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Allifunn

FunnChef - AlisonCooks.com
Jan 11, 2006
13,636
288
St Petersburg
tylerT said:
You're not supposed to criticize amore since everyone on here seems to be good friends with the owners - hope you don't get booted or attacked for making a negative comment! Only mindless boosterism on this board please.

In the future say you're yellow salad was "yummy" or "saladicious" or a "rare and tasty treat" or maybe "the salad was so fresh that it hadn't even turned green yet! YUMMMY"
bitter greens I am indicating ...tisk tisk:nono1: opinions are greatly appreciated ....but bitterness is not
 

olive

Beach Fanatic
Nov 10, 2005
965
41
Paula said:
I ate at Amore a few weeks ago and thought the food was very good, the service was excellent. But the lesson from Jessifunn's experience at Amore's is that a place has to be consistently good and - when problems occur -- they need to make it up to the customer. There's some truth to the common wisdom that a business that makes a mistake that makes it up to a customer beyond the customer's expectations is likely to get that business back and good word of mouth advertising as well. So, sounds like the waitress made a good call by not requiring payment but whoever was in the kitchen or running the show should have done much more -- e.g., "Sorry about that, have dinner on us tonight and here's a coupon for a free pizza next time you come in." This shows that the situation was an exception, that the business cares about quality, and that customers can count on the business to make good on any (inevitable) problems that occur. Mistakes happen and they can be an opportunity for building (not hurting) the business. Frankly, even if you never get the customer back, at least you know you did the right thing.

Sorry for the delayed response but I have been in bed all week with the flu.

As you may or may not know my husband and I own Amore'. I am so glad that Paula posted her statement because that is exactly my response. We definitely need any and all feedback. Our job is to make our customers happy and feed 'em good food. End of story. It looks like we failed to in this case and, what can I say, it happens. But our job is to make sure that it does not happen again. Please feel free to let me know about your experiences. You are welcomed to PM, post, or email us.

Thank you for all the positive feedback we have received on this board. We really appreciate your kind words. Please keep the reviews coming!

P.S. SJ, come by and pick up your check! :rotfl:
 

Kimmifunn

Funnkalicious
Jun 27, 2005
9,699
22
45
Hollyhood
olive said:
Sorry for the delayed response but I have been in bed all week with the flu.

As you may or may not know my husband and I own Amore'. I am so glad that Paula posted her statement because that is exactly my response. We definitely need any and all feedback. Our job is to make our customers happy and feed 'em good food. End of story. It looks like we failed to in this case and, what can I say, it happens. But our job is to make sure that it does not happen again. Please feel free to let me know about your experiences. You are welcomed to PM, post, or email us.

Thank you for all the positive feedback we have received on this board. We really appreciate your kind words. Please keep the reviews coming!

P.S. SJ, come by and pick up your check! :rotfl:

I KNEW IT! :funn:
 

Smiling JOe

SoWal Expert
Nov 18, 2004
31,648
1,773
Olive, if my check is less than a dollar, just hold on to it until it grows larger. :funn:. I will see you (or Amory) later this week for dinner. Just apply my check to the meal:rotfl:. I am bringing a bunch of hungry folks so get ready.
 

olive

Beach Fanatic
Nov 10, 2005
965
41
jessifunn said:
:shock: i just "tried" to eat lunch at amore today. After all the great reviews i thought it would be awsome but instead it was the worst meal i have ever had. i ordered a ceaser salad and i thought that salad was supposed to be green but i was mistaken. it was yellow!! it was the very inner part of the romane. the waitress took it back to the kitchen to ask about it and the chef sent the waitress out with the roman on a plate and said this is what it all looks like. again it was just the inner part. so we just asked for the bill and the girl brought out a bill for $12 even though the food was horrible and we couldn't eat it. the waitress felt so bad that she told us to just forget about it. thank god we didn't order the pizza yet!! Oh my, so disappointing.

