Wow! 
I think they have certainly gotten their share of criticism and then some!
Yes, that was not the most diplomatic reply, as it just sounded like a harried person's quick attempt at damage control before they headed back to the kitchen, not a prepared response for public consumption. IMO it was not handled well on either end. I know I couldn't work in food service as my response would probably be the too truthful "nothing I do will make you happy as you're pissed off" as well.
Has anyone besides the original poster actually eaten there and had a similar or dissimilar dining experience?

I think they have certainly gotten their share of criticism and then some!
Yes, that was not the most diplomatic reply, as it just sounded like a harried person's quick attempt at damage control before they headed back to the kitchen, not a prepared response for public consumption. IMO it was not handled well on either end. I know I couldn't work in food service as my response would probably be the too truthful "nothing I do will make you happy as you're pissed off" as well.
Has anyone besides the original poster actually eaten there and had a similar or dissimilar dining experience?

...that would be the bestest thing ever! 
