk reaction in the responses above. I was just a Mama bear trying to protect my 'baby'...

We have been a part of Grayton Beach for 35 years. This has been a labor of love. We want to provide a gathering place for good food and good times.

In order to acheive this, we need and want your feedback. The owners and kitchen manager are highly visible throughout the restaurant and are always available to hear your thoughts.

It is my wish that anyone who is unhappy with their dining experience will let one of us know so we can address the situation or make amends. Give us a chance at that time to take care of it. I can't stress this enough - if we don't know, we can't fix it, and we want you to leave satisfied.

We are new and growing - this continues to be a learning experience! We hope to be a part of this community for quite a while.

Thank you for listening to my point of view, and we hope to see you soon.

Thanks for posting. Now that everyone knows your sowal name, I would suggest that anyone with suggestions/feedback PM you directly. I think people want you to succeed on 30A...sounds like the concept is great. We do need a casual seafood restaurant where one can get the basics!

Best of luck!

 

[Andy A]

Well, lets spread the love, that was just......lovely.

Agreed. I look at the Dining thread to see what SoWallers and guests have to say about local restaurants, positive and negative. How else do I get a general idea of what is good and what is bad?

 

[hnooe]

Ok..several friends have been there just 'once' (we all know what that means)...

...now, instead of staying away, just based on that, I have decided I will now go to JCs and check it out!!! --I love proving people wrong!

 

[Geo]

Ok..several friend have been there just 'once' (we all no what that means)...

...now, instead of staying away, just based on that, I have decided I will now go to JCs and check it out!!! --I love proving people wrong!

Thanks for the attitude adjustment, hnooe! I am going to follow your lead and hope others do as well...


To the owners, management and staff of JC's:

You guys seem to be getting slammed here. But pls know that many locals are rooting for you. We want you to succeed. We want great restaurant options here on 30-A...

If there are issues, we trust that you will address them. There is the point that "new" restaurants need some time to adjust and get it right but I believe it is fair to say you have been open for a while and the time is coming that you can't/won't be considered new. So...

Be great. Do it right. I believe this thread is starting to turn in a positive direction for you and you have an opportunity to shine. Win us over. See you soon!

G

 

[seagrovegirl]

Well done, Geo....Maybe we can all meet for a drink after work one evening.

 

[LuciferSam]

Agreed. I look at the Dining thread to see what SoWallers and guest have to say about local restaurants, positive and negative. How else to I get a general idea of what is good and what is bad?

I think it's always good to check things out for yourself. We live in a highly competitive culinary environment and it's not a stretch to say that some posters have vested interests.

 

[scooterbug44]

It usually comes out pretty quickly if a review is biased or if the restaurant or poster just had a bad night.

Different people like different things, so opinions always vary, but IMO a thread of all bad reviews is pretty rare.

 

[Smiling JOe]

The good news is that someone cares enough about food, to post their experiences, and from that, a restaurant gets feedback. Do you know how many people have bad dining experiences, yet never say anything, leaving the restaurant owner/manager having no clue. At least with a public forum like SoWal.com, the manager/owner can learn the public perception, even if it is hard-hitting. If JC's is a good place to eat, it will shine through and be successful. Do you know that restaurant owners actually pay secret diners for real feedback? Just look at this forum as a free version. Read the comments and work at changing perception. If one person writes about their bad experience, surely there are more who are thinking it, but don't want to voice their opinion. Feedback can actually help those who want to succeed, and it will give us all better dining choices in the end.

I will add that when my dad has a bad experience at a restaurant, he complains to everyone else at the table, but never to anyone who can make a difference in his experience. If you truly want to make a change in your dining experience, step away from the table and have a one on one with the manager or owner, and share your thoughts in private. I guarantee you that most want to know so that they can keep the customers happy, and keep their job or business. If they don't make changes to better your experience, then please let us all know.

 

[Andy A]

I think it's always good to check things out for yourself. We live in a highly competitive culinary environment and it's not a stretch to say that some posters have vested interests.

I live practically across the street from JC's, for goodness sake. Do you really believe I'd have made the comments if I hadn't eaten there? I want to know what other SoWallers think of ALL establishments, good or bad. This forum should not be about being just "lovey dovey".

 

[LuciferSam]

I live practically across the street from JC's, for goodness sake. Do you really believe I'd have made the comments if I hadn't eaten there? I want to know what other SoWallers think of ALL establishments, good or bad. This forum should not be about being just "lovey dovey".

Well you asked "How do I get an idea..?" Sounds to me like you're the one people ought to turn to.