MediaCom Stinks worse than smelly fish!

[NoHall]

Charter ain't much better.

I was trying to post a "Happy Birthday" post for my favorite SoWaller earlier, and the internet went down. I called Charter, and got a recording saying that there was an outage in the area, to press 1 if I wanted to be called when it was repaired.

I pressed 1 and went about my business.

A bit later I got a call from a guy saying he was with Charter Communications. "How are you today, Ma'am?"

"I'm fine, but I sure would like my internet to work."

"Oh. Is it not working?"

"No. My cable is working, but no internet. Have y'all finished fixing it?"

Awkward silence.

"Ma'am, are you aware that Charter now offers home phone service?"

You gotta be kidding. This dude calls, finds out that my current service with Charter isn't functioning, and he wants to sell me another service? On top of that, he wouldn't let me go when I told him I don't accept phone solicitation. I had to hang up on him!

Sheesh...

 

[yippie]

Yippie, I was driving behind an Embarq van a moment ago and saw their slogan, "This way for common sense." I'm not sure what that means exactly, since their phone service is the only land line service available in our area. Notice their focus isn't on service.

"This way for common sense?" Well, this slogan makes no sense. They paid someone thousands of dollars to come up with this. They form these "task forces" to review slogsns, etc.

They all need to be fired and maybe our phone bill would come down.

Also, I wanted to mention this, whatever telephone service you go with, except the cable companies, you still have Embarq service. These secondary companies, called CLEC's buy up bundles of numbers to turn on, but when there is a problem, guess who they have to call? Yes, Embarq.

So frankly, I keep the Embarq service so I can go direct. The CLEC's problems are addressed only after their direct customers. CLEC's down to earth definition is... they are simply a billing service. They don't own any lines and are restricted to touch Embarq's lines.

 

[Smiling JOe]

Also, I wanted to mention this, whatever telephone service you go with, except the cable companies, you still have Embarq service. These secondary companies, called CLEC's buy up bundles of numbers to turn on, but when there is a problem, guess who they have to call? Yes, Embarq.

I had a MediaCON field worker tell me that MediaCON's phone service throught the cable, still uses Embarq for the fiberoptics to get to the local switchboxes. From there, it is converted into the copper wire and pumped through MediaCON, to your house. So, even if your cable phone goes out, it could still be an Embarq problem.