My family and I decided to eat at the Fish House on July 23rd, 2009 on one of our last evenings on vacation. We took my mother in law, some family, friends and my toddler daughter. We arrived at 7:30 PM and by 8:20 PM had not received any food. The restaurant was packed and service was extremely slow. When I left to ask to speak with a manager, no one could find her for a long while. Finally, when they located her she was speaking with the owner and could not speak with patrons for a 20 minute wait.
Also during this long wait, we were seated next to a rowdy group of gentlemen who dropped the 'f' word, etc every other sentence. When I returned from trying to locate the manager I found this table had become very belligerent. The interaction ended with me asking a gentleman who was screaming at my wife and 20 month old to turn around. He responded by flipping my daughter and my wife and me off and mouthing the f word.
I was outraged and promptly asked to see the manager. When I told her we were leaving she said she would call the sheriff on us for not paying. She said she would handle the 'situation' and she did so by relocating our table and allowing the gentlemen to stay at their table. Whats more our food was cold, and everyone was so upset no one could eat. When the manager brought us the check she did nothing with the bill initially. I asked her if she seriously expected us to pay for such a bad experience and she said she would ask the owner. In all they gave us only 40% off for the worst dining experience I have ever had.
I do not recommend this restaurant to anyone. The food is expensive, which in itself is not bad, but clearly the management has no customer service and is incapable of dealing with difficult clientele. If you have your family with you avoid this restaurant at all costs.