Bogie's in Defuniak Springs appalling (merged owner's reply)

[30A Skunkape]

Re: Owner's Reply- Appaling experience at Bogies

I'll go eat there and give everyone the lowdown.

 

[Beach House 25]

Re: Owner's Reply- Appaling experience at Bogies

Well said !

It seems to me that if Mr. Harding would invest as much time in customer service as he does in making excuses for his lack of customer service his restaurant may have a chance of surviving. I will guarantee him that the attitude he blatantly displayed in his verbose reply will produce nothing but empty seats and a for lease sign in the window. A restaurant can get by with just good food, but excellent customer service is a must. His reply is a disservice to him. He would have been much better off by just offering an apology and asking for a second chance. Please remember Mr. Harding customers make for a successful restaurant, not you and your staff being right.

WOW! That owner sure makes me want to rush right over and eat there. Seems the attitude does start at the top and work its way down. I have eaten there only once 5 years ago, been thinking about conducting business meetings there in the future, Well I can say this, I will have to really think the later over. This guy would rather spend time on a two page "ITS YOUR FAULT MR?MS CUSTOMER" Than step up and say "Sorry your experience was one that was not pleasant, Let me assure you that we will do whatever it takes to make sure that everyones future dinning experience is one that will leave them with a positive memory. " No mister person in charge I will not take the chance that I will spend good money for what seems like a heavy meal in attitude.
Just my opinion.. But that sir in short was the Wrong answer!

 

[Beach House 25]

Re: Bogie's in Defuniak Springs appalling

The owner (me) has replied here

Sorry I can not let this go as just a link, Your answer Mr. Owner was appalling and I might add Full of attitude!
:shock:

 

[30A Skunkape]

Re: Bogie's in Defuniak Springs appalling

The menu looks really good, I am looking forward to the test meal. I did notice this printed on front of the menu (maybe Cork missed it )

Your patience while Chef Brad and his staff prepare your meal is appreciated.

 

[Beach House 25]

Re: Bogie's in Defuniak Springs appalling

The menu looks really good, I am looking forward to the test meal. I did notice this printed on front of the menu (maybe Cork missed it )

Your patience while Chef Brad and his staff prepare your meal is appreciated.

Maybe Chef Brad might add to that, "Attitude will be extra should you have any problems"

Just a thought, His answer sux'd IMHO

The only true test would have been to visit on a similar night with the same staff, But his answer provided enough for me to not even consider a "TEST" Good luck hope the meal is good and the Attitude is to your liking

 

[Arkiehawg]

Re: Bogie's in Defuniak Springs appalling

Perhaps the French Chef is taking his training to the extreme with the
appropriate French Attitude.....

NO SOUP for YOU.....:nono1:

 

[John]

Re: Bogie's in Defuniak Springs appalling

Most of us seem to agree that having many chef-owned restaurants in Walton County is a good thing.

So maybe Mr. Harding's response was not as gracious as it could have been.

I propose that we give this guy a "do-over", in the spirit of appreciating how locally owned and operated eateries, as opposed to typical chain restaurants, can enhance our community.

 

[30A Skunkape]

Re: Bogie's in Defuniak Springs appalling

Most of us seem to agree that having many chef-owned restaurants in Walton County is a good thing.

So maybe Mr. Harding's response was not as gracious as it could have been.

I propose that we give this guy a "do-over", in the spirit of appreciating how locally owned and operated eateries, as opposed to typical chain restaurants, can enhance our community.

I want to go try the food, but Brad's response to Cork can be condensed down to 'We were too busy dealing with customers to deal with YOU'. If the gal at the bar would have displayed an ounce of customer service skill Cork probably would have left the place feeling better about it and not feeling the need to blast the establishment with both barrels. Ugly situation.

 

[Beach House 25]

Re: Bogie's in Defuniak Springs appalling

Most of us seem to agree that having many chef-owned restaurants in Walton County is a good thing.

So maybe Mr. Harding's response was not as gracious as it could have been.

I propose that we give this guy a "do-over", in the spirit of appreciating how locally owned and operated eateries, as opposed to typical chain restaurants, can enhance our community.

I would buy that .... But ya know... I think this Mr. Harding needs to cook up some Humble pie first;-). Sorry just way to many "Pleasant" good food places around to just pass off this guys "Answer/Attack" to a paying customer. Nope.. Mr. Harding Pie Please...

 

[Arkiehawg]

Amen BH25

Why go and support a NoWal restaurantor with attitude when we have all of these amazing and beautiful establishments in SoWal that LUV us......

Spend your hard earned dollars wisely....