I do feel that I should explain something about this situation. The romaine that we use in all of our caesar salads is what is known as "heart of romaine". We order it because it is the best part of the romaine, the crispy, sweet center. In fact, we pay more to get this specific part of the plant rather than the buying whole thing that results in a lot of waste. The heart is usually a light green or in some cases a light yellow. We believe that by doing this we are serving the customer a better salad. However, like I said before, our goal is to please the customer so I hope that Jfunn will try us again sometime!
 

Allifunn

FunnChef - AlisonCooks.com
Jan 11, 2006
13,636
288
St Petersburg
olive said:
Sorry for the delayed response but I have been in bed all week with the flu.

As you may or may not know my husband and I own Amore'. I am so glad that Paula posted her statement because that is exactly my response. We definitely need any and all feedback. Our job is to make our customers happy and feed 'em good food. End of story. It looks like we failed to in this case and, what can I say, it happens. But our job is to make sure that it does not happen again. Please feel free to let me know about your experiences. You are welcomed to PM, post, or email us.

Thank you for all the positive feedback we have received on this board. We really appreciate your kind words. Please keep the reviews coming!

P.S. SJ, come by and pick up your check! :rotfl:
Bravo...well said!!!!:clap_1: :clap_1:
 

Paula

Beach Fanatic
Jan 25, 2005
3,747
442
Michigan but someday in SoWal as well
I figured the Amore's owners would join in since I heard you are posters on this message group. I hope you're feeling better.

We stopped by Amore's (based on recommendations on this board) when we came in from Valparaiso airport on our way to the east end of 30A with my sister and 2 children. We had the mozzarella bread appetizer and 2 pizzas. We thought it was all excellent and the waitress was great. I think you have a great location, especially for people who want to eat on the rooftop with the ocean view. We were there during a downpour so we ate inside.

I just read an excellent book called "Small Giants: Companies that choose to be great instead of big" by Bo Burlingham (editor at large of Inc Magazine) and I thought the book was very good. It highlights several businesses (including one deli that's in our hometown of Ann Arbor -- Zingerman's -- which is amazing -- you can read about the owners and their store -- they have a deli, restaurant and other businesses now, all related to the food and community they love) and talks about the characteristics that makes them great (as well as why owners would rather be great just the way they are rather than continue to grow and grow the business).

I love it that the author talks about the business's "mojo"! The author defines mojo: "These companies are searching for something indefinable and immeasurable, something that goes eyond the standard definitions of success in business, something that can easily be lost unless it's protected against the homogenizing influences brought to bear on every company. I call theat quality mojo." The book's introduction said these are the characteristics these extremely successful small businesses shared:

1. Unlike most entrepreneurs, their founders and leaders had recognized the full range of choices they had about the type of company they could create. They hadn't accepted the standard menu of options available. They had allowed themselves to question the usual definition of success in business and to imagine possibilities other than the ones all of us are familiar with.

2. Leaders had ovecome the enormous pressures on successful companies to take paths they had not chosen and did not necessarily want to follow.

3. Each company had an extraordinarily intimate relationship with the local town, city, or county in which it did business.

4. They cultivated exceptionally intimate relatinships with customers and suppliers, based on personal contact, one-on-one interaction, and mutual commitment to delivering on promises.

5. The companies had unusually initmate workplaces. They were, in effect, functionally little socieites that strove to address a broad range of their employees' needs as human beings -- creative, spiritual, emotional, and social needs as well as economic ones.

6. The companies developed their own innovative management structures.

7. The passion that the leaders brought to what the copany did. They loved the subject matter, whether it be music, safety, lighting, food, special effects... Though they were consummate businesspeople, they were anything but professional managers. Indeed they were the opposite of professional mnagers. They had deep emotional attachments to the business, to the people who worked in it, and to its customers and supplers.

Here are some links about the book:

http://www.inc.com/magazine/20060201/choice-sidebar.html
http://www.yomiuri.co.jp/dy/features/book/20060226TDY18002.htm

Some posters may know of Righteous Babe Records in Buffalo, the record company founded by singer-songwriter Ani DeFranco -- From reading the book (they focused on her company as well), I want to listen to some of her music.

Clearly, I LOVE small businesses and wish the businesses in SoWal great success!
 
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